Magic Micro Computers review: Unethical business practices

Original order from 09/09/2018 for $1,777.99

Customer # OH000013

SO# 230186

Web # CLX-23164

I bought my custom system from Magic Micro Computers in 2018 and was originally happy with it. Throughout the purchase process Magic Micro Computers made a couple of suggestions, how to further improve the system. Upgraded the SSD and firewire card, added case cooling, upgraded CPU fan and other things. However, they failed to mention that the CPU wasn’t compatible with the 8-9th Generation Asus Z370 mainboard. Instead, they switched it to the compatible 6-7th Generation model without notifying me. However, they listed the Z370 on the invoice and charged accordingly. Now, years later, I bought a new, Windows 11 capable CPU. However, the new CPU isn’t compatible because Magic Micro Computers used a different mainboard during the built without letting me know. When I contacted them about the issue, they responded quickly and sent me a falsified invoice, that listed the 6-7th Generation mainboard present in my system. Only after I confronted them with the original sales documentation, they admitted that they put a different mainboard in my built. No matter how well intended the switch was, the fact that they didn’t notify me, invoiced me incorrectly, and upon discovery, falsified an invoice is upsetting and unacceptable. In their communication, they kept saying that they wanted to work toward a resolution but made no suggestion as to how nor offered any kind of compensation. I’m fed up with them, will return the CPU I just bought at my expense and upgrade to a new mainboard / CPU combo. I would advice any buyer to do a thorough check of what individual components are in their system versus what they were invoiced for.