Navy Federal Credit Union [NFCU] review: Bad manners in which they treat their customers 99

As a former employee of Navy Federal CU it truly bothers me how NFCU treats members. My prior work experience at a smaller credit union was a wonderful experience, we treated the Members as they should be treated with respect and actually got to know them. Working at NFCU has totally sucked the life out of me because they do not care about the membership, they care about bottomlines and pushing products. I was told several times that I cannot continue to spend time and get to know the members because we are too busy. I have seen first hand how members have been mishandled, how NFCU has made mistakes but will not take responsiblity or even correct the errors they have done. Instead of having qualified trained individuals at each branch, everyone is trained to do the same thing whether they want to learn or not. This causes many mistakes because everyone knows just a little about a lot. To me every branch should have set individuals who are specialized in either Mortgages, consumer loans, opening accounts. handling fraud claims, IRAs and tellers, this would in turn show that NFCU truly cares about being the best and giving the best and not just treating people like a number and pushing a damn credit card down the members throat.
NFCU basically threatens its employees to push unneccessary items in order to receive a decent yearly review. They dont care about how long you have worked for the company, they have no loyalties to employees that have worked for 20 years with NFCU. I had a coworker that is now having medical issues and has been told if you cant perform all duties such as the repetititive motions on the teller line they can expect to have many does not meet expectations on their annual reviews. So all you members out there who do not feel special, the feeling is mutual for a lot of the employees in the branches. NFCU has gotten to big for their britches and totally not working under the same standards in which a credit union is different than a bank, they are just worried about bottom lines and becoming even a bigger giant totally out of touch with the Members who make it possible to have the business.

I love the nasty arrogance the NFCU supporters are displaying here... its priceless to see how great their customer service is in yet another forum! Still condescending, still rude... ah, things we can count on from NFCU!

I agree I just started an account with this bank 1 month ago they are just the dumbest. Mrs. Brooke Contact center and the supervisor Mrs. buckholtz from NFCU is the dumbest CSRsupervisors that I have ever worked with. I think they should really fire these folks and give people that want a real job that knows what they are hired for to work for them. And another thing don't try to complain through the website because it is the same people you are talking to on the 800 number so they are just as stupid and rude coming back with explanations that just favor them.
I walk into my branch and deposit $200 and then later that night I transfer from my checking to my savings $100 which I saw the deposit on the screen and showed the amount available. The same day NFCU goes into my savings and transfers the money back to my checking to cover the transfer...WHAT IDIOTS! I call and their excuse is that they are on eastern time so even though we deposited the money and it showed available on the our internet account it does not fund out till the next business day because of them being on the East Coast. That is the dumbest thing I have ever heard! If it shows in my account as available money that clearly means it is available to transfer. If it did not show on my account then there would be no way that I could transfer the money. I hope this people understand without the members there will be no jobs! NFCU there are plenty of Credit Unions out there to assist the military and will do so if they see for a minute that you are losing the customers loyalty. It is horrible to see your Phone Reps take for granted their jobs and speak to their members as if we OWE them something. NOT!

NFCU Collector.

Your reply on this thread speaks volumes on whats wrong. And you say that you don't know what my complaint is all about?

A bit of old news but here's my final update.

I was declined a loan modification despite meeting every financial requirement, water under the bridge now, really.
I'd be a bigger fool if I wanted and expected any sympathy from NFCU, I'm still meeting every single financial need and my credit remains intact, but finances has taken its last blow for the reasons that I explained on my original post.

NFCU could have and should have modified my loan, without a doubt, I will reapply again, out of my misery but regardless of where this go, as much as I wanted to stay with NFCU, joining while I was deployed nearly 20 years ago, I will have to drop this bank due to this horrid experience.

My suggestion, learn from your mistakes NFCU. They are very easy to spot and fix, just read the complaints. What a shame!

I've been with the NFCU since 1988 when I purchased my first car. Over the last few years I have become increasingly unhappy with their service. My most recent experience was in September of 2011. I received a form letter in the mail on September 2nd stating that my interest rate would be going from 12.1 on my NavCheck line of credit to 13.1 as a result of information contained in my credit report effective 9-30-11. I had just refinanced my car loan through HAPO Community Credit Union and was offered a 3.25% rate because of my excellent credit rating of 753 and was naturally confused by this letter. I called the NFCU customer service line and the representative I spoke with indicated that all NavCheck lines of credit were being raised to 13.1% as their new "base rate". I contacted HAPO once again and asked if they could offer me a better rate to transfer this balance and they were able to offer me 9.0% on a Visa account which opened. I called NFCU back and spoke with Stephanie and explained all this to her and asked if they could match the 9.0% so I wouldn't have to close the account and she said no. On September 5th I went to the HAPO office and sat with the loan offer while he prepared the paperwork to complete the balance transfer. I received my August statement from the NFCU on September 23rd along with a payment stub. At this point I had assumed the balance had been paid so I was a little confused as to why I had a balance due still. After several phone calls to the NFCU it was finally determined that the back office received a check for the payoff balance from HAPO on September 5th and instead of applying it as a payment, as was clearly marked on the check, they deposited it to my account and took out the minimum due as an automatic payment! I instructed Danielle at the NFCU to apply the entire balance to my line of credit to pay it off and close the account. She indicated of course that I will still have a balance on the account because they have charged me additional interest on the remaining balance! So, I will get one more bill from the NFCU that I have to pay because they made a mistake. The check that was sent to the NFCU from HAPO was clearly marked payment and not deposit.

i have been a member of NFCU since 1981. Most of the experiences have been good, but there have been a few bad ones. Most recently yesterday. I have a credit card account and i did go over my limit, i know this and my payment is due no the 17th and i will take care of it before that day. Much to my surprise, 2 days before my payment was due i started to receive calls, 5 at first, so i called and spent 15 minutes with several people who could not figure out why i was being called util they finally determined it was probably because over my limit, not late or anything, just over the limit. The rep i spoke with could see i had set up a transfer to my credit card account to take care of it, but much to my surprise i received 2 more calls all of these calls within 4 hours. i am aware of "reasonable contact", but seriously 7 calls in one evening. TOO MUCH

i agree with all of the complaints above: i have experienced the same thing with them. in addition i think they were part of the predatory lending crisis along with the other big banks that loaned money from [protected] beyond the value of the home or without an appraisal. my loan is proof of this. anyone interested in exposing them or starting a class action suit. COUNT ME IN

Last year my boyfriend got laid off by HP very unexpectedly. He filed for unemployment immediately but took a giant hit from his higher salary. Instead of working with him, Navy Federal nickel and dimed him to death. They overdrafted the account several times by taking out payment for a credit card that wasn't due for another 5 days. It completely messed up his credit score and finances as he was trying to pay it on time with the budget he had to work with. When he finally got a new job, he needed a train ticket to D.C. Well, Navy Federal decided to take out money for a personal loan he had 3 days early. He called and asked them if he could get it back because he got training pay 2 days later. They said no. We had to hock several things just so he could make it to his new job that week. What kind of bank is this anyway? I was with Robins Federal Credit Union for several years and if I told them I needed the money back, they gave it back to me. To the thugs who work for NFCU, you ought to be ashamed of yourself and I hope this class action against you gets my boyfriend ALL of his money back and then some!

Tried to get a refinance, was told it would take 6 weeks. Now 8 weeks into it and new demands on information are just now being generated. This process has been slow rolled to the point where I will lose my locked in interest rate.

Unauthorized charges sent to closed charge off account. They used my deposited refund check without my knowledge.

I am sorely disappointed by the customer service from a Jennifer (Jenny) at Navy Fed on miramar marine base. She came across as racist towards me and my family and had a terrible attitude. As if her time was too important for me! Sick and tired of poor service! Sort your people out Navy Federal Mirimar San Diego, CA.

Had my card for years. I went through some tuff times and still didn't miss a payment but they didn't renew my card.

Terrence Eugene Hawkins. [protected]. Telephone [protected]. Hawkinsterrence118@gmail.com.

Here is an idea, if you all stop calling in acting like children then maybe the representatives wouldn't treat you like [censored]. The calls are recorded, any complaint you have is disregarded as soon as the supervisor that you complain to listens to the call and hears you acting like a neanderthal. That goes for any institution you do business with.

I have the same problem with them. Started my application early July. multiple calls, did an appraisal $450.00 paid Water test $110.00.No one has ever called and spoke to me. my state farm agent told me they were told to transfer my insurance to NFCU on October 10th. Today is October4th and I have not heard ferom them even though I have made multiple calls and emails. This sucks!

I agree. I experienced this today with the call center agents and also at the branch level. They need to be reported to the CFPB. They were in the past and have a history of investigations. They are outsourcing their labor now beyond the VA and FL markets to third party vendors. The vendor employees are not invested in the culture of NFCU.

Almost all the time I use the ATM it's either down or won't accept a cash deposit.

This is most inconvenient as I travel a good distance and usually in heavy traffic to the bank to deposit monies. My bank is located at 1699 Scenic Hwy, Suite 105 Snellville, GA 30078.