It does no good to call customer service when they screw up by sending wrong medication, overcharge your account, be rude over phone. Let say the *** with going through hoops to get correct information I say lets start a class action suit against Medco. If you have been wronged by MEDCO and are interested in starting a law suit please contact me by e-mail. [protected]@hotmail.com ! Any if anyone out there has the names of the investors please send the. Also for Medco Prescription Corporation go to www.medco.com search through the corporation for different departments and bombard them with your complaints...I Did.
I would certainly love to stick it to MEDCO. They have it coming to them. I have never seen or spoken to a bigger bunch of idiots located in the same location at one time. I am waiting for open season to drop these guys and kick them to the curb. If they can't get my order right by a straight forward mail order process, then I feel that I can no longer rely on them to fill my Rx correctly. I have dealt with other mail order companies in the past due to my provider's health plan but these guys are the worst. Yesterday, I wrote a hot little letter to their complaint dept at: PO Box 6530; Cincinnati, Ohio 45201. The supervisor I spoke with would not give me their phone number to follow on my complaint. All that tells me is that they must have numerous complaints. Doesn't suprize me.
if you do get a law firm to go for a class action suit let me know...Mother is without heart meds due to medco profit saving...drugs are overdue for about a week and she is still without and no help from anyone, not even Chrysler...no one wants to get off their rears to do what the company says they do...speaking to the phone people is like talking to a frog...blow you right off and even hang up...so much for recording your calls...
First of all, I think it is very unethical to have to make patients get the medicine their doctor prescribes to have to get medications approved each year. As if that isn't bad enough, they are making me get things approved every 6 months. Medco denies it, but I talked to my doctor's office and they have it on record where Medco is asking me, the doctor, and my pharmacy to jump through hoops every 6 months! They are hoping people just give up and go without their medications. I am going to complain to my husband's employer, the better business bureau, and to my Pre-paid legal policy. I will complain to my legislators and for sure I'll love to see a class action suit. Yes, I'm tired of going without my medications due to this red-tape used to put money in the pockets of the Medco Execs while me, my pharmacy, and my doctor lose time and money on these excessive controls.
I was given the ULTIMATE run around when I called Medco to let them know that they made a mistake and sent me 60 pills instead of 90 which my prescription was written for (that is why we use Medco). They had charged for 90 pills PLUS CHANGED a DOCTORS PRESCRIPTION! Very bad news. After talking with a dozen people and spending countless hours on the phone, , my next prescription refill was promised to be corrected and my missing 30 pills would be replaced. Well, my refill came and IT WAS FOR 60 pills AGAIN not the 90 that THE SCRIPT WAS WRITTEN for, PLUS NO replacement pills and NO REFUND! I called a dozen times again and was given the same run around...Later I was told that they were unable to do ANYTHING about they're mistake and they were sorry! BUT, the kept my MONEY and MY pills AND they CHANGED a Doctors script! I told the manager that he had lied to me, and he didn't have anything to add to that remark.
All I can say is Medco Company together with the health insurance companies like United Health Care should be fine by the government. The coverage they offer is very poor. I do realize the coverage has to do a lot what an employer offers but it seems that every year in January when its time to refill my prescriptions my copay gets higher and higher.
I work for the second biggest airline in the USA, it's a shame they provides the worst coverage ever for their employees . For example, Nuvigil last year for a 90 day supply my co pay was $117.50 and was pretty much force to use Medco otherwise United Health would NOT cover it. Now in January 2012 my co pay is $279.50! for the same quantity. Oh but now I can buy it from a retail pharmacy for $300.00. This company along with United Health should be sued. Medco usually takes over 10 days to refill a prescription and if its a new prescription I mail out to them it takes over 2 weeks to get it because they always seem to run into problems and have questions about the prescription.
you should ### to your employer if you dont like your coverage. employers choose the coverage they offer then, you should ### to the prescription manufacturer for raising the prices. next group you should ### to is yourself for picking the policy that you did.
problems that there are is with people such as mspsky that dont know a thing about insurance. they would be quite enlightened if they actually worked in the insurance business for a week or so.
In February of 2012 I had 2 stints put in my heart. I was unaware that I had to get certain medications through mail order (Medco). 3 months later I went to my pharmacy try to get my medication and I was told that there was a punitive copay for the medication because I did not get it through Medco. I signed up for the mail order Medco and asked if I could still get a supply until the order arrived. I was told no. I would still have to pay the 280 dollar punitive copay even though I had met my deductible and medication was supposed to be free.
For 3 days I kept on calling medco to see if I can get the medication because my doctor and the hospital told me that if I stop taking the medication even for 1 day I could die. Medco told me i had to pay the copay because i didn't order it from us immediately and that it was the condition of the contract that my employer had a great upon.
I called my employer and told them what was going on and the next day I picked up my medication.
About two weeks ago my Doctor asked me if I missed any of my medications. he asked me because my last visit show that there was no damage to my heart. This news is it show that I had a minor heart attack and now it damage to my heart and he is contributing that to me not being able to get my medication. I don't think it's right for Medco enter into a contract that would put money over peoples lives. in fact, I think it's criminal.