Menu
For Business Write a review File a complaint
MAPFRE Insular

MAPFRE Insular review: Home insurance claim

J
Author of the review
3:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Re my recent Claim (Exp.Ref.: V05154871)

I have recently logged the above claim and after struggling to have my claim assessed, with the help of my key holder in Spain, I received the following response from your claims team via email:

Buenas tardes, informarle que le enviamos una carta

rehusando el siniestro.

ya que se trata de una rotura en la estructura de la piscina

That is very disappointing to have been advised of this decision. I have been with Mapfre since 2016 and paid my premiums every year. This is the first time I have made a claim and this is the result, very disappointing!

Can you please forward a copy of this letter and the pictures you took, which led to this decision? I have tried to respond to the email address (mapfre.[protected]@mapfre.com), but the email bounced back and doesn’t seem to be monitored. This is very frustrating as I have no access to my post office in Spain as I live in the UK.

Can you also update my address in the UK, being:

2 Strom Olsen Close,

Runwell,

Wickford,

Essex,

SS11 7GF,

UNITED KINGDOM

My email address is [protected]@gmail.com and tel no [protected]

Johannes Van Staden

Claimed loss: Unknown in excess of €500 after a recent quote I have received.

Desired outcome: Re-assess my claim and if this is your final decision provide where this is stated in my policy schedule. Send a copy of the letter that was posted with photographs etc. I would like a more positive outcome, i.e. you settling the claim.

Confidential Information Hidden: This section contains confidential information visible to verified MAPFRE Insular representatives only. If you are affiliated with MAPFRE Insular, please claim your business to access these details.

0 comments
Add a comment
  1. MAPFRE Insular Contacts

  2. MAPFRE Insular phone numbers
    +63 28 764 400
    +63 28 764 400
    Click up if you have successfully reached MAPFRE Insular by calling +63 28 764 400 phone number 0 0 users reported that they have successfully reached MAPFRE Insular by calling +63 28 764 400 phone number Click down if you have unsuccessfully reached MAPFRE Insular by calling +63 28 764 400 phone number 0 0 users reported that they have UNsuccessfully reached MAPFRE Insular by calling +63 28 764 400 phone number
    Customer Service
    +63 28 764 444
    +63 28 764 444
    Click up if you have successfully reached MAPFRE Insular by calling +63 28 764 444 phone number 0 0 users reported that they have successfully reached MAPFRE Insular by calling +63 28 764 444 phone number Click down if you have unsuccessfully reached MAPFRE Insular by calling +63 28 764 444 phone number 0 0 users reported that they have UNsuccessfully reached MAPFRE Insular by calling +63 28 764 444 phone number
    Head Office
    +63 24 594 727
    +63 24 594 727
    Click up if you have successfully reached MAPFRE Insular by calling +63 24 594 727 phone number 0 0 users reported that they have successfully reached MAPFRE Insular by calling +63 24 594 727 phone number Click down if you have unsuccessfully reached MAPFRE Insular by calling +63 24 594 727 phone number 0 0 users reported that they have UNsuccessfully reached MAPFRE Insular by calling +63 24 594 727 phone number
    Road, Home And Travel Assistance
    More phone numbers
  3. MAPFRE Insular address
    Acacia Ave., Madrigal Business Park Ayala Alabang, Muntinlupa, 1770, Philippines
  4. MAPFRE Insular social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024