Lowe's review: Canceling order

Where do i even begin. we are in the middle of remolding my kitchen and had a 6'' gap. Our contractor suggested extending the wall 3 additional inches in order to fit the 9'' cabinet (top and bottom) that you have. however, the Newburgh NY store did not have them in stock but i was able to order them online. On April 20, 2024, I placed the order#100901111240921700 ( 9'' kitchen cabinets) expected pick up April 24th 2024. Keep in mind I had to extend the wall 3'' WHICH was in additional cost that the contractor charged me. On April 25th I called customer service for an update on the cabinets. Customer service couldn't tell me as there were no update in the system. The next morning, I received a text saying the item is out of stock and do not know when it will be available. I went directly to the Newburgh NY store and explain to them what happened. the young lady by the name Arire went beyond her way to find those items for me by looking and calling two stores (Kingston NY and Nanuet NY show them in stock). She spoke with customer service at both stores. the Kingston had the bottom cabinet and nanuet NY showed the top cabinet. Arire told them to please make sure it is in stock as i was 1 hr away. she was placed on hold for 15 minutes. the person at the Nanuet NY Store told Arire they have it and it was with customer service. My husband drove to the Kingston NY store to pick up the bottom cabinet ( 40 minutes the apposite way) i was heading to Nanuet to pick up the top cabinet ( 1 hr away) . while i was 10 minutes away to the store. i received a call to let me know that they do not have the cabinet in stock. I told the person it's impossible because we were told it was put with customer service. he said sorry we don't have it and hung up. i call back and asked for a manager but they never got on the phone. Next morning i called corporate and explain what happened and wanted to speak with a supervisor. I spoke to Moya and explain everything again. She felt horrified. i asked that i want Lowes to pay for (2) 12'' cabinets NOT the additional cost to extend the wall 3'' (keep in mind we paid $1000 to extend the wall 3'' to fit the 9'' cabinets) Now we have to extend the wall 3 more inches to fit the 12" cabinet (in stock) after it was already drywall. The manager Ms. Moya put me on hold as she needed authorization from upper management. The upper manager Christen offered $20.00 and said that's all they can offer me. I told them that's an insult and that I will put in a formal complaint.