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Mbcontact.com

Mbcontact.com review: Fraud & scam 68

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Author of the review
4:37 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Ordered 8.1 update for Adobe Acrobat Reader from Adobe website which proved incompatible with my operating system. Cost $66.74. Adobe has no record of my purchase. Order confirmation received from mbcontact.com, not Adobe.

Seems that Adobe website has been compromised by mbcontact.com. Incompatible software caused dysfunction of my PC. 30 June 2008.

68 comments
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Sandra
Tahlequah, US
May 11, 2009 12:32 pm EDT

Mbcontact not only spoof you and scoop you from trusted sites on the internet, but installed a spyware device to steal your identity as well. They claim they are a billing company only for many companies all over the world. Can you imagine the amount of rip offs they are doing daily? I have started a telephoning campaign to their [protected] number, can you please do the same until your money is refunded and your identity is restored.

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jgodby46
Scott Depot, US
May 15, 2009 1:33 pm EDT

I bought a service involving movie downloads, but when I received an email, verifying the order, from mbcontact.com--someone I'd never heard of--I tried to cancel the order. However, I got no response, and the charge has showed up on my credit card statement. I am going to ask the CC company to disallow the charge and see if that will smoke them out. BTW, their web address doesn't work. I haven't tried their phone number; didn't know there was one.

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James
Anacortes, US
May 16, 2009 11:38 pm EDT

I just got scammed by MBCONTACT.COM. I just bought my first iPod and went online to download itunes and did a Google search on the phrase "itunes download" and clicked on a link that took me to a web page that gave every indication of being an Apple site. As I know now it wasn't. When I told my son about buying iTunes he immediately became suspicious and did a search on MBCONTACT.COM and of course as you all know there are plenty of complaints about them on the net. I immediately called my credit card company and reported it as a fraudulent transaction and canceled that card.

I practicly begged my credit card company to cut MBCONTACT.COM off at the wallet and not allow them VISA transactions but I'm not sure I got anywhere. I can't understand now these criminals are able to continue doing this when there are so many victims complaining about them.

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Anirak
Burnie, AU
May 20, 2009 3:17 am EDT

Beware it is still out there getting people like us. Tried to get itunes for my daughters ipod and was caught out with this and it cost us around 54 US dollars. Anyone have any suggestion about what to do next, is there anyone we can complain to?

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James
Anacortes, US
May 20, 2009 12:38 pm EDT

SCAM! Stay away! Call up every credit card company you do business with and demand that they ban this criminal company. Otherwise this list is going to get a lot longer!

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johnbafen
Larder Lake, CA
Jul 28, 2009 4:21 pm EDT

On i tunes web site to down load i-tunes as I just purchased a new ùi pod touch. Never used ùi tunes prior. Wsa prompted to buy my VIP membership. Thought I needed to, was upset and started completing teh form. I was not able to finalise the completion as a royal bank symbol came up prompting me for a pass word ùI never set up. I closed teh window and never completed teh form. In talking with friends they state dtaht I didnt need to buy a membership so I down loaded and continued on. within teh week I has a 59.86 $ chrage. Now I dont knwo what to do...
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ferd1024
alvin, US
Jun 06, 2016 4:43 am EDT

I too got scammed by mbcontact for 58.84... ordered panda antivirus software through i thought was a legit site... order number and 3 year subscription... took my credit card number and then screen locked up and i lost my internet connection. be careful

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Dave
Jun 06, 2016 4:43 am EDT

Same thing happened to me...

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DAYANAND
Jun 06, 2016 4:43 am EDT

MB CONTACT IS VERY VERY GOOD COMPANY . I HAVE RECEIVED MANY SOFTWARES FROM THAT COMPANY . I LIKE THAT COMPANY

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Bruce
Jun 06, 2016 4:43 am EDT

Dayanand, you must be part of the scam. mbcontact.com is obviously a criminal operation.

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josh
Falls Church, US
Jun 06, 2016 4:43 am EDT

I responded to email at once it asked for credit card number and it said the membership fee is $3.99/year and for 3 years $ 12 . dollers after giving visa card information i got a recipt for$ 58.81 at once i called lexus visa pursit and inform thm that this transcection is a scam. and i send reply from from the same recipt to cancel my transection. so far i did not get any positive response. i made dispute with visa not positive response i called MB CONTACT and left numerous messages no response.now I am wondering who is monitoring this kind of criminal activities.

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Meggieboots1
Bracebridge, CA
Jun 06, 2016 4:43 am EDT

How do you deal with them? Is there anyway to get your money back? I too fell for an antivirus program. They must be stopped. I even called their number and they agreed to a refund, but I haven't seen it yet.

Jean
hoggej@sympatico.ca

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stephen hanson
Tucson, US
Jun 06, 2016 4:43 am EDT

I object to these free downloads that after they run on your computer and find many problems then they tell you that for $29.95 or above they will garantee a fix if you sign up for their unlock number and pay their price! I guess the thing to do is start off with the Better Business Bureau and forget about contacting the software people prior.

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Heather Spragg
San Angelo, US
Jun 06, 2016 4:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My daughter got an ipod for Christmas. Christmas night I went under google to look for itunes. I went to the 1st web address b/c that is usaully the main one. I paid 50.00 for a 3year vip membership to download free music. They emailed me and gave me a username and password. I then went to a membership page. I typed in the user id and password and was told it was stopped for security reasons. After attempting for several days and also speaking with the "real" itunes, I called mbcontact to find out the name of the business that my charge was made to. They would never answer the guestion but told me that I would get an email in 15 minutes with what I needed to know. I got no email and called them the next day. I was caller number 35 and when I got to number 1, I was put on voice mail. I left them A not so nice message. They were suppose to call back in 24hours. They did not. I called them back. They said they were going to send me an email. I told them that they told me that yesterday. They assured me I would get one this time. I asked them again for the name of the company and a phone number and they said there was no phone number. I hung up and called the local FBI office. Mbcontact is supposed to be a billing company. I guess they are not. My bank told me that they were located in the Netherlands. Oh, by the way, I could never fingd their web site again.

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Mark
GB
Jun 06, 2016 4:43 am EDT

Hi

I too was the victim of an MBContact scam in December. I agreed to download I-Tunes for my daughter in anticipation of her I-Pod for Christmas. We clicked on the site at the top of Google for I-Tunes, followed through the form and it came up with the option of a 3-year membership with unlimited free downloads for £33.62 GBP.

I stupidly gave my debit card details and it came up as confirmed. It was when it did not link in properly with I-Tunes and Apple my fears that I had been conned became realised. I contacted I-Tunes direct who told me that they do not do 3-year or any other such deals. They only provide downloads per tune requested. They told me I had been the victim of a fraud and they said they would notify Apple. I immediately cancelled my debit card. However, it was too late to stop the payment. I will never do online debit card transactions again after this. I have learned a bitter lesson.

A friend showed me that what distinguished the site on Google we had clicked on was that there was a capital A in the Apple bit when others had it in lower case. This is something we had not checked. When a site is high up on Google, it is easy for anyone to be caught. With all these complaints about MbcONTACT, why have Google not shut down this site?

I likewise have tried contacting MbContact to try and get my money back for a service they did not provide, and you can guess: they have not responded to my request. Where are these guys based? What jurisdiction do they come under?

Mark
UK

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Linda
US
Jun 06, 2016 4:43 am EDT

When I googled itunes.com this site came up. I paid them for a three year contract with itunes and I didn't get anything in return. When I contacted itunes for customer support, they told me this was a fradulent company. You don't know you're dealing with MBContact until after you pay your money. You think you are dealing with itunes.

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nodsnave
Jun 06, 2016 4:43 am EDT

wow. saw a $35 charge on my credit card. called the phone number. pushed 1 for billing support. "can't leave a message - it's full" (i'll bet). other numbers say, "see website." later i called again and this time got a guy in india claiming to work for snapstorm holdings, which handles billing for mbcontact.com i asked for his boss and he wouldn't let me. he alleged that he refunded my money and after several demands for same, gave me a "confirmation code." i suspect strongly that the ripoff won't come.

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hew11
ZA
Jun 06, 2016 4:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The workmanship and quality of work is appauling and as for their customer service it is atrocious.

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LAcelle
Jun 06, 2016 4:43 am EDT

But software Nero8 did not get serial number for register impossible to download software I buy. Was that safe to buy with my credit card

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Arthur J Fricker
Jun 06, 2016 4:43 am EDT

20th October 2008

Hi

This one came to me from MBCONTACT.com and can be added to this scam mob they are even trying to give me updates for Microsoft XL
I am $Australian 75.00 out of pocket

The emails I received from this scam mob

About time some one did some thing to stop them

Spybot Protection 2009
Protect your PC from Spyware and Spybots
Download Spybot 2009
Here's how you can Download Spybot Protection 2009:
1. Go to: Download Page
2. Download Spybot Protection 2009
3. Receive access immediately
Protect your computer from spyware attacks, Trojans, and other forms of privacy invasion.
Thank you for choosing us, the worldwide leader in computer protection software.
For More Information Visit our Website
Thank You,
David Matthews
Spybot Protection 2009

If you want to stop receiving mail, please go to:
http://online-new--daily.com/
or you may contact us at the following address:
Plaza Neptuno, local #7
Via ricardo J Alfaro, Tumba Muerto
Panama Ciudad
Republica de Panama

Dear Customer,

Thank you for contacting our support team.

Spybot - Search & Destroy can detect and remove a multitude of adware files and modules from your computer.
Spybot also can clean program and Web-usage tracks from your system, which is especially useful if you share your computer.

The Spybot is available for direct download via the link below:
http://members-site.net/software/spybot.exe
If the page fails to load please copy and paste the link in your browser Address Bar.

Click here to enter the member's area to download Spybot:
http://members-site.net/softwaredownload/index.htm
If the page fails to load please copy and paste the link in your browser Address Bar.

Please do not hesitate to contact us if we can be of any further assistance.

To ensure prompt service, please include all correspondence when responding.

Best Regards,

David Jones
Customer Support Specialist

From:
"Software @ TechnicalContact.com" Add sender to Contacts
To:
arthurfricker35@yahoo.co.uk

Dear Customer,

Thank you for contacting our support team.

Spybot - Search & Destroy can detect and remove a multitude of adware files and modules from your computer.
Spybot also can clean program and Web-usage tracks from your system, which is especially useful if you share your computer.

The Spybot is available for direct download via the link below:
http://members-site.net/software/spybot.exe
If the page fails to load please copy and paste the link in your browser Address Bar.

Click here to enter the member's area to download Spybot:
http://members-site.net/softwaredownload/index.htm
If the page fails to load please copy and paste the link in your browser Address Bar.

Please do not hesitate to contact us if we can be of any further assistance.

To ensure prompt service, please include all correspondence when responding.

Best Regards,

David Jones
Customer Support Specialist

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chellesky
Jun 06, 2016 4:43 am EDT

They are going around leeching off well known products and making it out that they have built something special
into this progam that lets you do lots more etc
I was meant to be buying a 3 year vip membership for my £26
This is the site it was attached to
http://flashplayer.10-downloadcenter.com

this is their fraud support services

For billing & technical support contact us by:
Email: software@supporthelp.net
Toll free: [protected]

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missywho44
Scottsville, US
Jun 06, 2016 4:43 am EDT

The other day my pc was seriously acting up, and I was online looking for computer virus protection, and let me say I have learned my lesson once and for all! I ordered, or thought I was ordering the software. The money was taken out of my account and guess what no software!
I have tried to contact them via the number on my invoice that was sent to my email address, The first attempt I did get and india speaking person and they put me on hold and or hung up. Since then I have called every hour of the day, and I wait and wait on the phone, by the time my turn comes they either disconnect me or the mail box is full. Today I called and I think I did get to leave a message. I don't know who regulates internet businesses? But this is happening way too often.
The government wants us to spend what little money we do have and put it back into the economy and things like this happen.
I also found the number for the ligament AVG business and called them and told them about this company that is posing as them and taking the American peoples hard earned money. He stated that he would report it.
This has happened to me one other time but I did manage to get my money back! I will be contacting the FTC and whomever else I can find to complain. They took almost forty dollars of money that I really need.
Anyone that has had the same or similar experiences I urge you to complain and contact AVG until you are satisfied with your results.

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Jude
Jun 06, 2016 4:43 am EDT

On 5th October 2008 I went onto what I thought was the official Nero site (Nero.UK-SOFTWARE.com) to download CD & DVD Burning software. When it came to the point of making my payment (of £33.68) I was redirected to a site which now turns out to be MBCONTACT.COM. I paid by Visa & printed off my receipt that had an email address on it i.e. software@suporthelp.net. I did not receive the email, as promised, with downloading instructions. In the past 24 hours I have twice emailed the address on the receipt and twice received replies giving instructions on downloading the software both with diferent wesite addresses and both of which are phoney addresses. I have contacted the original Nero.UK-SOFTWARE help desk who say they have no record of me. Clearly I have been the subject of a scam. My bank say they can't do anything and can't stop payment but advised me to contact Trading Standards which I have done and will pursue the matter.

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Robert Clark
Jun 06, 2016 4:43 am EDT

Today is 8 November 2008 I to have fallen to this scam. It is available at CNet Download.com. Tried ringing their customer services team very unhelpful. DO NOT DOWNLOAD OR CLICK ON THIS LINK!

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Lawrence Milask
Jun 06, 2016 4:43 am EDT

I received an email to upgrade my Spybot program to 2009 version. I paid $35.00 for it using my bank card, and on October 27 my account was charged $35.01 and $1.05 (for foreign exchange). My program remained the 2008 version after installation. The Mbcontact website would not come up on my browser. I called the given number [protected]) and talked to a Customer Service representative who had my information and told me that the company was in India. He told me it would be a one-time charge (we'll see), and referred me to the Tech Support Email for why their website does not come up (I'm not wasting my time on that). I don't know if this is fraud or just plain incompetence, but do not buy anything from them.

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lavinia
Jun 06, 2016 4:43 am EDT

whilst attempting to download free AVG software, we must have clicked on similar sounding site, ended up being billed by MBCONTACT.COM. However, my credit card company refunded me (and we didn't report it 'til 6 weeks after the con).
I have suggested to someone at AVG, but don't know if they will listen, why don't they put on their free download site, a warning, if you are looking for our free downloads, only click on site called "xyz" and beware of similar sounding sites that suggest you up-grade or add other products

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Johanna White
Ballina, AU
Jun 06, 2016 4:43 am EDT

I received my master card statement and noticed that $35.01US had been taken out. I looked up the name mbcontact and noticed that this company has a history of taking money from peoples bank accounts, usually promising that they will provide a computer spybot type of service which they never do. I did'nt request this service and will contact my bank to see what is going on. J White Ballina Australia

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Bunter
Jun 06, 2016 4:43 am EDT

I thought I was buying a three year subsciption to AVG antivirus and other internet safe guard programmes but my downloads never worked.
MBCONTACT.COM was touted as the biller for my bank account Statements

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