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While on vacation in Nuevo Vallarta my wife and I were approached by a sales rep from the Mayan Palace to take a one hour timeshare presentation. We were told that we would recieve free gifts like cartons of cigarettes, alcohol, etc., for attending this one hour presentation. We were also told that we would be picked up and returned to our restort by taxi. To make a long story short, after one hour we told the sales rep that we did not want to buy a timeshare. The one hour presentation only took four hours, we were brow beaten by no fewer than seven sales reps, we did not recieve a single gift and to top it all off we were left stranded and had to find our own way back to our resort. We have been back to Mexico several times since and have avoided the Mayan Palace timeshare sales pitches like the plague. In closing, I would not accept a timeshare offer from the Mayan Palace if they offered it to me for free for the simple fact that I would not want to waste another four hours of my precious vacation and I can not afford what the Mayan Palace offers for free.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Edwf87,
Thanks to one of our happy Members, we were pointed towards what appears to be a very uncharacteristic and misleading portrayal of our company and the terms and conditions associated with accepting an invitation to one our sales presentations. Although the information is clear in the signed documents, we continue to work towards an even clearer communication.
As outlandish as this post appears, we are grateful for the opportunity to address these claims and invite you to continue this dialogue by emailing us at customerservice@grupomayan.com so that we can work on improving the sales process.
We are always striving to ensure good customer relations.
We truly appreciate your time.
Sincerely,
Karen Rose
Customer Support Representative.
i dont believe thisresponse from Vida, I had a very similar experience from the complaint they are answering and i own a share through Vida. i was even threatened that i would lose benefits if i didnt "upgrade" by buying more. on top of that, recently when i tried to exchange through my exchange company Vida changed the value of my units to the point of me not having enough credits to stay at resorts where i have stayed for years, all without my knowledge or agreement. Bottom line is even if you buy with them they will change the terms without your agreement or knowledge.
To be honest, I owned a Mayan Palace Share since 2001 and have truly enjoyed using it every year, so much so that I chose to go to the presentation and upgraded to Grand Mayan last year. Yes the presentations are a bit hard sell, but just keep getting up to go--the deal will get better and better. But the resorts are beautiful and I have hardly ever had a complaint (Once about noise from a unit above that was being worked on, they tried to move us but failing that, they simply stopped the work--now that was impressive)...andI am a New Yorker...we expect the best and demand service!
When I made my initial presentation appointment in 2001 I told them there was no way I would be buying (I was staying at the resort but was NOT obligated to go to the presentation--I chose to) I checked in on Friday and My Presentation was onTuesday, I was so happy with the resort and the service that I was slightly more open to it on Tuesday Morning, I stopped by the front desk and was horrified to find out that my Hometown New York had been attacked by terrorists (Yea Sept 11, 2001) I did not go tot he presentation, I went back to my room and sat watching the TV in shock. THe sales office never even called my room to ask where I was (I assume they knew the world had changed) Any way, the resort came to our emotional support in every way. Updates on airports, immediate notification our reservations would be extended until we could fly out (NO CHARGE for any extra nights/50% off on meals) On Thursday I went to the presentation, said no a few ties, until the price hit anumber that was very enticing. SoI bout it. Really decent people, and I have never regretted buying it, They even comped me a week for my charity to auction off.
Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they don’t let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being signed there is no cancellation period. This is a good article on how to get out of a Mayan Palace Timeshare Scam:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
Unfortunately you got hooked into a timeshare presentation; Mayan Palace timeshare resorts are known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/