Juicycouture.com review: Really incompetent customer service

Really incompetent customer service. Two items in my order arrived damaged, and I was told that I could return them and that I would not be charged return shipping. However, two weeks later when my refund was processed I saw that they had deducted return shipping from my refund. I have had to call back 7 or 8 times in the span of a month, and each customer service representative has assured me that the return fee refund was "being processed". Eventually I found out that there was a "hold" on the refund. I asked to speak to a manager several times, and there was never one available to speak with me. I put in a request for a callback twice, and I never heard anything. I still don't have my refund, but I am now being told that there is no hold on it. On top of it all, a few of the people that I spoke with were rude and snippy. I have spent a lot of money at this store over the years, but I will not shop here again. It's not so much the $8 return shipping fee that's bothering me. This store clearly doesn't care about providing good customer service, and just views its longtime customers as cash cows.