Mango Airlines
Reviews and Complaints

My husband and daughter had to fly from Bloemfontein via Johannesburg to Cape Town tonight - 27 July 2018. ZA05007834 The flight from Bloemfontein was late and my husband asked the flight attendant on SAA what must they do. She said that Mango and SAA are one and that she will tell the pilot. They were late for the Mango flight - NOT THEIR FAULT - and the flight left without them - not going to wait for 2 passengers.
They had to buy tickets - R6000 - to get to Cape Town tonight after already paying tickets for a flight to Cape Town on a Mango Flight, well in advance to have the price to their advantage. How are you going to compensate us? The original return price was almost R6000 and now one way was R6000. This is unacceptable! And to think everyone told us that you can fly Mango and we let our daughter do just that for 12 flights and now THIS!

In my history of using Mango airlines today is the worst highlight.
I arrived 15 minutes before my departure but i was not allowed in being told its closed...i tried reasoning with the lady showing her the time but she still refused.Onoy told me to use the same way i came in and look for another flight and i must be aware that i may have to pay extra she then looked down and carried on wuth what she was doing

Flight no JE249 for 09:50
I am really disappointed with the service

My Name is Vuyokazi Vena

On the 6th of July heading to Durban on flight JE352 I lost my brand new tekkies Reebok Green one size 6.. it was on my red nike sport bag.

As far as I know everything is safe I didn't put in a lock or wrap my bag cos I used Mango before I never lost anything. Now this was very disturbing for me, I called Mango help line they gave me a ref number which I was too upset to even follow the procedure, because at the end of the day yal won't replace my tekkies but refund money not even half of the price I used to purchase the item.

I'm very disappointed and I hope this never happens to anyone it's sad.

Regards

Disappointed Client.

Halo, I am a very unhappy customer today. We always fly Mango, or my daughter at least. With the exception of a few times when time schedules did not work for us. We are living in Pretoria and she is studying in Grahamstown. She was at home now for the holiday and had to be back on Monday for her classes again. Being a single mother, funds are limited, and we waited until this morning of Wednesday the 18th of July to book her ticket back, as it was the best price at R899 a one way ticket, and then we must always also book for additional luggage of 10kg @ R350. And then also the shuttle service of R750 between PE and Grahamstown. A total to budget for R1999, and pocket money for her. She is in her 3rd year, thus we are sort of experts in packing her suitcases and weighing it to ensure we stay within the limit of 20kg and the 10kg excess. We never had a problem with this.
This morning however we were at the airport at 5hoo as her flight were departing at 6:05. We stood in the que to book and weigh in until 5:17, and were then in front and next in line to be helped when one of your staff members announced that Cape Town and Pe must go to the other side, left to book in. Going there the que were long again with only 3 staff members, of which one then decide he is leaving for a coffee or toilet break. I went back to the announcer and asked if the other side can not assist with booking us in as they are now empty and her flight is leaving soon. She agreed and we went to a counter on the right. They weighed her luggage and then announced she is overweight, which we told the staff member we know but did pay R350 for the excess baggage when I booked online. She then asked for a voucher number for this which was not on the confirmation received by email. They insisted on the voucher number, and asked me to log into your website with her reference number to obtain this voucher number, which was not there. (and its the first time ever we have been asked to provide this) Then she continued with the booking and advise us we are still 17kg overweight and will now have to pay R650, which I questioned, as we weigh the luggage on an industrial scale at home and I also did not have another R650 . (Only left with the last R150 on my account and still must pay for parking which is now running up due to the time spend to book in.) So I informed her we will remove some luggage and asked her which suitcase is the most overweight and she told me the solid blue one. Thus being 17kg overweight, and the solid blue suitcase the culprit according to her weigh in findings this suitcase must then be 8kg or more in excess of the allowed 20kg and the other suitcase the balance. So I removed a 2 kg bag of washing powder and a laptop in a bag of 3 kg the most. Thus 5kg, and she weighed it again and now it is precisely 20kg!? But the other suitcase is still 7kg overweight. Is this adding up to 17kg? I asked where is the second suitcase, no, she has let it go through... she informed me. Now we are stuck, So we are informed to pay R350 for the 7 kg of the other suitcase, and I had to phone a friend to assist with this money. At the counter to pay for this excess of 7kg, the staff member is now also searching for the voucher number of the R350 I booked online, and she also can not find it. And now the time is 5:55. The decide to leave this search, and allow the excess payment on the 7kg for R350 to be done and now she can board eventually.
For my open parking I now had to pay R110, due to the time spend at the counter, where it would have been R0 for 0-20 min. R30 for 30 -40 minutes and then R100 for 60 minutes or more. And I am left with R40. This was an extremely stressfull and costly morning, and I doubt I will fly Mango again, as I am not sure what to expect next time.
I did made my own mistake, when booking the ticket online, as I inserted my name Lizette instead of my daughter's name Zandri, due to autofill by Google, and then also had to pay another R300 to change this. Thus all in all this flight was a cost to me of R2759. I am very very unhappy!

My name is Renaldo Brierley, i was travelling from Dubai to Cape Town on Emirates, them Cape Town to Durban on Mango on 12 July. The lady at Dubai checked my bag through all the way the Durban. Flight EK 525907. My bag is lost and nobody can help me, Emirates say it is Mango and Mango says it is Emirates. At the airport when i reported to Mango, they gave me n telephone number to phone and my copies of my flight details. Thats all, nobody told me to make a claim. I have been phoning from Saturday morning. We are currently on holiday until 23 July. Every person i phones gives me another number to phone, i am very frustrated and disappointed. Please can someone help me urgently. My number [protected]. Thank you

On 15 July 2018 my father flew from Cape Town tor Jhb. Flight number JE 154. He was told that there is no space for his hand luggage( a laptop bag) and thus entrusted the air hostess with his bag. Unbeknown to him his bag was placed in the baggage compartment thus handed to baggagw handlers. Upon arrival in JHb he was given his bag back and while ordering tea at a restaurant waiting for his next flight he discovered items as well as monies missing from his backpack. Thankfully his laptop which is used for work has not been damaged. As this is not the first complaint about the same situation I demand that serious action should be taken. If an Airline is not doing anything about the numerous complaints that is the same should there not be an investigation of the airline overall.?

On 10 July I flew with mango and had my hand luggage suitcase taken by the people who direct us to either go out of the doors to the back entrance of the plane or to the plane door, this was at the boarding gate. I was told I'll receive it at the carisole just like the other check in luggage. When I got home and unpacked I found my Versace glasses worth R5000 and Ray bans worth R2500 stolen out of my glasses box which was in this suitcase . I am utterly disgusted that I literally had my bag removed from me which was supposed to be with me as hand luggage and then had my private things opened and stolen.

I booked 2 flights in one weekend with SAA DBN-JHB 7 July 2018 and JHB-DBN on
8 July both were co-share flights with Mango Airlines and both were over sold.

It is not ethical business practice to sell the same item twice so why should the airlines be allowed to sell the same seat twice.

The service was disorganised and frustrating and the stress of the delays and uncertainty had my elderly mom who was in a wheelchair stressed and emotional.
Not only were we inconvenienced and emotionally distraught due to being treated with disregard and disrespect from Mango Supervisor at OR Thambo on the 8th July 2018 but we also were not given the onboard service and catering as we were entitled to on the SAA flight which we had booked through their website. Unacceptable shoddy service from both Airlines.

I was on a flight from CT to Bloemfontein when we arrived I found my bag opened. I found out that my scarf was stolen. It was given to me by my daugther and I am quite upset that someone scratch in my belongings. I feel violated. This is the 2nd time this happened on a mango flight. We pay a lot for flying with your airlines and should not be subjected to such behavior.

My wife gcinaphi dlamini was using mango flight on 28 June 2018 from Durban to Johannesburg and her flight departed at 9h50 to arrive in O.R. tambo at 10h50. She checked in her luggage (louie vitton small suitcase) which had locks.
Upon arriving in the house when unpacking she realized that the locks were no more there and that the tablet was missing while the cover wherein it was stored was there.
May the company then investigate this using its high technology so that the culprits are brought to book and secondly may also the company consider compensating for this loss as this arose from the negligence of the company in terms of not enforcing tight security controls.
My wife's details who is now in Johannesburg is gcinaphi dlamini and her contact number is [protected] (gcina.[protected]@gmail.co).
Kind regards
masobodza ([protected])

On 19/06/2018 I selected flight and car on the Mango website.
Proceeded until payment of R3454.32 was deducted from my account, but no confirmation received. Phoned call centre on 20/06/2018 at 16h37 & 16h59, and spoke to Jabulani and Nondi respectively, who admitted that there were problems with Mango website. Duly received flight tickets, but no car hire confirmation. Reference QYHFCR. Nondi said they would check my transaction with their IT department, and get back to me. No feedback so far. After selecting Flights + Car, only received ticket for flights.

Good day

My name is Mrs D Moonsamy and i was on Flight JE265 O R Tambo to King Shaka Airport Durban - 24 June 2018 17:40.
I had a jewelery bag in my luggage bag and only the Jewerly is missing.

I have tried contacting the airline but no answer. Pleaseprovide details as to who i should speak to.

Please contact me on [protected]

[protected]@gmail.com

I booked a ticket through Ebucks Durban Jhb and return.
I had an emergency to request for an earlier flight on return before leaving from Durban. I changed the flight for one day earlier at the airport for return and was charged R 370 extra that I gladly paid.
I was informed regarding a robbery at my home and on Saturday 23 June 2018 went on the website to change my booking QXKTNN from 10:25 Monday morning 25 June to 05:55. I was not allowed this option. I phoned the help desk and spoke to Pindy Manjeni who informed me that due to me not being able to have changes effected on the website I will be charged R 600 odd extra for the changes. She informed that I was unable to have changes effected due to initially paying through checkers for the tickets. She requested my credit card details and the personal info three digit on the card. I requested she do the change in booking and allow me pay electronically or EFT from my side within a requested time. She noted that she did not have that option. Mango request persons personal and security detail on credit cards telephonically and "extort" persons to have no other option but to pay through such process creating additional costs for consumers.

I boarded the flight JE 258 on Tuesday at 11.40 am on the 12 June 2018.This was my connecting flight to Johannesburg and then to Lusaka.
when I went to fetch my bay from the carousal, I found that the wheel was completely off my bag and that the material inside the bay was visible. The wheel was then left on the carousal.
There was nothing that I could do at that time because I needed to check in for my flight to Lusaka.
When I got to international departures, I call your customer service line and was told that it was not your problem I then questioned the lady then she suggested that I write in.
I really don't care whose problem it is. I am not happy that this has happened and my goods could have easily been taken out the bag. ( did not happen).
when I got to Lusaka I had to buy another bag and the rand exchange rate in Zambia is greater than SA. This unnecessary expense sent be back .

Now I would like to know how do I get reimbursed for this .?

I flew from CT to OR on flight JE 154 on 06/06/18.
Bags were late at OR and I needed to drive 4hrs to my destination when I collected my bag I noticed my lock was at the bottom of the bag and not at the top.
At my destination I noticed that one of the zip rings was broken. I opened my bag to find a shambles inside cigarettes stolen and somebody elses after shave in my bag.
This is extremely concerning as I fortunately never had any other valuables in my bag but what happens next time.
Theft is unacceptable and this is a violation of my privacy. No I did not report at airport immediately as you could not notice it until closer inspection. I need to know what Mango and ACSA are going to do about this!

Hi Team

I'm lelethu Qwesha and was flying from OR Tambo International Aiport Johannesburg to Cape Town International Airport on the 28th of May 2018. I was in flight JE161 scheduled for 19:36 pm. I checked in a sports bag with my perfume and it was stolen as I couldn't find it in my bag when I got home. This is total disrespect for my hard earned cash, I'm very disappointed in you guys. It was my first time using Mango airlines and this is what I get for choosing you? Can I be attended to please I need to know the verdict, how do you guys handle this kind of situation. what are the measures put in place for our luggage saftery?

Kind Regards
lelethu Qwesha
[protected]
[protected]@icloud.com

I traveled at the beginning of May 2018 with Mango Airlines, a flight from Jnb to Cpt. I will never fly with them again.

When I was boarding in Jnb, I was told by the staff that I couldn't take my hand-luggage on-board with me, it had to go in the hold. Not wanting to have to wait at a carousel on landing (my flight was late at night), I told the staff member that this wouldn't work for me but was ASSURED by her that my luggage would be at the foot of the stairs when I disembarked so I stupidly chose to believe this. I landed in Cpt, of course my luggage was not at the foot of the stairs so I had to wait for it. I went to the Mango luggage claim office to find out where my luggage was because it was taking so long, and was told that it would definitely come out on the carousel and should be first (of course I'd already been waiting 15 minutes by this point. First, it was NOT!) My luggage finally came out so I grabbed it and started out of the terminal. As I was walking to the parking lot, I noticed that my luggage looked a bit odd and took a closer look at it. My beautiful hard shell case (part of a set of 4 that I had treated myself to because I travel so often) had been smashed beyond repair by Mango's baggage staff. It was too late to go back into the airport as I was long past security, so I contacted them immediately when I got home on Facebook as no-one was answering their call centre number. The Facebook response was to contact the call centre and it needed to be within *24 hours* of the incident, so I kept trying and eventually got hold of someone and logged a case (ref #C17423). This was on May 10th. I received a reference number and was told to send my information and pictures of my damaged luggage to an email address which I promptly did the next morning, May 11th.
Today is June 5th. I have yet to get a single email response back from Mango.
Their customer service is disgusting.

I'm Miss Moriti. Was travelling from Cape Town to Johannesburg on flight JE 144 on 31 May 2018. Booking reference QWFNKJ. My bag was undamaged when I checked it in but upon getting off the flight I noticed that it was damaged.
This really upset me indeed as I have seen how badly our luggage is handled as I was seated on the window seat on the right wing.
I'm a paying customer and would greatly appreciate it to receive my luggage in the same condition as when I checked it in.

My mother had a flight from King Shaka to Jhb on Monday 14/05/2018.
After checking in her luggage she and a friend went for coffee.After a whlie they went and stood at windows overlooking the runway when they saw their luggage being handled recklessly and threw around by staff when loaded on/off luggage trolleys.
The damage is clear on the photo's.

The worst service and customer relations I've EVER encountered!

I am from overseas and was staying in Johannesburg with family. My cousin and I wanted to go visit another family member in Cape Town and Mango ended up being the cheapest for me; whilst for my cousin another airline was cheaper so we were flying separately but at similar times so as to meet up in Cape Town. Then during the day I received an SMS saying my flight was delayed from 19:30 to 21:30. This was quite frustrating because (as mentioned above) I was due to land at the same time as my cousin in Cape Town; but would now only be taking off as she landed. Frustrating, but not the end of the world. Next thing I receive another SMS saying the flight was further delayed and would now only be taking off at 23:30! That's a 4 hour delay meaning my cousin would need to travel on as it wouldn't be fair to expect her to sit and wait for 4 hours while she could be with family as we were only in Cape Town for a weekend. I then get another SMS saying the flight is delayed and a different time is provided. I cannot recall this time although it was earlier than 21:30, but at this stage I'm so frustrated I plan on just heading to the airport to find out what's going on as it seems nothing is really clear.

When I get to the airport I wait in the queue and receive my boarding pass and try to ask what the issue is and why everything is delayed. I explain that I'm meant to be travelling in convoy with my cousin and that we only have the weekend in Cape Town so these delays are somewhat frustrating. I am told that the "we were down" (whatever that means?) and that there's nothing to be done. I then go meet my cousin who is busy trying to check in, only to discover that they've now also got 2 different times on my boarding pass (19:30 - the original time & 21:30 - the supposed new time) so now I have to go back to a line where heaps of people are queuing as there are many delays (and many complaints) to clarify what time my flight actually will be. In the end, we got to Cape Town.

Once back in Johannesburg, before leaving the country again I receive and SMS stating that Mango apologised for the delay; and says we can call them for assistance. I discovered they were willing to pay R250.00 for the inconvenience. As I was leaving the country, I decided to email them and find out whether this was applicable to overseas service users; and if so how that may work. I emailed on 10/04/2018, 19/04/2018, 30/04/2018, 02/05/2018, 03/05/2018, 04/05/2018, 05/05/2018 & 07/05/2018 and never received any response. Whilst I understand that the proffer of a voucher as a gesture of good will due to the delays is non-obligatory, it is really frustrating that they never answer their emails and on top of such terrible service. It almost seems like a tactic used to ensure that not all affected and offered recompense are able to make use of such, therefore saving the company money. It would have been preferable to be given a discount on the flight that was delayed; or even vouchers to use on board for on board refreshments.