Menu
For Business Write a review File a complaint
CB Jewelry and Watches Kay Jewelers Neil lane diamond engagement ring
Kay Jewelers

Kay Jewelers review: Neil lane diamond engagement ring

T
Author of the review
5:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband purchased a one point 5 carat Neil Ln. diamond engagement ring for our 20th anniversary. Mind you we have been buying all of our jewelry from Kay jewelers since 2002 and purchase a warranty on everything that we can. I Heard, shaking in the diamonds on my ring, so I took it off and put it in my drawer cause I was leaving to travel the next day. I did not want to chance losing a diamond so at my earliest convenience after arriving back home, I took it to kay at the temecula Promenade mall when it was looked at under the microscope they found a chip in the diamond after looking at my warranty they said I was about a month late for my inspection so they would have to send my ring out to customer service to see if they were going to cover it. I got a call back about a month later and after playing phone tag with the manager and being told that I cannot leave a message that I just need to call back and I can only speak to her, I finally got a hold of her and she very blatantly told me they were not covering your diamond and I think it’s here let me check after about five minutes of looking she found it and I asked her did they fix anything else that it was brought in for and she told me no that I needed to come pick up the ring and then re-drop it off again for them to send it off for repairs. I was brushed off so easily, and after being such a loyal customer to kay jewelers for so many years, you would think that there would be a little more care and compassion in trying to figure out if we could do something about this situation instead she was just silent and I asked her if she had any response she said asked me what do you want me to say. I am so beyond frustrated that someone could spend $23,000 on some thing and be offered lunch and drinks while buy such a costly item and then when something goes wrong be thrown to the side.

Desired outcome: My Diamond replaced.

0 comments
Add a comment

More Kay Jewelers reviews & complaints

Kay Jewelers - fraudulent company 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kay Jewelers - ruined engagement ring 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kay Jewelers - switched diamonds 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kay Jewelers - mislead! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kay Jewelers - they are the worst 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Kay Jewelers Contacts

  2. Kay Jewelers phone numbers
    +1 (800) 527-8029
    +1 (800) 527-8029
    Click up if you have successfully reached Kay Jewelers by calling +1 (800) 527-8029 phone number 0 0 users reported that they have successfully reached Kay Jewelers by calling +1 (800) 527-8029 phone number Click down if you have unsuccessfully reached Kay Jewelers by calling +1 (800) 527-8029 phone number 0 0 users reported that they have UNsuccessfully reached Kay Jewelers by calling +1 (800) 527-8029 phone number
  3. Kay Jewelers emails
  4. Kay Jewelers address
    375 Ghent Road, Akron, Ohio, 44333, United States
  5. Kay Jewelers social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Kay Jewelers Category
Kay Jewelers is ranked 18 among 298 companies in the Jewelry and Watches category