Molly Maids review: Damages

Since August 20th we are battling with Molly Maids to take care/pay for damages one of their cleaning crew caused to our wooden floor. We worked with Molly Maids to get Insurance Adjusters to the house, complied with their requests for repair estimates and were promised by the franchise owner and manager that this repair will be taken care of no matter what. After battling with Molly Maids insurance company ( a unknown company name) for weeks they decided that they did not want to pay the claim. The franchise owner again promised he will take care of it and will pay this repair out of his own pocket. He requested another estimate from a different floor repair company. This company as of today has not showed up...and Molly Maids is QUIET! Now we have to spend more time and get this case to court - to sue the Franchise office for the damages done and the Regional office for misleading customers by selling their services as 'fully insured'. ( I was not able to attach a picture of the damages - reason : photo too large; max size 2 MB)