Lowe's review: Will honor flooring contract

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong materials, they had pickup the incorrect tile and start packing the correct tile. In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it. Lowe’s still tried to deliver the tile when Service Pro decided not to do the job. I had to make numerous calls for them to pickup the mortar and grout which was incorrect also.

March 5, 2024, I decided to install carpet in the den. In getting the quote, I asked if there were any discount and was told there was a 10% discount on the carpet. if I had not asked, I would not have known. The closer we got to quote and payment, I was told the 10% discount off carpet is in the form of a gift card. I think all the information should be provided for the customer to make an informed decision.

From March 8 til now, I have tried to pay for the carpet and I was cold transferred all over the stores and department. Finally, spoke to representative that stated do not touch ECR and she says they could not take a payment. I went from Flooring, on hold 15 minutes then disconnected. I called back then transferred to Appliances to another representative. I left voicemail messages to Sales and Executive Office numerous times without a response. Executive Office do not take ownership of the issue even though I have sign contract.

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