Liebherr review: scam in Egypt

I have purchased 6 Liebherr side by side fridge freezers in England, in Spain and in France for my properties in the last 3 years all of them have been of excellent quality.

On 22nd September I purchased model no 7253 BioFresh from your agent in Cairo www.burnertechedgypt.com

They delivered today [23/11/2009] the model 7252 instead of 7253 it is clearly marked on the box and the model number is stamped in the fridge. 7252 is not BioFresh, the salesman he told me that I was stupid and it was BioFresh and was the model 7253. Due to the fact that I already have 6 of your products I know what is and what is not BioFresh.

I am not very happy at all as Liebherr is a very good and well respected company that your agent in Egypt is trying to sell me a lower grade model which is not BioFresh and is trying to pretend that is it BioFresh.

I would like to speak to someone about this Company. I have taken a number of photographs and would be happy to send them to you. I am very sad that the Liebherr name is associated with a Company that does not act in a professional way. I have emailed Liebherr and am waiting for their response.

I live in an expensive development in Hurghada and all of my neighbours have heard me talk about Liebherr and want a fantastic product it is. They want to purchase Liebherr fridges and freezers but they will not if the Company acts not in a professional way.

Zoe Shutler