Infinity Dish reviews and complaints

I HATE to see this happen to people by a Company! Go to [redacted].com and MAKE a COMPLAINT...Also, I FILED A COMPLAINT with my Banking Institution (Credit Union). They have a FRAUD DIVISION and WILL "go to BAT" for you too! I DID CHANGE my Debit Card # (at NO charge) as well so they could NOT withdraw any more MONEY !.
I used them about a month ago when a Skin Care Company was charging me for product I had NOT received. Well, "RipOff" got me my MONEY BACK as well as SHIPPING Charges and FREE PRODUCT too! :)

We were charged two "processing" fees on the same day and when I tried to contact Infinity 4 diffrent times there was no answer after letting the phone actually ring on speaker phone for 5 minutes. No voice mail system - nothing. I carefully checked to see if I called the correct number - YES! I called customerservice for Dish Network only to find out that "Infinity Dish" is a 3rd-party installer and they have absolutely no way of reaching them. I did an online chat with "Michael" and he gave me the same number, assuring me that Dish Network only charges the monthly fee. I had been reassured by David emp# 6368 on 6/25 that the total charge for our first month would be $114.61 - 3 tv's all HD, etc., etc. I am very angry that noone at Dish can contact Infinity Dish - period! If they are contracted to Infinity and have to arrange with them to install, then why can they not contact them? We are now going to the bank to protest the second charge and contacting our attorney for breach of contract.

Yes I agree, I was also ripped off by them, I was actually told there were no box rental fee's, and no mention of the $49.95 charge, but HELLO, they did, and there are rental fee's.. and spent hours as you said to get transfered everytime to Dish network, or hung up on...

We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.

So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity ) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer INFINITY DISH or INFINITY SALES GROUP. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.

After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible to get my money back. To be honest, it wasn’t even about the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.

a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.

b) Filed complaint at Better Business Bureau www.bbb.org. Type in your zip code and then click on File a complaint. Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.

c) Also, file complaint at (www.infsalesgroup.com/contact). This is Infinity (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.

D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.

I hope this helps

Infinitydish is a scam. The owners know the ads are misleading, but still allow them to be published. Their agents work off of commission so they will say and do anything to make the sale. Be very careful giving your credit card information, as the agents will charge your card on another customers account because they copy and paste the credit card information as well as write the info down which is a violation of PCI compliance. Go thru DISH directly it will save you money

dish network doesnt charge anything for installations. and reps for infinity does not inform customers that they have to pay an activation fee when they sign up. causing upset customers and havong dish netwrok pick up their trash, !

Infinity dish perform the same rip off tricks that the bank do on a everyday bases.Infinity dish charges you for a Finder fee. For all that I would have gone directly to dish network for free. Any way to make some money. If you are sell dish products use dish policies.

I am responding on behalf of Infinity DISH. We experience some of the highest customer service ratings amongst all DISH Network service providers. We are sorry to hear that your experience has been less than ideal and would like to talk with you to see how we can help you out. Please call us at [protected].

I have a complaint about you wanting to charge for moving the dish when it is on the ground and needs to be moved to the roof. The people next door park beside it and blocks the signal. When the signal is blocked we can't watch tv. We are paying for something that we can't use. Please get this fixed asap without a charge.

Yes, same thing happened to me with Infinity Dish! Very specifically says "2 Room HD DVR Upgrade", "FREE service on second TV", "Free Activation ($99.99 Value)", "The most HD channels in the business", "Highest quality picture in the business", "Rated #1 in Customer Service"... In fact no where on this page does it say anything about only one TV being HD and one being just standard. In fact no where does it even say the word "standard" anywhere on the page! But when the technician came to install that was the first and only time ever that I was told that only ONE of the two TVs is HD! THIS IS BLATANT BAIT & SWITCH ADVERTISING! And when I talked to several different tiers of customer service, the best I could get was, "Well if you want HD in two rooms then you need to pay an additional $99 up front cost and then an additional $10 per month rental fee for the additional box". QUITE SIMPLY I ORDERED 2 ROOM HD DVR UPGRADE AS A PART OF THEIR CURRENT PROMO PACKAGE BUT THIS IS NOT WHAT YOU GET! BEWARE... I cancelled the service while the technician was there out of principle alone, that is simple wrong and pisses me off... beware of Infinity Dish and Dish Network... slimey business practices folks!

We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.

So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity ) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer “INFINITY DISH“ or “INFINITY SALES GROUP“. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.

After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible to get my money back. To be honest, it wasn’t even about the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.

a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.

b) Filed complaint at Better Business Bureau . Type in your zip code and then click on "File a complaint". Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.

c) Also, file complaint at . This is Infinity's (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.

D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.

I hope this helps

They are running a scam!We signed up for Dish network cable package through an authorized 3rd party retailer, Dish Infinity on 4/1/12. We were charged of processing fees of $49.95 by Dish Infinity and programming fee of $37.18 by Dish Network. On the same day, we were researching about Dish Infinity online and found out that there were a lot of negative comments/reviews/complaints about Dish Infinity so we called Dish Infinity on the same day to cancel our purchase, we were told that we had to contact their costumer service the next day. When we called Dish Infinity the next day, 4/2/12, they kept transferring us from one department to another and even hung up the call several times. So, we called the parent company, Dish Network to close the account. We are promised to get $37.18 refunded back to our account. We were also told that they will not be able to refund $49.95 as it was charged by their third party retailer. We spent more than 100 cell phone minutes to get hold of Dish Infinity to get that refund back, but no success. We are disputing the charges as a fraudulent charges with our credit card company (Chase). The dispute process will most likely take 3-4 weeks before we find out if we will get our refund. This whole process has been very frustrating and we feel very helpless. It is very sad that so many innocent people like us are getting ripped off everyday and no actions have been taken against this company, DISH INFINITY. At the same time we blame Dish Network as well, since they know how Dish Infinity is treating their customers and wont do anything about it.

I also cheated by Infinity Dish. They told me that dish can't be installed due to direction problem and promised me that every penny will be returned. But still didn't return processing fee 49.95 $. Nobody talk on customer service. They don't display any address on their website. Parent Company Dish is watching all this fraud and not even revealing any information about Infinity Dish. I feel this is joint robbery of Dish and its retailer companies. How easy it to fraud people. They don't fear from legal. So unfortunate.

so bad

We were charged $49.95 on the day BEFORE our installation. Infinity was unable to install service. After several phone calls and the run-around, we were promised a $49.95 refund on our next credit statement. We had to dispute the charge with our credit card company. After 3 months, our credit card company finally got our refund. We have told everyone we know what crooks Infinity Dish is!

i too have had nothing but the runaround with Infinity. What to do?

Horrible, horrible, horrible organization. People are rude, disrespecturl and completely unable to address issues. do yourself a favor and NEVER, NEVER use this company. They lie, they steal and they will do nothing to help you. Dish Inc. will also do nothing and simply say that Infinity Dish is a separate company and they have no control or ability to intervene on a customer's behalf. I filed a formal complain with Dish corporate but they refuse to follow up and will do absolutely nothing to help a customer. DO NOT USE THIS COMPANY. This is an utter scam!

DISH NETWORK SCAM-protect your cards, DISH is running multiple scams. Our 49.99 charge was applied to my credit card after we signed up for DISH using a Frontier Vision Bundle offer. At no time during the call did the DISH person identify himself as an INFINITY DISH employee or a third party vendor. The charge was required for "equipment deposit" and was billed to me by INFINITY. A few hours later DISH network charged us a service fee. I did not agree to do business with Infinity, nor did I authorize Infinity to charge my card, nor have I ever received any equipment from INFINITY. DISH denies having billed my card for the 49.99 and INFINITY cannot be reached because all calls to INFINITY go directly to DISH. A couple of weeks later a charge appeared on my card from a company called TECH SUPPORT. After weeks of investigation I learned that DISH works with these third party vendors and allows them to offer additional services at additional fees, they are not optional services and the terms are not explained in detail. According to the "fraud department" at DISH, the recording you listen to agreeing to DISH service automatically assigns billing privileges to any of the vendors they have contracts with. Interestingly, DISH also denied affiliation with Frontier Vision, who also bills me for DISH services. There was no fine print and no 3rd party disclosures, a scam through and through.

Dish Network dba Infinity Dish Retained $49.95 they obtained directly from my bank account under the scam RUSE TITLE of "IT Please" on 07/30/2014.
I canceled my order with Dish within a few days before any service, of any kind, was delivered and/or obtained. They credited my bank account with $52.54 on 08/07/2014 and kept $49.95 listed on my bank statement as "IT Please [protected] FLL debit".
They have ignored attempts to return my $49.95 for the non obtained fraudulent service charge..
I have filed a criminal complaint with the FBI Criminal Internet Crime Division as recommended during an interview with one of their special agents.on the FBI Internet address: www.IC3.gov.

In the start of the call they do tell us that it's a one time processing fee of $49.95 for generating the work order and at the end of the call not only that the sales agent told me about the $49, 95 the automatic disclosure and the verbal disclosure was repeated 3 times so it's imposable they we did not know if they told us minimum 3 times i tell u because i to was deducted the $49.95 but i agree with the charge because i heard the sales agent

I totally agree the whole idea of stating that they use "Altitude Marketing" a third party retailer is wrong because it isn't true! When you call DISH they give you a supposed number to call and try and get a refund for the "alleged" processing fee from the "alleged" third party is a fraud. The give away on their scam is that every number you call for the third party company is really just a DISH number, so you reach a DISH representative, not the supposed Altitude Marketing company. The representative answers your call as a DISH representative then changes their name to Altitude Marketing when you explain that you are trying to contact Altitude Markeiting! When I alleged Altitude Marketing rep made me listen to the entire conversation with the DISH rep who placed my order for service to verify that I was not told about the $49.99 "processing fee". The recording proved I had not been told of the fee and she said I would be given a full refund.

I did the same thing. I called dish but I didn't really know I was calling dish infinity. They didn't introduced their self as dish infinity so when you are on the phone already you don't really have a chance to think too much especially if you speak with good trained rep. So I ordered dish network. The very next day I saw there were 2 charges on my credit card. The one from the dish for one month in advance and the other one from dish infinity for the processing fee. If I called the dish directly I would have not be charged any processing fees! I went ahead and canceled the whole thing. So I called infinity dish to tell them I'm canceling. They redirected me to the dish network so I could canceled. They supposed to refund the amount for the monthly fee they charged. Then I had to call the infinity again to tell them I cancelled and I need my refund for the processing fee. Well they said they will refund me but they have to keep $10 anyway. Now I will give a wait and next month will call dish directly and buy their service without any processing fees. So stupid. I really want the dish but not this way.

I called [protected] and I have the same problem. However, I called that number and will receive a return of $39.95 within 5-7 business days. The charge a $10 admin fee for the credit. At least I got most of it back.

Going thru the same thing, I agreed to a one-time fee so my brother could get Dish Network, and ever since they have been billing me and I have tried to call them and get it straightened out. The young lady last month said she would remove my CC number and I wouldn't be charged again, but I was charged again and even more money this time. I have called my CC and filed a dispute for fraudulent charges.

I hope this gets worked out soon, it wastes alot of time and money.

They set me up under auto pay, when I DID NOT authorize them to do, now im overdrawn and they won't call me back!

I am on the same problem with you. I too was charged a 49.95 fee onto my card. I was told that they would charge me for a "process fee" i cancelled right after they set up my account. But was told that the process fee would include "service installation" They have not provided me with that service. Therefor i am entitled to receive my money back. File a complaint with your credit card company.

Yes, there is nothing that is free but if you cancel the same night you call for someone to not come and install their equipment, and they are quick to charge you immedialtely, who are they? Scam artists! I am a student not working. I was desperate to save some cash. Their ads are a hoax to get you to fall for them with the $300 grocery card, or the other gifts you choose. Honestly, I am now certainly proud to stick with DirecTV cause in the long run, there is nothing much saved (according to the channels I insist on having) and I am not committed to a bunch of theives. I proudly called my credit card company to close it and send me a card with a new number to protect myself. While that happened, they found that 85.95 was charged instead of 59.99. Nothing that I can think of adds up to that amount bearing in mind that I chose the Bronze package with locals. We'll see how it goes. or else, they'll be following me on a trip to the county courtroom!

I sold and installed Dish Network in a small town in Central Kentucky for 10 years and have been put out of business by all the fancy advertisements from companies like Infinity. I usally receive calls from angry customers after they fell for their scams and when I asked them why they didn't call their LOCAL, Dish company was told they fell for the "FREE" offers. I remind them that nothing is "Free" and explain to them the scam and usually end up with a service call to go out and install the Dish equipment correctly. I asked Dish Network about this company but like consumers get the same old, "we can't tell them how to run their business" treatment. Now if I were to pull a con like that being a small mom and pop I'd be shut down tomorrow. The only thing I can suggest is that customers call their local BBB "Better Business Bureau". They have been able to help more than one customer that I've referred to them. The most important thing to remember is that there is no such thing as "FREE".

They are running a scam!We signed up for Dish network cable package through an authorized 3rd party retailer, Dish Infinity on 4/1/12. We were charged processing fees of $49.95 by Dish Infinity and programming fee of $37.18 by Dish Network. On the same day, we were researching about Dish Infinity online and found out that there were a lot of negative comments/reviews/complaints about Dish Infinity so we called Dish Infinity on the same day to cancel our purchase, we were told that we had to contact their costumer service the next day. When we called Dish Infinity the next day, 4/2/12, they kept transferring us from one department to another and even hung up the call several times. So, we called the parent company, Dish Network to close the account. We are promised to get $37.18 refunded back to our account. We were also told that they will not be able to refund $49.95 as it was charged by their third party retailer. We spent more than 100 cell phone minutes to get hold of Dish Infinity to get that refund back, but no success. We are disputing the charges as a fraudulent charges with our credit card company (Chase). The dispute process will most likely take 3-4 weeks before we find out if we will get our refund. This whole process has been very frustrating and we feel very helpless. It is very sad that so many innocent people like us are getting ripped off everyday and no actions have been taken against this company, DISH INFINITY. At the same time we blame Dish Network as well, since they know how Dish Infinity is treating their customers and wont do anything about it.

Wish i could read your comment before get fooled by Infinity Dish. I also cheated by Infinity Dish. How easy to cheat people in world's most advanced and safest country USA.

These guys lied, they charged me an order processing fee, and promised it would be refunded if I was unable to get HD service at my house. They never refunded their fee and their phone number on the credit card statement was disconected. I filed a complaint with the credit card company and the state of GA office of Consumer affairs with unethical sales practices. I hear attorney general's in several states are looking at dish and their agents.