Movie Theater review: Poor ADA customer service

Asst. Manager Brittany was rude and obnoxious toward my deaf brother when he asked for help with a closed caption device. After missing most of the movie and going back the next day; paying to see the movie in full, our time was wasted again. Brittany, the manager; was frustrated and suggested he see a different movie...any movie. He chose one and she said "you will have to pay $7.00 more because its in 3D". My brother asked to see her manager; He used customer service skills and after calling the cc company learned that the first chosen movie was not in closed caption. He then offered a refund or to see any movie. Brother was placed in movie that was half over then had to wait for the movie to restart and watch the other half. I too am ADA, and was insulted by both Asst. Manager's Brittany and Ellie. Ellie was threatening to me, very rude. They wasted our Sunday evening and our Monday from 1:30p-7:00p. I complained to their Manager and he dismissed Brittany and Ellie's conduct and poor customer service skills. I reminded him of the Americans with Disabilities law and he listened but didn't record my complaint. I'm still feeling depressed from these episodes. The theater is nice, but management sucks. My brother hadn't been to a theater in over 20 yrs; he was excited to watch the movie in closed caption