Juicycouture.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Juicycouture.com
Welcome to our customer reviews and complaints page for Juicycouture.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Juicycouture.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Juicycouture.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Juicycouture.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Juicycouture.com. Your feedback is an important part of our community and will help others make informed decisions.
Really incompetent customer service
Really incompetent customer service. Two items in my order arrived damaged, and I was told that I could return them and that I would not be charged return shipping. However, two weeks later when my refund was processed I saw that they had deducted return shipping from my refund. I have had to call back 7 or 8 times in the span of a month, and each customer...
Read full review of Juicycouture.comI am officially done shopping with juicy couture online
I am officially done shopping with juicy couture online. I am loyal to other sites and receive great product quality as well as excellent customer service. I decided to try out Juicy Couture hoping I could add this site to my list for my daughter and myself. On several occasions I have ordered when they offered some type of special promotion and on most occassions I eventually received an email saying that my order has been cancelled because the items are no longer in stock. Well if the items were not in stock when I ordered them then WHY are you offering them on your site? Why not say they are backordered? They do offer backordered items but this was not the case with the items I attempted to order! I refuse to believe that this company is so ridiculously unorganized or that their tracking system is off. It is very unprofessional and their customer service reps are not helpful at all either! I received the items that were not on sale in those orders so I am starting to believe this is a marketing ploy to get customers to order. I do a lot of online shopping and I have never experienced this before. When I place an item in my shopping cart and pay for it, I expect to receive that item unless it is a noted backordered item! Oh and not to mention another time while I was shopping with Juicy online, my entire shopping cart was emptied right before I headed to checkout. Luckily the items were still available and I proceeded to put them in my shopping cart for a 2nd time BUT a week later I received an email stating that my order was canceled because the items were no longer in stock. I'm DONE!
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They will not ship out or process the shipment until 7 business day later, and also 1 of the item in my order is out of stock and it is still not ship yet...what a joke...still don't know if they are going to ship it or not but my card is charged!
In October My bf ordered me a black purse and matching wallet. Juicy sent me blue purse in wallet. Two months ago I noticed that the purse and wallet started unraveling in several places. I contacted customer service and they requested pics. I have tried to send requested pics over a dozen times and keep getting a failure notice. I called customer service again and was told that their is nothing wrong with their e-mail. You would think something that costs so much would be guaranteed by it's company. I will buy coach from now on. Forget this nonsense. This is ridiculous.