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Infinity dish offer free gift to sign up dish network with them such as gas voucher, stereo, camera etc. I selected for gas voucher, the trick is there is a $50.00 processing fee to sign up one of this free gift. They charged my credit card $50.00 on 12/22/08, they told me i need to download the rebate form from their web site and mail it back to them so they can send me $300.00 gas voucher. Guess what..they never send the voucher to me till today April 15, 2009. I have been in many frustrated phone calls with them, they keep playing game with you. Finally last week on April 10, 2009 I talked to supervisor and he indicated has sent email to the gift department so they can mail me the gas voucher, he promised going to cc email to me, I gave him my email address and guess what he did not cc the email to me. I just called the gift department and they told me the email did came, but he indicated they are out of stock on gas voucher. I ask him what other gift options they have and he indicated all of them are out of stock and he can not make any commitment when they can mail the voucher to me. This is almost four months ago since I signed up with dish network. If there is anyway we all can joint together to file a lawsuit against them that would be great, any of you reader know how to process this lawsuit? This is not fair the way they doing business, they actually want to to give up and quit bugging them and let you spent so much time on this issue with frustration and they get away with it.
I talked to Dish network people and indicated to them, why on earth they want to have agents such as infinity dish and will bring the dish network reputation down the drain. No response or comments, I guess they preferred to have people sing up for dish network at least lock in for 2 years contract. The rest they do not care, because they made their profit already and screwed the customer. I have a feeling that may be why Costco dropped dish network and have direct TV sign up with Costco.
Update on my $300.00 gas voucher (signed up with Dish network in late December 2008): Talked to Keith which located in India, they made another promised indicating the voucher has been process for mailing since last week and will be arrive within 2 weeks. We need to have ABC 20/20 investigate this because the infinity dish did this to too many customer.
The ways I think of the process are these:
1. No matter who you are, they will not process your voucher
2. They want you to complaint and spent so much time, the more you pursuing them then you will go to the next level process
3. They are hoping you quit along the way then that way they got your $50.00 processing fee, most of people will quit, some don't, what that mean, now they have enough money to cover the cost for voucher
4. I assume I am on level 5 now, of course the voucher will not arrive as promised, then I call them back then they will put me on level 6, they will say sorry for missed communication and so on, let me process it again and so on.
5. Realistically I am not sure at what level you actually will receive the voucher.
6. I heard from some one that, once you submitted your voucher, do not be surprise they will say in order to received $25.00 credit you have to submit minimum $100.00 spending on gas a month and so on.
7. Logically they make you go to visit HELL every time you process and request, and you finally decided quit a long the way and they smile and toast the champagne each other.
Some how some one need to reported to 20/20 to cover this scam, I may be trying to visit 20/20 site, but it would be helpful if many people requesting the same thing to 20/20.
Dear Ms. Satisfied
I am glad you have a good experience with INFINITY DISH.
Could Please forward their tracking info screen that you claimed they gave it to you?
I have paid $50.00 processing fee in december 2008, please follow up my previous statement above. I just receive a PHOTO COPY paper for gas voucher indicating" I need to submit another $35.00 in order to process this gas voucher. The only statement they made during initial contract by phone is $50.00 and I paid that and today they want another $35.00 please explain that! and now is June 19, 2009...
The last time they indicated they ran out of gas voucher card, now they sent PHOTO COPY paper on gas voucher with additional request $35.00 processing fee.
Please update us once you got the resolution on this issue thanks
I am with you all the way, I am not sure why dishnetwork still willing to deal with their agent INFINITY DISH knowing they got so many complaint about Infinity Dish. As soon as my contract is up, here I come Direct TV.
I am totally agreed with you on this gas rebate. It has been 8 months since I signed up with infinity Dish, they finally sending me a photocopy rebate form that I have to fill out plus I have to pay another processing fee of $35.00. Remember when I signed in December 2008, they told me in order to process the gas rebate I have to pay $50.00 processing fee, guess what? They already charged me for that. Now another $35.00 for another processing fee? No thanks... they never disclosure every requirements, once you paid $35.00 then they will have another requirements that you must abide..and so..on...on.. They also told me during my compliant with them that they ran out the rebate form which it turn out only photo copy paper and nothing else. WAKE UP DISH NETWORK! YOU ARE ALLOWING THIS INFINITY DISH TO GIVE VERY BAD REPUTATION. MAY BE YOU DON'T CARE...!
I just hope people come across these complaints Board and decided not to go with INFINITY DISH.
The complaint has been investigated and resolved to the customer’s satisfaction.
Actually, I am an employee of Infinity Dish. I would REALLY like to see how and why you think we are scamming you. I understand some agents may do things a bit differently, but I personally ensure that EVERY customer that I speak to CLEARLY AND FULLY understands EVERYTHING before I create their account. I do not hide anything, and know of several agents who are the exact same way. Personally, it sounds like all of you people are those who sign up for something without fully understanding what you are doing, and then complain because YOU didn't listen or pay attention while we are CLEARLY describing everything to you. We have EXTREMELY strict policies, and I am proud to work there. So before you start calling a company a fraud or liars, why not call yourself out for not being an informed customer!
Infinity didn't return the processing fee...they are fraud...avoid them...Their customer care put call on hold infinitely and avoid talking. Interestingly they don't disclose their office address so we can reach there. Dish you are listening or you don't have any control on your retailer. Money was not significant only 49.98 $ but customer can see how they can do fraud openly in mighty country USA.
They are running a scam!We signed up for Dish network cable package through an authorized 3rd party retailer, Dish Infinity on 4/1/12. We were charged of processing fees of $49.95 by Dish Infinity and programming fee of $37.18 by Dish Network. On the same day, we were researching about Dish Infinity online and found out that there were a lot of negative comments/reviews/complaints about Dish Infinity so we called Dish Infinity on the same day to cancel our purchase, we were told that we had to contact their costumer service the next day. When we called Dish Infinity the next day, 4/2/12, they kept transferring us from one department to another and even hung up the call several times. So, we called the parent company, Dish Network to close the account. We are promised to get $37.18 refunded back to our account. We were also told that they will not be able to refund $49.95 as it was charged by their third party retailer. We spent more than 100 cell phone minutes to get hold of Dish Infinity to get that refund back, but no success. We are disputing the charges as a fraudulent charges with our credit card company (Chase). The dispute process will most likely take 3-4 weeks before we find out if we will get our refund. This whole process has been very frustrating and we feel very helpless. It is very sad that so many innocent people like us are getting ripped off everyday and no actions have been taken against this company, DISH INFINITY. At the same time we blame Dish Network as well, since they know how Dish Infinity is treating their customers and wont do anything about it.