iContact review: ICONTACT SUCKS . THEY ARE THIEVES . 12

Their billing and even cancel department have always been good to me. I've had several accounts I setup for clients and I've never had a problem.

These BBB complaints say something else

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Prepaid for service. IContact suspended account. Requested refund for services not provided. Denied.
I prepaid for 10, 000 email promotions to be sent per month. The emails were sent to youth, high school and collegiate coaches. I had previously used Constact Contact, using the same contact list, with no issues. IContact informed me that the AOL ISP complained of Spam. IContact suspended my account and required that I receive permissions by my list of contacts. With a list of 10K coaches, I can't possibly get individual permissions. I opt to return to Constant Contact. I simply requested a refund of what I paid for and not used, while DENIED. I made the mistake of pre-payinng IContact for services.

Bill for annual renewal without billing or other notification
We had intended to cancel our iContact account for our small non-profit organization at the completion of the annual term on January 31, 2010. However, the account was automatically renewed and the credit card on file was billed before we canceled.

As soon as I was aware of the charges (on February 4, 2010), I went to the web site, but iContact does not provide for account cancellation via their web site. I then called on iContact on February 4th and asked for the account to be canceled and for the annual renewal fee to be refunded. The customer support rep canceled the account and refered me to billing for the refund. I contact billing on February 4th and was told that they would not refund the annual fee.

Since we were automatically charged and did not receive a bill or other notification of the pending renewal or charges, I find it unacceptable to charge us for a full 365 days or service when the account was canceled 4 days into the service period.

More complaints from BBB
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Bill for annual renewal without billing or other notification
We had intended to cancel our iContact account for our small non-profit organization at the completion of the annual term on January 31, 2010. However, the account was automatically renewed and the credit card on file was billed before we canceled.

As soon as I was aware of the charges (on February 4, 2010), I went to the web site, but iContact does not provide for account cancellation via their web site. I then called on iContact on February 4th and asked for the account to be canceled and for the annual renewal fee to be refunded. The customer support rep canceled the account and refered me to billing for the refund. I contact billing on February 4th and was told that they would not refund the annual fee.

Since we were automatically charged and did not receive a bill or other notification of the pending renewal or charges, I find it unacceptable to charge us for a full 365 days or service when the account was canceled 4 days into the service period.

more complaints

Initial Complaint
Billing for services that the customer cannot access.
My account number with iContact.com is Account #. It seems that iContact uses a vaguely worded User Agreement that bills one month ahead while closing customers out of using the service if their account is not paid current. Otherwise, they prevent customers from using their service while still billing for ongoing service. It feels like extortion and is certainly predatory. I just want my balance of $87, apparently billed for services never rendered, to be forgiven. My understanding was that you buy a month's service and for the next calendar month you have customer access to iContact's web-based services. In reality, iContact has set up an automated billing operation that charges your credit card even while the service is unavailable.

another icontact.com horror story from BBB

Initial Complaint
I continually receive emails (up to 40 a day) from this company regarding pills. at the bottom of each email it say to unsubscribe.
I continually receive emails (up to 40 a day) from this company regarding pills. at the bottom of each email it say to unsubscribe click here but the link does not allow me to unsubscribe. It also says to comment on this email or View this message in the iContact Community: View message Comment on this message - click on these links but all of them go back to the bogus link. All of the emails that I am rece3iveing are addressed to a fictious email address at my organization. No such person. Now that my business is receiving so many, it should be considered harassment or, at the very least, false advertising and information. Not being aloud to unsubscribe is wrong. I never subscribed to this to begin with.

I confirm. I'm a iContact customer for a few years, I specifically remembered to check for non auto renewal features in my account. Then in late 2012, I decided that I no longer need their services. Long and behold, I was told I owe another full year's fees. Luckily my credit card expired, so they couldn't bill me. But for the sake of clarity, I contacted their billing and ask why I'm auto renewed and wish to cancel. Their response was it's a clause in their Terms & Services. Wow! What a way to bury something deep into long languages and keep billing their customers! I've responded that please remove the balance on my account, or I will report them to BBB.

I had several issues with Icontact support during my yearly subscription, but recently happened something beyond any logic.
I forgot my password and asked a applied to I contact with the "I forgot button". I was supposed to receive a confirmation email. Yet I never received one.
When I applied to Icontact to ask why, the told me that the confirmation email was send to an account I don't know and never used, but had a lot o similarities with my real email account!
I explained to them that I am the owner of the account (the one who is paying the bills) and that someone must have hacked my account and changed this email adreess.
I even send them proof that I was sending emails from my real email and not the fake one. Yet I still haven't found a solution.
Any advice would be welcomed

Looking to put together a class action law suit against Icontact. Please let me know how I may contact you.

Please email me at classaction @ icontactscam . com If you’re interested in joining a class action suit. I need 44 additional victims for the class action attorney to take this one on contingency. I’ve been contacted by 5 other people since announcing this so less than 24 hours ago so think we’re getting somewhere.

Keep in mind there is no cost to you, just need your story and documentation of the billing fraud.

classaction @ icontactscam . com