Nature Hills Nursery reviews and complaints 1
View all 32 complaintsNature Hills Nursery - will not order from them again
Ordered trees from them in sping of 2008, when trees budded in spring of 2009, three of them did not and were dead. Went to their web site to look up the warranty, and it is "half price of the tree plus shipping charges", the lady on the phone said "one year" when asked if they warrantied the trees, nothing about half price and shipping, any way bit the bullet because one of the trees I paid $59.95 . After not hearing a response to my email I called, was informed that the trees arrived on 04/29/2008 and it was now 05/18/2009 and they would not do anything. It was still cold here on 04/29 and nothing had budded yet. The rest of the trees are all right, so I know I took care of them, they just weren't strong enough to make it through the winter.
Will not order from them again, and don't recommend that you do either.
The complaint has been investigated and resolved to the customer’s satisfaction.
my order # [protected] is missing i oreded it jun 27 2024 did not get it please refund my money call me [protected] james latorre
Avoid this company at all cost. Dead stock, and no warranty.
Horrible- Tree was dead upon arrival and would not send replacement or refund money- Very rude service- I have always used starks bros and they have always been good. Wanted to save a little money this time...actually lost money instead!
Similar experience, essentially they will not honor their warranty at all. Mimosa "tree", "super fast growing" "superior specimen" arrived as a 4'tall stick, minimal root system. I took photos and emailed them, then planted and nurtured, 3 months later nothing. No buds or growth at all. Emailed new photos, they sent back a silly unhelpful hint, then no further responses to my replies. Clearly unethical/irresponsible company, will look for other sites to post about their scam.
DO NOT PURCHASE FROM NATURE HILLS! AVOID AT ALL COSTS! I had customer service issues, guarantee/warranty issues, product issues, refund/exchange issues, service issues, and sales practice issues with Nature Hills. In my opinion, Nature Hills should not be in the customer service industry! I purchased a Chinese Wisteria Tree from Nature Hills. When the tree arrived, it looked dead. I immediately contacted Nature Hills and they said that the tree was dormant and to plant the tree and give it some time. I planted the tree immediately according to their direction and instruction. A week later I contacted Nature Hills again because the tree still did not have leaves. I did this every week for two months. I even sent them pictures of the tree, at their request, proving that the tree was dead. Nature Hills kept telling me to give it more time. What they were doing was stringing me along until I was no longer in any type of warranty period. They even tried to blame the annual flowers that I planted at the base of the tree for sucking the life out of the tree! Crazy! The annuals were planted seven weeks later! Then, when I asked for a replacement or refund, they said that they would not warrant the tree and my only option was to purchase a new one and pay for the shipping as well! Nature Hills has quite the scam going on. What they seem to be doing is sending the customers that don't purchase additional warranty coverage dead trees then only offer them the option to purchase another tree and pay for the shipping as well! When they complain that the tree arrived dead, they string them along to make sure that they are out of the 45 hour warranty period. Then they string them along another few months and try to blame other factors for the dead of the tree. I would imagine that the customers that purchased an additional extended warranty coverage got the living trees. You can tell by the shear number of complains against Nature Hills that they have some serious fraudulent sales practices going on. I am going to file a complaint with the Attorney General and the BBB!
DO NOT BUY FROM THIS COMPANY... THAY ARE CROOKS!
I am out 90$ without anything to show for it. The service is terrible... I got hung up on.
They told me after buying a warranty with them, that Sabrina wasn't allowed to do that and even though I gave them my credit card info, and no one calling me to let me know it didn't go through. after 3 MTHS of being told to be patient with the dormancy issue, I send them a photo of my dead shrubs and they tell me they cant replace them till next spring... and I would have to pay another 70$ to replace them. A COMPLETE RIP OFF.-- STAY AWAY FROM NATURE HILLS.
Nothing more to say than a horrible, horrible, horrible company. I am out $300 and hours of my time trying to research and file complaints with the Nebraska Attorney General, US Attorney General, FTC, and anyone else I can persuade to look at this company's business practices. I've never filed a complaint before (and I am 55 years old) because it seemed to much hassle. But this time, I got screwed, but I am trying my best to keep others from becoming victims as I did.
This company is the worst ever! They absolutely RIP OFF people. Go look at Davesgarden.com Type in Nature Hills Nursery..
Absolutely do NOT buy from this company. They send dead and dying trees. We ordered a cherry and it died within two weeks of planting it. We have a small orchard, so this was not our first tree. This company did replace it, at a cost to me (half price and shipping) and the next tree died after 3 weeks. Then they refused to replace it or refund my money. I spent a combined total of $100 for two dead trees.
This company is HORRIBLE! I purchased trees from them. One for the recent passing of my mother and one for the recent passing of my dog. When the trees arrived, they were little sticks and dead. I called the company and they told me that I could buy new ones for 1/2 off of the regular price plus shipping. I could not believe it. I had waited three months for the trees with nothing but excuses from them and I get them in the dead of winter. We were told to plant them anyway and we did. There are still 2 dead trees in the front yard. We have been watering them since they arrived and no change. I cannot afford to purchase new trees. I called them again They were rude and would not do one thing about it. Then I sent them a fax asking for help. Ignored.
This company needs to be stopped. They are also on Facebook and look like a great company. I notice they only have "likes" on their. Hmmm interesting... People get directed to their website where none of the potential victims have any idea that they are about to get ripped off, like myself.
Here are some comments from other customers. I SUGGEST YOU READ THIS! Please do not buy form these people. They need to be stopped. This is from Dave's Garden. I am posting the link, but if it does not work, please go to davesgarden.com and search for Nature Hills Nursery and you will find it.
http://davesgarden.com/products/gwd/c/3047/
I dont want to see any more people have this happen to them. It is so sad to see a company doing this to their customers. Let's see them wiggle their way out of all of these comments.