Back in November 2008 we were planning on refinancing and debt consolidation of our home. We had seen an ad on TV about mortgage refinancing and debt consolidation through a government back mortgage program. So I had called to get more information and had talked to Etna Rosso of Lend America and she told us everything we needed to do. She told us to take pictures of our house and send to them and I did. She then started complaing and had gotten real pushy about us getting the house painted and in better condition so they could statrt the process and appraisal of our house. Well I went to Walmart and purchased paint for our house and garage and started painting and mind you this was in November and in Illinois it gets real cold in November. Well when I had gotten the garage and the house repainted she had called back the appraiser to appraise the house for the second time and he told her their was some places on the house that needed fixing and she again got real pushy about me getting these things done. Well November was really cold outside but I went out and did these things and she called backed the 3rd time and talked to the appraiseer about coming back to inspect these items which is fine. During the process of refinancing I was lied to about my monthly payments, she said I would be paying 651.00 a month for the 1st year and that after the first year my payments would go down by at almost half of what I was paying for the 1st year. Which at the end of the 1st year my payments only went down $11.00 dollars and also they would give us a number at tax time when we did our taxes we would get more back because of the house refinancing which our tax preparer said no we wouldn't. I'm tired of being lied and deceived by the mortgage industry. So that's my complaint. It appears you can't trust anyone these days.
The complaint has been investigated and resolved to the customer’s satisfaction.
Etna is a liar...LA was all liars...a true mess in the industry.
What is being done legally against Lend America. I had so much trouble it would fill and entire set of loan docs. I have never been so disgusted at any company. Took them six months for them to pay off my original first and second. For awhile I had 3 mortgages to pay all at the first of the month. I cannot believe there is some one out there who start a class action suit. I have no idea how to go about that but I know there are thousands of people that were deceived by Lend America.