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Marcus by Goldman Sachs®

Marcus by Goldman Sachs® review: Banking

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I sold my home and put the money in a CD. When the Marcus CD matured I transferred it to a Marcus online savings on 4/2/24. I was able to transfer 25% and another 25% to a real bank to access my money, They needed to verify with my bank which they couldn't get a hold of, even though every time I have called Jenius Bank I never waited more than a few minutes. Finally on 3rd day they finally did after over 30 minutes. We verified on three way call with Jenius and all was OK until all that was accomplished was deleted and had to be reentered, I was told. I tried to get corrected for about 6 weeks and was sold was corrected 5/30/24. I had decided to try another bank (Barclays). Verified test deposits and transferred a small amount that went through. Then tried some more. Then all the withdrawals were reversed and Barclays was told the account had fraud and Jenius bank was told same thing withdrawals to them were reversed, and Marcus told them I was Fraud victim, and now their are gonna close my Jenius bank account. If I log in to Marcus the is no open account I can see

Claimed loss: my money and interest earned

Desired outcome: restore money to account and external accounts already verified

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Marcus by Goldman Sachs® is ranked 2 among 10 companies in the Personal Finance Apps category