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Kimwigs

Kimwigs review: Wig 1

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Author of the review
7:44 am EST
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Order ID: 20119732 3.1.21
I ordered a wig from this company thinking it was in the UK based on their UK e-mail address. When it eventually arrived it was completely the wrong size. They did not want to offer a refund or accept a return but, after much argument, supplied an address in China. They would not pay the return postage although they sent the wrong item. I paid over one third the original price to have it posted back but the courier contacted me to say they would not cooperate with them to accept delivery. I do not believe that they every intended to refund my money and now I have lost the original cost, the wig and the expensive postage to China.

Desired outcome: Full refund plus cost of postage

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Lynn Goldsmith
US
Sep 21, 2023 3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The same thing happened to me they are con artist I am trying everything I can to get them banned from doing thus to anyone else they stole £100 from my elderly mother who just wanted to feel better