iCanvas.com
Reviews and Complaints

Bad customer service! Took them 5 days to reply to my delivery issue. No phone number to call, which should have been a warning sign when I bought from them. They never fixed my problem. They always say they have too many emails to answer, which is not my fault. Why should I accept that? They have too many emails because they have many unhappy customers! I won't buy from them again. Be careful!

I've bought from this company a few times and every time something's wrong with the art. This time, there were streaks running down the print and the company says that's the intent of the artist or how they received the initial artwork. Either way, it looks horrible. I've been able to fix a couple of my purchases which had other issues, but this recent purchase was not fixable. Matt, the customer service rep, said basically the streaks are intentional. I did not see streaks on the artwork on the website because I would have never bought the art. Three times, you're out. Save yourselves, go to other websites, anywhere where you can see exactly what you're buying. This latest conquest cost me $100 I'll never see back.

I gotta say, I'm not a fan of iCanvas.com. They keep sending me emails, like, all the time for the past four months. And when I try to reply to them (from coco-stores), they just send me an auto response with an email to contact *** Canvas directly. I've tried that three times already and it's like they don't even care because the annoying emails just keep coming. And get this, they even sent me a link to a cart that doesn't even exist anymore so I can buy something I already removed from my cart back in November! Like, what the heck? I'm warning you guys, any company that doesn't listen when you try to unsubscribe and sends you bogus links is not a company you can trust. I'm just gonna keep blocking them and be glad I never actually ordered anything from them.

I ordered two lil prints from this site and was bummed out by what I got. I don't like frames, so I was hoping for a clean print. But nope, there was a big white border around the print, like they were in a rush to make them. It's like they were all rolled up together and the print just kept going. (12x18) When I told them about it, they acted like they didn't know what I was talking about, but they did give me my money back. Then I got another print and it had the same problem. (order #***) I checked out the small size on a bunch of prints and none of them showed the white border. They don't have the wrapped edges like other prints I've gotten from other sites. I won't be ordering from them again.

I bought 3 Canvas prints on August 5th. Only got 1 on August 10th. My account says all 3 shipped with 1 tracking #. The box was too small for all 3. Website says they ship separate. No customer support. Got an email saying they're too busy and will reply in 4 days. This is bad service for an online company. Phone is a recording, can't leave a message or talk to anyone. Lots of people have this problem. They need more staff and a live chat. Order details should show each tracking #. I did a chargeback with my credit card because they should have support.

icanvas.com was the best experience I had in years! I made a mistake when I ordered, but they went above and beyond to help me out. I saw a canvas my wife liked at a store, so I searched for it on Google and found icanvas. I measured the space where it would go and ordered it. They delivered it fast. When we hung it up, my wife noticed it didn't fit right. She wanted to return it, but wanted it to be perfect. I emailed icanvas and they replied fast: "Print this label and take it to UPS." It didn't cost me anything to return it. A few days later, they told me they got it and would send me a new one right away. They even gave me a refund for the difference in price between the two sizes! It was my mistake, but they paid for the return and gave me a refund. Great customer service! I really appreciate what they did. Thanks!

This is the 3rd time ordering from iCanvas. Ordered 2 and when delivered my UPS man told me to look at one of the pictures because the box was open. The picture had scratch down the left side. I refused the canvas and gave it back to UPS man. Came in the house and emailed iCanvas. This was on April 6th. By April 9th I had my new canvas print. No hassles. They didn't wait till they got my return. Dealt with customer rep. Manny T, thank you for your great customer service. Terry R. Illinois