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Innovate1 Services

Innovate1 Services review: Passport renewal 1

O
Author of the review
2:03 pm EST
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I recently tried to renew my Nigerian passport. Having paid the fee, I realized on getting to the booking page that no dates were available for over four months so I decided to cancel.

Unfortunately your system doesn't allow for that, which is questionable.

If your system, like many others, had been set up to pay after selecting a date, there would have been no problems.

I couldn't cancel the transaction but could only ask for a refund, which I did immediately. However, after a three week wait, I got an email saying that I would not be getting my money back. WHY?

What did I do wrong? You had no suitable dates for me yet you would give my money back. How's that?

To any reasonable person, that is a fraud. Your inflexible setup does not allow for cancellation, yet you would not refund for a service you did not provide. That is stealing.

Are you then going to change this system?

Desired outcome: My money should have been refunded without any issues.

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J
J
Johsep Iwu
US
Jan 11, 2024 8:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please email me at iwujohsep@gmail.com so I can put you in touch with my lawyers. I am filing a class action lawsuit against them due to their fraudulent practices.

  1. Innovate1 Services Contacts

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    +1 (860) 566-8897
    +1 (860) 566-8897
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    30 Avon Meadow Ln Ste 201, Avon, Connecticut, 06001, United States
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    Nov 21, 2024
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Innovate1 Services is ranked 497 among 565 companies in the Business and Industrial category