Menu
For Business Write a review File a complaint
HomeStars Customer Service Phone, Email, Contacts

HomeStars
Reviews and Complaints

homestars.com

Learn how the rating is calculated

1.5 26 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

HomeStars Complaints 26

ComplaintsBoard
E
6:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I don't believe the reviews on homestars.ca. I found one company with perfect 10 score and raving reviews that they are always on time. However, for me, they were a no show. I wasted time and money to make sure I was available and also got a sitter for my kids. I didn't get a call until almost 2 hours later. Anyway, I tried to post my review but homestar...

Read full review of HomeStars and 4 comments
ComplaintsBoard
N
5:24 pm EST

HomeStars Scam

Bad Reviews are deleted for their paying advertisers, Contractors pay their customers for the good reviews or write their own reviews. SCAM!

Read full review of HomeStars and 2 comments
Hide full review
2 comments
Add a comment
bsharwood
bsharwood
Toronto, CA
Dec 02, 2011 4:28 pm EST

Nomater,

I work with HomeStars and we have never, ever deleted a review for a paying customer. Doesn't happen, period.
We do, however, crosscheck reviews to verify authenticity, as people are known for writing on the wrong company. A trail of those are always left on the site so reviews never actually disappear.
We have a number of systems in place to cross check for companies writing their own reviews on their own companies and we can out those companies if we do catch them. See this post: http://blog.homestars.com/archives/2011/03/10/transparency-to-review-approval-process/
As for companies paying customers to review them, I won't say it doesn't happen, but it's something we can't really police. When we talk to companies on our site we suggest that it's not a good idea to buy reviews, because there's always the chance you get the review that says 'X company paid me to write this review.. they did a good job' - which is a pretty bad review to have.

A
A
Advocacy At Work
Gaithersburg, US
Nov 27, 2011 5:27 pm EST

You can file a complaint with the Better Business Bureau. A complaint can be filed online.

You can also file a complaint with [redacted]. A complaint can be filed online.

Continue to advocate for yourself. Stay focused on your goals.

ComplaintsBoard
L
7:22 pm EDT

HomeStars Misleading website and its scam

His website www.Homestars.com claims to aid homeowners/business owners in the selection process for contractors who are reputable and trustworthy and to also inform the user of who to watch out for.

Here is the reality of Homestars.com/CA; They take money from contractors to list with them which completely negates their ability to offer a true unbiased opinion.

When questioned about this I was told that, We take our site very seriously and accusations very seriously. Since enlightening Homestars about one of their listed contractors and the fraud in which they engage, I have received no more responses to my claim about Homestars from Homestars.

They have no screening process for the contractors they list. Homestars is a bought and paid for listing service. Homestars concern is not aiding the unsuspecting homeowner but in their own bank account.

Homestars will edit/remove your comments and complaints without explanation or claim that the comment info is not substantiated, they do not apply this same editing to a contractor about to purchase their ‘premium’ listing service.

Be warned, Homestars is useless unless you are trying to attract potential victims. I know because I am one of them. See my post on Hawthorne Kitchen Design.

Read full review of HomeStars
Hide full review
ComplaintsBoard
S
8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HomeStars Nelson Diaz / HomeStar Real Estate is a RIP OFF

Nelson Diaz Real Estate & HomeStar Real Estate
www.NelsonDiaz.net & www.Shortsalemyeastvalehome.com is a RIP OFF.

BEWARE.
They TOOK MY MONEY!
I AM MAD!

Read full review of HomeStars and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
W
W
workermomathome
US
Oct 09, 2011 12:33 am EDT

Nelson Diaz Real Estate is a BIG SCAM! Beware! We LOST our MONEY!

L
L
Love my new home
Corona, US
Dec 08, 2010 4:39 pm EST

I totally disagree, Nelson Diaz (Homestar) was awesome, up front, professional and accommodating. He was the only Realtor who stuck by us and was willing to put in the work necessary to get us through our tough time. Eventually, our home sold and he got us into one that we could afford. He's our Realtor for life (hopefully not going to need him for a while).

Thank you Homestar.

ComplaintsBoard
P
7:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

his website claims to aid homeowners/business owners in the selection process for contractors who are reputable and trustworthy and to also inform the user of who to watch out for. Here is the reality of Homestars.com/.ca; They take money from contractors to list with them which completely negates their ability to offer a true unbiased opinion. When...

Read full review of HomeStars and 6 comments
ComplaintsBoard
P
8:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This website claims to aid homeowners/business owners in the selection process for contractors who are reputable and trustworthy and to also inform the user of who to watch out for. Here is the reality of Homestars.com/.ca; They take money from contractors to list with them which completely negates their ability to offer a true unbiased opinion. When...

Read full review of HomeStars and 64 comments

HomeStars Reviews 0

Looks like HomeStars has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent HomeStars, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of HomeStars complaint handling

HomeStars reviews first appeared on Complaints Board on Nov 1, 2009. The latest review Complete scam of a company was posted on Dec 22, 2023. The latest complaint Snow removal was resolved on Dec 03, 2019. HomeStars has an average consumer rating of 2 stars from 26 reviews. HomeStars has resolved 3 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.7
574 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. HomeStars Contacts

  2. HomeStars phone numbers
    +1 (877) 488-0312
    +1 (877) 488-0312
    Click up if you have successfully reached HomeStars by calling +1 (877) 488-0312 phone number 0 0 users reported that they have successfully reached HomeStars by calling +1 (877) 488-0312 phone number Click down if you have unsuccessfully reached HomeStars by calling +1 (877) 488-0312 phone number 0 0 users reported that they have UNsuccessfully reached HomeStars by calling +1 (877) 488-0312 phone number
    Home Service Pros
    +1 (855) 569-0690
    +1 (855) 569-0690
    Click up if you have successfully reached HomeStars by calling +1 (855) 569-0690 phone number 0 0 users reported that they have successfully reached HomeStars by calling +1 (855) 569-0690 phone number Click down if you have unsuccessfully reached HomeStars by calling +1 (855) 569-0690 phone number 0 0 users reported that they have UNsuccessfully reached HomeStars by calling +1 (855) 569-0690 phone number
    Homeowners
  3. HomeStars emails
  4. HomeStars address
    49 Spadina Ave. № 206, Toronto, Ontario, M5V2J1, Canada
  5. HomeStars social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Most discussed HomeStars complaints

Scam website
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.