Mango Airlines
Reviews and Complaints

On 14 July my mum, dad and special needs brother all of whom are pensioners arrived at King Shaka international airport about 45minutes before flight JE331 Durban to Cape Town.Standing in a very long que there were no attendants on the floor to to assist them. People standing behind them were sent to the front as their flight was called. When my family finally got to the check in counter the attendant said they were too late and nothing could be done for them to board. This was now 25minutes prior to flight and all this while standing in a que were not once the flight was called out on intercom for passengers to rush to the front desk for check in. As I was boarding my flight to Cape Town on British airways I rushed to find out the delay. My parents were in disarray and no one assisted them even at that time, being told that their seats were sold to stand bye. They were then asked to go and book another flight and be on standby by. Finally my mum and brother who needed assistance went on one flight and my dad on another all different times. Plus they had to pay over R6500 for their new tickets. I would like to know if this is how Mango airlines respects their Social responsibility especially towards senior citizens over 70 and a disabled special needs person. No one of their attendants showed any concern or bothered to assist my parents who saved their pension money to go on this first time trip to Cape Tow. Don't you think someone gas to be responsible for why my families tickets were sold to other people plus my family paid for those tickets as well as the new ones. I believe an investigation is warranted and a refund should be in order. Consumers/customers have rights and especially pensioners should be respected and assisted not shunned and taken advantage off. My family was on time for their flight but was pushed off the flight and asked to buy new tickets someone has to answer for this inappropriate and unprofessional behaviour.

I was very disappointed while flying with mango with my baby. The ground staff were extremely unhelpful while I was juggling my baby and all my bags. They proceeded to ignore my questions and speak to each other in a language I didn't understand.
Once boarded I was not briefed about flying with my baby (like I was with another airline). I was offered a seatbelt but then told it was actually more dangerous. All of these issues did not allay my anxiety as a new mom flying with a baby. All very disappointing.

On 12 August 2017 we took a flight from OR Tambo to Cape Town on flight JE151 at 16.20. We booked our bags in and boarded the plain. The one bag had wheels and we could pull it behind us. When we landed in Cape Town and my son had to get our bags, I saw that he wasn't pulling it, but had to carry it. I then saw that the wheels of the bag was missing. At our destination I looked carefully and saw that the wheels were broken of. I was very upset that a perfectly good bag was ruined by the staff of either Mango or the airport. What am I supposed to do now?

Hi We had 6 people in our pary checking in at CapeTown. They let 4 in for the flight and not 2. The staff at the othet desks were to busy messing around to help.

we have moved to a better carrier as you have cost us R6000 due to you very very poor and substandards staff at the check in counters.

thanks for messing up l. i will make ot a personal task to tell as many people as possible if you dont come back to me.

regards Marc

The Mango plane was disgustingly dirty! My family and I were too scared to touch anything! It looked like vomit.

As a momentum client, we use Mango Airlines often. Our April family trip was and awful experience, and we were contemplating cancelling all flights and using another airline.

Flight JE821
Reference number: PLTSWJ
JHB to George - 16 April 2017 - 11:50am

Please can someone contact me regarding an apology and refund.

To whom it may concern

My flight JE 161 from OR Thambo to Cape Town was re scheduled from originally 19:00 to 20:10. We board at 19:40 as per ticket but had to wait in the tunnel towards the airplane for 15-20min. When a staff member pass by I asked her why the delay and she reply rudely "we awaiting crew" and walked away ( not even a name tag on her just a mango jacket). We were then allowed to enter the plane and we had to sit until 20:38 when we took off. This is another 30min later than the new scheduled time.

As a regular traveler on safair more than once a month, this has never happened to me, and when I'm asking questions the staff members assist me politely.

Im also leaving my car at the airport and this cost R125 for every 24h and then you pay per hour extra thereafter. So now I am responsible to pay extra due to your change of schedule and not having crew on time! This is not acceptable, I will launch a complain on hello peter and let everybody as far as possible know of this bad service and rude staff.

Will keep to safair and never flew with Mango again.

Regards

Jaco Coetzee
Mastec Construction
[protected]

Good day

I need a refund on my flight ticket PVFRCV.

I phoned customer care line to explain my situation to Siya Mbamane and she referred me to you. I used the Android mobile app and saw the quotation for 1adult and 2 children from Bloemfontein to Cape Town was R1, 599.17, see attached. The first screenshot is the selection (1 adult + 2 children) and the second screenshot the amount quoted (R1, 599.17 not indicated its per person).

After getting the acceptable quotation for the return flight I then booked the ticket for 1 adult from Cape Town to Bloemfontein, PVFRCV, but when I tried to book the ticket back including the children the amount changed to R4, 797.51.

This is not acceptable as this is misleading customers on actual rates and therefore I need my refund today please. I will be forced to expose Mango on social media if you do not refund me before 12pm today or give me the 3 tickets from Bloemfontein to Cape Town at the initial rate as indicated on the app at a total of R1, 599.17 as quoted, see attached screenshot.

Kind regards
Dolf
[protected]

I was given the complete mess around by the call centre for more than 3 hours. I request that my calls get listened to.

I was told wrong information saying that I can book by clicking eft and then still go and pay at checkers. and then about 7 calls later of holding on and agents not been able to log in, I was basically told that I just can not be helped to get a flight...I am so so so angry right now you guys have no idea

I would like to start off with the fact that I don't complain much and hate complaining as I take to much people complain about crap. I realize that this complaint will most probably not even reach the right people as I see that Mango Airlines treating their customers as only a number. Last night I had to take a flight with your company as my usual preferred airline was offline, now it's not a matter of preferring the other airline but i find them to be more cost effective as well as much more friendly and professional. Last night once again proved this to me.

Last night our flight was delayed due to weather circumstances in the morning which did not bother me at all as no one can manage the weather, however one can manage staff to try and make the best of a situation. The problem started at the way we were asked to move from one boarding gate to the other. No ladies and gentleman just people move to gate gate C10 that is where you will board. Then when arriving at gate C10 from C12 the ground staff just kept on chatting and joking with one another, then suddenly a white female shouted take out your boarding pass and ID as she wants to check this, after she started her checks in the line the gate opened and we started to proceed to board the plane having our boarding passes checked again and scanned. Four people in wheelchairs were taken on board first as expected. However before being able to board the plane we once again were stopped to now stand in to rows for passengers to board at back and some to the front, but this were shouted at us. One passenger got screamed at for taking the wrong row, but however this was never explained in a proper manner and I understand as a human being people were tired and wired at this stage for the long wait etc so mistakes can be made. But like I see it we were only seen as dogs in there eyes.

Once we finally got on board the plane the plane staff were friendly and professional and treated us as it should have been done from the beginning even apologizing for the delay etc.

Now in my opinion being the sister company of the National carrier your company is suppose to be a example of excellence and professionalism, but I can unfortunately not see that. However I wish your company all the best in the future but understand that you are losing customers left right and center.

Kind regards

Claude
Booking reference PTXNMH
Flight JE267 (19:40)
Cell: [protected]

Afternoon,
On flight JE322 that departed 6 July 2017 at 06:00 to Durban King Shaka, I had to pay in R500.00 for my sons Polocrosse Sports Bag for his saddle. He took part in an Tournament in Richmond. I was advised by many public members that Mango supports very much sport travellers. I weighed in our luggage and got our tickets. I kept the saddle bag separate and his polocrosse racquet shoulder bag. We had to hand it in by the "heavy duty" section, when I got there, they showed me back to the ticket section to get a sticker for the bags.

Upon arriving at the same lady that helped us, she said we are over weight and had to pay in R500.00. I had no choice since we would have missed our flight if I had to stand and argue with her. I paid the amount. Upon returning back from the Durban to Cape Town, we did not have to pay any amount in?

How is this then? I'm really disappointed about this, all the WP Polocrosse players flew that morning and I was the only one that had to pay in?

Sent from my Samsung Galaxy smartphone.

— Original message —
From: sendmetovenus0
Date: 2017/07/05 10:23 (GMT+02:00)
To: [protected]@flymango.com
Subject: Fwd:

Sent from my Samsung Galaxy smartphone.

— Original message —
From: sendmetovenus0
Date: 2017/07/03 03:57 (GMT+02:00)
To: [protected]@flymango.com
Subject: Fwd:

Sent from my Samsung Galaxy smartphone.

— Original message —
From: sendmetovenus0
Date: 2017/07/01 23:08 (GMT+02:00)
To: [protected]@flymango.com
Subject:

My husband flew from cape town on the 11hoo flight to Durban today.
His expensive fishing rod that I bought for him was stolen by individuals that make up Mango Airlines!   And You are responsible! 

I WANT IT BACK!

So cut the crap of telling me to contact my insurance... I have none!
Maybe you have not noticed that it is flaunted all over the internet how much stealing goes on within your midst,
and you have done nothing about it!
Give me this fishing rod back get it from the thieves you harbour! 
It was a gift to my husband  he went to the transkei to fish and you have spoilt it for him  he is sitting there right now without a fishing rod!

I demand a reply! 
... and please! DONOT use your roneo form with  mistakes on it as a reply!
 A customer another victim had mentioned this type of response iro theft coming from Mango

My name is Amanda and my tel nr is [protected]

Thanks for spoiling somebodies holiday!
You better find that rod!

Sent from my Samsung Galaxy smartphone.

On Friday 30th of June 2017 I flew with Mango from CPT to Joburg to catch a connecting flight from Joburg to Amsterdam with KLM. My initial flight with Mango was going to depart at 19.30 but we ended having a delay of 51 minutes due to operational issues and two drunk passengers on the flight . Which resulted in me missing my flight to Amsterdam as I only arrived at 22.30 in Joburg and my flight to Amsterdam is 23.15. As a female and traveling alone I had no other choice then to stay at the airport as there were no other flights from Mango going back to CPT at that point of time. So the following day on 1 st of July I went to Mango at 6.00 in the morning and laid my case. The guy at the guest service and his supervisor ( I forgot to take their names) were stonecold by stating that they will not refund as a delay is a unforeseen circumstance. I said to them the only thing I want is to fly back to CPT as I have no one in Joburg. They were not even bending to meet me halfway and were strict by saying NO. So I had to BUY another ticket to CPT. Because of ththe mess up of Mango I missed my flight to Amsterdam and had to pay for a extra ticket to go back to CPT

After disembarking from flight 372 on 17th April and having waited a good part of an hour for luggage to be collected, my shock was seeing my bag damaged.I immediately called security before touching it and together we went to the complaint desk and was promptly assisted.I received a reference slip no.14607.My bag was cut open and my TomTom removed from that corner strangely. To my dismay the lock and cable ties were removed and two flash drive s removed from a hidden compartment.How the perpetrators knew where to look exactly only the airline can answer. A case was opened immediately.Case number33/4/2017 detective Hlope-[protected].I proceeded to get written quotes for the bag and navigator which amounted to R4700.To date Mango Airlines Customer services have not as yet contacted me

I needed to urgently change my flight date so I call Mango... The lady told me it's about R370 and plus additional costs... She then tells me the prices... When I check online I see that the prices given is exactly the same as booking a new flight...

I then sent a message in fb enquiring about this... I just got fobbed off and never received a reply...

I posted this on twitter...

Still haven't received a reply...

I hate receiving this terrible service...

I now booked a flight with SAA for a price way cheaper than what Mango quoted me for a date "change".

I booked a ticket via their website (Mango) for our marketing executive's connecting flight back to PLZ from JNB.

Her Emirates flight from Dubai is now coming in later, so have to cancel ticket as there is not later flight utilising Mango on that day, namely 23 July 2017.

I have emailed them twice, yesterday 28 June and today 29 June 2017, asking for help and a refund. No one has yet replied.

This seat will be resold, there is no doubt about that, since it is only for 23 July 2017, which is still 3 weeks away.

Let me start of by saying that this was not the first time I had a "poor" experience with Mango... And after my latest experience with them, it will definitely be the last for myself and my family and friends.

On 17 July 2017, I was on a flight from OR Tambo to King Shaka with my elderly mum. We were checked in online and was unable to print out boarding passes from the self-help kiosk (for whatever reason) which delayed our boarding time. With more than 40 minutes still left for take-off, the lady "assisting" at the desk was refusing to issue our boarding passes, saying that we are too late (keep in mind that we were already checked in). There was no sense of care or the lady being accommodative whatsoever. That was totally ridiculous! Especially given that 90% of the time Mango is delayed with their departure times in any case!

Dear sir, Madam
Last Saturday, 17 June 2017, We were on flight JE265. Being a frequent flyer, for the first time"every" we had a horrible scary landing at King Shaka. Upon departure, I noticed the pilot having a good laugh with the flight attendants, as we were hearing them discuss the " near crash landing"

My wife is totally traumatized, to get into a plane again.
I urge the investigation panel to kindly check the tachometer or whatever methods you have to prove me otherwise.

This is unacceptable and uncalled for.
We need feedback urgently.

Regards
Mr Chetty. I'd no. [protected].
[protected]
Email. [protected]@telkomsa.net

I am a frequent traveller due to my work I never had any complaints about your friendly staff.
Unfortenally I was travelling from Kingshaka to OR Thambo on 15/06/2017 and because I work in DRC I pack a lot of nice things like biltong and sweets and extra ciggarettes when landed on OR Thambo I noticed my suitcase wasn't closed properly after inspection I saw that one of my carton ciggarettes was opened and 5 packets removed after further inspection I found a packet of droewors missing as well.when I spoke to the lady at your baggage claim dept she weighed my bag and said the weight is nearly the same as on my ticket .but how much difference would 5 packets of ciggarettes and a packet of driedwors make she then said sorry but she cant help me

I was very disappointed this evening when I tried to do my online check-in, the online server notified me that 'there was no such guest with this booking'. I phoned the customer service and spoke with one of your employees who was exceptionally helpful and said that apparently when I made my sid payment your server was faulty and had cancelled some of the flights including mine. I found that issue very unsettling because I was not informed or notified in NO way that my flight was just 'cancelled' because you did not get my payment due to your system being down.

I really do hope everything gets sorted tomorrow before I have to fly, otherwise I won't be supporting Mango in the near future.

our booking reference nr: PQTHLJ

Our flight nr: Flight JE638

disappointed is a understatement

we went to King Skaka yesterday to fly back to Lanseria. Our flight was scheduled to leave at 15H45. We were at the south coast and it took us longer to get there cause we had my mother of 75 in the car that got sick and my husband got food poisoning the day before. we got to the check in counter at 15h15 and was told we were to late to board the plane. were were sent to the mango office to see if they could help us but they just refused... and what upset me more off is that flight JE638 only left the runway at 16h00! You guys have no compassion what so ever... you could have made a plan... sees as the flight left 15min later than it should have anyway... we were forced to rent a car at the airport that cost us over R6000 to get home at 01h00 this morning. I had to ask a friend to fetch my toddler at school (that was with his dad this weekend) that would not have been necessary to ask if we were just helped when we asked for help... we are verydisappointed and will never use mango airlines again I work for a luxury brand and this is not how we treat our clients