LinerWorld
Reviews and Complaints

Date of Incident: July 15, 2016
This companies warranty policy is ridiculous. They will only guarantee the liner and will not guarantee the installation or the water that was used for the liner you purchased. We purchased a liner from them, had it installed, and exactly one week later a seem failed on the liner, flooded the backyard, and washed away the sand from underneath. We spent $1000 on getting the liner installed and paying for water to fill up the pool. Liner world expects us to fork out an additional $1000 to get another liner reinstalled and to refill up the pool. Although their warranty policy does state that they do not cover repair or water cost, they say problems like this occur very few and far between. This company is robbing good hard-working American's blind by selling them bad liners, and then forcing them to repay for services already rendered for faulty materials. My dad, who is a hard working police officer in our community, worked a lot of overtime to be able to afford to get the pool fixed this summer for my family and for my younger siblings to be able to enjoy. My younger brother who is special needs, was especially excited about the pool this summer because he is unable to participate in team sports which is why he looks forward to swimming in pool as his form of recreation. The pool was up and working for literally one week and now its might as well be considered garbage sitting in the backyard. The customer service representatives were not very helpful, understanding, or considerate in the fact a lot of time and money went into getting this pool fixed for the summer. Although I had to go back and forth with them on the phone just so they would refund us our money, we are really looking for some help with getting some further repairs done. One minute the representative was saying they're a small ma-and-pop company and the next she's bragging about how they sell thousands of pool liners every week. It was disgusting to me that this company was not willing to go above and beyond their warranty policy to help some customers out who purchased a product that DIDN'T EVEN LAST A WEEK! I came home from work today to find my mother crying because the most she could get from the customer service representative was "sorry for the inconvenience." My family would request that this company make an exception to their warranty policy and help us out in getting our pool repaired for the second time this summer. We understand that repairs, installation, and the cost of water are not included in linerworld's warranty policy, but I believe our experience with them is an extenuating circumstance and that linerworld should be going above and beyond to satisfy their customers.

I was looking to purchase a new liner for my above ground pool, website said to replace coping every time you changed the liner so I purchased these in addition to my liner, coping was very cheap and flimsy, my old coping was much better, tried to return 21 days later and was told by brittany at the main office that I only had 10 days to return. I explained to brittany that we had just opened them, changing a pool liner is a big job as if they didnt know and most people need to assemble help to replace so 3 weeks was not unreasonable. She refused to make good on their cheap product. Very disappointed! Bad customer service!

My pool liner of 25 gauge let go after only 2 years and the warranty period was supposed to be 15 years. After getting in touch with Digger Pools they were very rude, uncooperative and they told us that we were lucky that we were able to get 2 years out of the liner. This is an outrage that in today's time that a company would stoop this low to not satisfy their customers. We would of been satisfied with a reduction in price on a replacement liner... This pool was professionally installed by an team experts of 20 years. Now we have to endure the cost of not only purchasing a pool liner again, but we have to pay to have it professionally installed again. We hope people out there realize our frustration and take note on our mishap and heed warning on doing business with a company like this.

Lee - Methuen, MA

I purchased a Liner from this website back in May. When I received the liner I noticed it was a little thinner than the liner that was already in my pool, so I called the manufacturer's name that was on the box. They told me that it is not a 25 gauge virgin vinyl liner (which is what was indicated on the linerworld website)- in fact it was only 20 gauge and it was RECYCLED VINYL- none of the vinyl works above ground liners are virgin vinyl. This is not what was advertised on linerworld's website. LINERWORLD FALSELY ADVERTISES GAUGE AND QUALITY ON THERE WEBSITE. BUYER BEWARE.

They also have an ebay store too- they go by "Shop The Great Backyard"