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Momentum Direct

Momentum Direct review: unauthorized payments! 375

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I too ordered the free trial. I did receive the pills but could not take then because of medication I am taking. I called to cancel right away. The man said ok he would cancel my order. Only thing is two checks had already been written on my account. One for $49.95 and one for $58.95. I wish I had seen the complaint board before ordering. I spoke with my bank and I can contest the charges so that is what I am going to do. I will make a copy of all the complaints to help my case.

375 comments
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STEPHANIE RAU
May 05, 2008 8:49 am EDT

I AM SOOOOO TICKED OFF HOW IN THE HECK DID THIS COMPANY DO THIS TO ME AND ALL OF YOU, , WHAT A SCAM OF A JOKE, , I AM OUT SOOO MUCH MONEY, , LIKE HUNDREDS INCLUDING OVERDRAFT FEES, , THIS IS BULLCRAP, , I THINK THERE SHOULD BE SOMETHING WE ALL CAN DO TO GET THIS SO CALLED COMPANY OUT OF BUSINESS IN STEALING OUR MONEY, , I AM IN THIS FOR A FIGHT THEY WILL REMEMBER MY NAME WHEN I AM DONE WITH THEM, I TOO CALLED THOSE NUMBERS, , NOTHING, , CALLED AND CALLED, , NO LUCK, , WELL I AM NOT GIVING UP THATS FOR SURE, , WE ALL NEED TO WRITE TO CONGRESS OR SOMETHING, , THEY DID NOT HAVE MY PERMISSION TO TAKE THIS MONEY OUT OF MY ACCOUNT!

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jessica
May 12, 2008 2:41 pm EDT

company tells you FREE TRIAL must contcact us to reorder! i recieved the product, that didnt work and you think well maybe it just dosent work with my body type and go about your life. I never even thought they would be fraudulant yet they have created checkes in my name for $58.00 reusing check numbers that i have alreayd used. i never even knowticed tell i have $800.00 in over draft fees because they took out $58.00 4 times in the same month! now im trying to fight back i had to close out my bank account completly and start a new account. my bank is fighting for the money with in the last 60 days but that still leave about $300.00 that i have to try to retrieve myself. All the numbers they have listed dont work. you CAN NOT contact them at all. i must of called a hundred times hopeing some thing would work.

PLEASE BE CAREFULL!

do not order form this company!

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suzanne hightower
May 13, 2008 9:06 am EDT

These people have taken a$2.98 free sample and turnrd it into over $2000.00.They have made up check numbers, electronic withdrawal.Have ignored the fact the product was never ordered and was tried to cancel sent back product, they sent more packages took out more money. They made overdrafts. They are crooks!

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Josie
May 13, 2008 3:11 pm EDT

I guess I am just one more person that has been ripped off my this company. If anybody needs a testimony or something to bring this company down count on me! I really think we should do something I just doen't even know where to start. There still people been ripped off everyday by "momentum direct" even when there has been so many of us that have been victims of this company. I realized there have been 6 charges in my account for $58.93 each since february. That's more than $300 that I don't have, I have got overdraft fees that adds up to the amount (3 of $35.00 each!) and I have not receive ANY produc besides the "Free-trial jar" which was the way in which they got my information since we only had to pay for shipping. I called a few times and the number didn't exist, then I called again and talked to a person with an indian accent who said that my money will be refunded in 3 weeks...I bet is a lie..I will be surprise if I get my $350 in the mail. The bank probably won't be able to do much because they said that if I provided the information of my account (which I did and regret it every single day) there was not much they could do. I am so so so pissed off at myself and at the fact that nothing has been done to put this people in jail and stop this type of situations from happening. Somebody is out there taking advantage of naive people making themselves rich while we are loosing the money that we make with sacrifice.
I am a grad student with a salary that barely covers my living expenses. If anybody wants to do something please contact me and I will help in whatever I can

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dede
May 13, 2008 4:40 pm EDT

I order weight loss supplement for shipping and handling back in october never recievd the product and the company is still making automatic withdrawals drom my account. I have attempted to contact them but get a answering machine anytime i call.

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Tiffany
May 28, 2008 5:27 am EDT

I signed up for free trial with momentum direct but canceled back in October because I had never received product. Come to find out I am still getting charged $60 a month. When I called the bank they gave me a # that is not in service.

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angela
May 29, 2008 3:45 pm EDT

everything teresa beagley said is what has happened to me. i have called 3 times so far, each time they say "our accounting department will have your check in the mail within XX business days". it sounds like the same man. to me it sounds like an australian accent. next time i call i'm going to ask him his name and see if it's david. their shipping address is listed as magnolia, tx but that can't be right, as i live in san antonio(barely 3 hours drive away from magnolia) and it took 3 weeks for the first product to get to me. there are over 600 complaints with the BBB yet appx 30% of them are resolved.
if i could go back and make the decision again i would have never given them any information. i recommend you do the same. i just hope i get my money back, but it's not looking good.

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Eric Stacey
May 29, 2008 8:54 pm EDT

I had this company take a total of $353.58 out of my account. My wife and I dont order this stuff online. We get all of our vitamins and every thing from GNC. We had to google to even find out what this was. I sent them a E-mail saying that they have 14 days to send me a MONEY ORDER for that amount or I will go to JAG and find out what Law actions I can take agenst these Bast**des. We will see what happens. Oh ya I also told them that they have 48 hours to email me back with there response or call. How in the world can people like this ripe Americans and other living beings off like this? I DONT EVEN KNOW WHAT THEY ARE SELLING! Can anyone tell me? I am a soldior that fights for peoples fredoms but I am sure that this is not in the constitiuion. THe freedom to ripe People off? Who the H**L do these people think they are?

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MadMama
Jun 05, 2008 2:25 pm EDT

I ordered this product and canceled also. Im really bad about checking my bank account because I make so many transactions and just kind of keep a running tally in my head. A few times my account was overdrawn but figured I had just made a mistake writing checks. Finally I was listening to my withdrawl information over the phone and heard that two checks had cleared in one week with the same exact amount $58.93. So I called my bank and found that $350.00+ had been taken out of my account from Momentum Direct in a matter of 3 months! In a month and a half I have spoken to multiple people from the company...have been promised that a check would be going out on "monday morning" each time. I called this past monday for someone to tell me that my check had been sent out last monday for the full amount and I should recieve it in the mail in a day or so. I called again today and a woman told me that a check would be sent on Monday morning for the amount of $170 and that after I recieved the first check, I would recieve a second check for the rest of the amount owed! So I asked her why I was told that my check was sent already...she had NO answer for me of course! So I am also going to start emailing with complaints. And Im going to call EVERY day and keep whomever I have to on the phone for as long as possible until I get answers!

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Barbara J Skipper
Jun 06, 2008 10:34 pm EDT

I ordered the free trial of the 2-day diet with shipping of 7.95. I mdid not like the product, so I returned it. In the meantime, they billed my account for 49.95. Two days later, they billed me 58.95. Four days later they billed me another 58.95. I talked to a person at their number, his accent was so bad I could hardly understand him, He said I woukd get a refund in one month. I called back, talked with another man with the same kind of accent, he said I would get a refund in 2 weeks. I called back, again a man with accent, he said I would get refund in one week . That was over a month ago. I still have not received any refund. I would be willing to bring the tar if someone has the feathers and a rail!

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my
Jun 10, 2008 5:55 pm EDT

Go to your bank, tell them the situation and let them know that you did not authorize the check. I highly suggest you email and call Momentum Direct. I got my money back after informing them that I have reported them to the police and BBB for fraud.

Good Luck.

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Margaret Ann Marker
Jun 11, 2008 8:37 am EDT

I canceled my order and still received 2 more shipments and my account was charged both times for them. When I called to complain and get it straightened out they told me that I did not cancel. I would like to know who I talked to then with their number.

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Leah
Jun 16, 2008 10:53 am EDT

They did the same thing to me! I ordered one of thier crappy products. When I received it, I realized what a rip off it was. They were supposed to only charge me shipping and if I didn't like it, I could send it back within two weeks. Well, I sent it back. Next thing I know, there's a charge for 49.95 to my account. I was like WTF, I sent that back and besides, they weren't supposed to charge for it at all. Then a couple days later there was another charge for 53.95. WHAT?! They never sent anything else so WTF was that charge for. I went to thier website and contacted customer service. I got some guy in India that I could barely understand...I was like, 'Oh great, here we go!'. I explained the situation, how I received the product, returned within the two week window, and got charged twice without receiving any further product. He took my address and said a refund would be sent in 2-8 weeks...That was like 4 months ago! I emailed customer service next time, a woman emailed back and said that my refund check had been cut and was on it's way...still waiting...maybe it's coming from India?!

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Angela
Jun 27, 2008 10:32 am EDT

I had never ordered anything from this company! They had taken money outta my account and i didn't catch it untill a month later. It caused me to lose my house and my car... I'm in the process of sueing this company and i do not appreciate it at all. They had told me after i had faxed them all the reports three times that there were only going to pay for what they took! I'm pist! They owe me over 4, 500 dollars. They won't take the law suit because my town is too small to file an order of complaint. This company is a bunch of ### and not worth pretending to try to do whatever it is that there trying to sell you! Please take it from me and many others that it is not worth it. I want my money and I won't rest until I get it. SO PAY UP MOMENTUM DIRECT! To all those who read this GET OUT WHILE YOU CAN!

very dissapointed
ANGELA

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Angela
Jun 27, 2008 10:53 am EDT

They took money without me knowing who they where or what they were selling. They owe me so much money, I have tried to cooperate with them by faxing my proof from my bank and all my bounced checks that they had caused. They had told me on several occasions that my check would be in the mall 7-8 business days. When the time came it never showed, I would call again and the same story, a total of nine times. I'm just fed up with the lies and unwillingness to follow through with what they promise they are going to do for me.

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Deb
Jul 01, 2008 5:20 am EDT

I canceled my order after receiving the 2-day slim that did not work.My checking was debited 3 times for $58.93. The first time I called was in April, 2008 And was told that I would get a refund in 30 days and also got a reference number. I called in May, I was told the same thing. Called in June no answer. This company is ripping people off. They took money from my account 3 times in April and made up the check numbers!

Don't use this company ever!

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Daisy
Jul 02, 2008 10:53 am EDT

I work for a bank and have a customer currently disputing items for this company. This person states that they purchased a free trial item for approximately $10 for the shipping and handling. The person never got their product and Momentum Direct continually charges this person every 10-13 days for around $58. They are unable to get hold of anybody at this company, surprise surprise...I was shocked to see the number of complaints on this company and wonder how they are still able to do business.

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alexis
Jul 02, 2008 8:05 pm EDT

A number you can contact them at is [protected]. They took over $400 out of my account and were in no way authorized to do so. I have called three times and they keep saying they will send me a check, however the first call was made in March and they promised me a check in ten days, it's now July...

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alexis
Jul 02, 2008 8:39 pm EDT

Also you can file a complaint the Federal Trade Commission online at www.ftc.gov/ftc/cmplanding.shtm. The more complaints we send them maybe the faster we can shut them down. Also email the attorney general at cjid@oag.state.tx.us. Good luck everyone!

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James Mason
Jul 03, 2008 8:28 am EDT

Robert Jones has had a history of unethical business practices. Back in 1995 he started a company called "American Dream Company". Promising a "Guaranteed $1, 000 A Month" or your money back. After purchasing a BMW with the members subscriptions he closed the doors.

So it is no surprise that 13 years later he continues to act in this way.

I strongly believe the only way to deter this history of illegal behavior is to incarcerate Mr. Jones. Based on his past history it is clear that these drafts against cancelled accounts were deliberate with a true intent to defraud.

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PISSED OFF
Jul 14, 2008 6:36 am EDT

I, like many others was charged fraudulent charges and have talk to them many times about getting a refund and keep getting the run arounds. So my bank advised me to file a police report and I will be contacting the Better Business Beauru. I am taking legal actions against them. If anyone else would like to get in on suing this company please let me know @ mandy21_2002@hotmail.com a.s.a.p.

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Merlin Fields
Jul 14, 2008 7:47 am EDT

I WAS SCAMMED TOO!

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Rita
Jul 22, 2008 10:29 am EDT

They have fraudulently systematically withdrawn over $1, 100.00 from my account, never sending any products. They are thieves.

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Rita
Jul 22, 2008 10:49 am EDT

This company is fraudulent, and has systematically, illegally, and criminally withdrawn over $1, 100.00 from my account, taking three and four payments a month. The bank is investigating, but this company has been doing this to consumers for years. They are shrewed and cunning. Had they not gotten greedy and made three withdrawals in the same week, they may have continued to go unnoticed as I have many ACH debits. I have been forced to close my checking account as that is the only way to stop them. They are THIEVES AND CRIMINALS. I am an attorney and a victim of Momentum Direct's FRAUD and if anyone on this site is engaged in litigation, please contact me by replying. I am planning on suing.

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Linda
Jul 23, 2008 7:43 am EDT

This company is a complete fraud. They have many different websites for this same copany. The 2day diet and the amazon diet are the two that I have delt with in the past. Has anybody had any results regarding receiving a refund? It has been over a year for me and Ihave still not received a thing.

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Karen
Jul 26, 2008 10:09 am EDT

We just found out we have been charged $650 since November, when I called and was assured that my account was cancelled, and I was removed from the system. After having read all these complaints, I just cannot believe that no agency has shut this company down. I have lodged a complaint with the Houston BBB, and the Momentumdirect "complaint dept". HA. I'm sure that will do nothing, but I plan to call the Houston BBB on the phone this week, in addition to the online complaint.

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Latrice
Jul 28, 2008 11:44 am EDT

Keep debiting my account.

Rec'd another shipment of product unauthorized in mail on 07/26/08. With Momemtum Direct and Date of 05/412/2008. $49.95 with $8.98 shipping. Grand total of $58.93.

This is the 2nd shipment. I tried returning the 1st shipment but unsuccessful.

Tried calling the number and the message repeats itself over and over again.

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Latrice
Jul 28, 2008 11:46 am EDT

There are two websites for this company.

www.momentumdirect.net
www.momentumdirect.com

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Latrice
Jul 28, 2008 11:49 am EDT

they get you to try your first bottle for free

2-Day SlimDown
1010 S Magnolia Boulevard Magnolia TX 77355
ph [protected] fax [protected]
Email home@momentumdirect.net

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Latrice
Jul 28, 2008 11:53 am EDT

Claim to hurry for a limited time offer.

http://www.2dayslimdown.com/

According to website:
"Our no risk money back guarantee.

We have a not questions asked policy, if you are unsatisfatied simply return your bottles."

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Etta
Jul 30, 2008 6:24 am EDT

CHARGED 149.00 ON MY BANK CARD FOR FREE SHIPPING OF PRODUCT/

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Trisha reyes
Aug 01, 2008 5:55 am EDT

Not even sure of website - charges showing up on bank stmt from what i do not know - am calling 800 number to chew out someone.

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qiana
Aug 02, 2008 9:02 am EDT

i can't believe that these people are still in business after all these complaints of fraud and they are still ripping people off. I will make sure that they can't get anything else from me or any body else i know and they are full of crap and should be prosecuted.

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colleen sarvis
Aug 06, 2008 4:11 pm EDT

Never heard of momentum direct and was charged 149.90 to my account. How they even got it, i don't know. It caused two overdraft charges so far.

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G. Isabelle
Aug 12, 2008 11:52 am EDT

I just received a package from them with a "free" sample and a fake paypal receipt for a "subscription" to their product. The difference with me is that I've never heard of them nor have I ever tried to order anything from them. I just wonder where they got my name and address! Obviously they are trying to steal my information by getting me to sign up to a fake paypal account to cancel the subscription to their product. What a bunch of scammers... its infuriating!

I think I will go to the post office and report them as it came through the USPS. There's got to be a way to report this as it came through the US Mail.

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Katie Thompson
Aug 13, 2008 8:35 am EDT

I realized that I had weekly payments debited out of my account for $58.93 by a check for at least the last three months, possibly longer. I called my bank and they were able to do a stop payment and waived the fee for me and then had to freeze my account and I had to open a new one. They've submitted a claim - we'll see if I get my money back..

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Mary Glasier
Sep 15, 2008 11:17 am EDT

Your company allowed an unauthorized check to be accepted from my fiancee's bank account in my name (Mary Glasier). I do not understand how this could of happen when I did not order anything from you, All we are asking is to be reinburst the $ 149.90 because that has caused great financially stress on us . Further more I do understand that you do not know who is filling out the check information, but in my situation I can not write checks on my fiancee's bank account no one can. Could you please contact me at [protected] I will look forward to hearing from you very soon. Thank you
Need this taken care of as soon as possible.

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madonna noecker
Sep 25, 2008 3:27 pm EDT

I don't know how to stop them. I went to my bank. but they keep getting threw the blocks. When you call the number for customer svs, they say lines are overloaded and cut you off..

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Era Koontz
Oct 07, 2008 7:31 pm EDT

I am a 66 years old woman and I am also a victim of this same compan. I have a friend that works in the attorney General office, I called her and he is having me come to his office in the morning because he has a friend that he states work for the Internet Crime (associate) with the FBI will be glad to take this case especally me being a senior citzen and that took my moneythe way they did. So I will keep you all postedon the out come. My bank told me how they did it. They used the $5.00 electronic check I, sent them for shipping and handling and turn it into 149.90 instead they are scrammer. But believe me they will be caught and soon. God don't like ugly and very little prett. I will keep you all posted on the outcome and anything that will be of help to you. May God have mercy on us all by his grace we are save.

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Era Koontz
Oct 07, 2008 8:41 pm EDT

They are a bunch of mess. and God is going to take care of them (amen)