Oman Air
Reviews and Complaints

Flight - Oman Air (WY) - 672 - December 29, 2019
Confirmation Number:
IPLKZL
Status: Confirmed
Fare Basis
Traveler
Passenger Name:HUSSAIN, ZARABATOOLMS
e-Ticket Number : [protected]
Reservation Number :L5Q7FA
Ticket Issue Date: November 01, 2019

Passenger Name: HUSSAIN, VASEEMRAZAMR
R e-Ticket Number: [protected]: Reservation R9R38C Number: Ticket IssueDate : November 01, 2019
Flight - Oman Air (WY) - 105 - December 29, 2019
Confirmaon Number:
XCRTWS

Salaam,
On the flight Jeddah to Muscat, I paid for seat selection 4.000 OMR ( seat 15A) for my daughter. The online app would not let me add seat selection for my wife or myself. At the check-in desk I requested to be sat with my daughter( she has learning disabilities) But the clerk sat us all in row 32, in effect losing our paid-for seat.

I also paid for seat selection on the connecting flight Muscat to Manchester 8.000 OMR (22A). The online app again did not let me add seat selection next to my daughter. The clerk at Jeddah said all seats were full as did customer services at Muscat. In effect, we had to split up as a family. My wife took seat 22A and my daughter and I sat in 31E and 31D. Upon pre-takeoff, there were TWO EMPTY SEATS IN ROW 21! These were subsequently taken by the stewards/hostesses shuffling passengers. I was asking for seats close to 22A but was continuously told nothing could be changed even though I was happy to pay for seat selection.
I am claiming a refund of both paid for seat selection as the first seat was not given to us and the second we were split up, even though there were available empty seats in row 21.

Regards

Mr Hussain

Dear sir ;
I flied with Oman air eight times in 20 days. Yet in my first flight from Milan to muscat I didn't find my luggages. I asked well in aeroport and they told me that it will arrive to Duqm as it was my final destination to Duqm.
I was in Duqm as an operation manager and in my luggage I have all my documents and my stamps of company so I couldn't exercise any of the missions I went for because my suitcases arrive only four days after. During my stay without personal effects I was obliged to buy other necessary things such as clothes and toilet products.
Yet when I flew again with oman air from duqm to abudhabi they make me pay for extra luggage (4 kg) again
92$ in flight Abu Dhabi muscat + 150 $ from muscat to Milan.
This was not safe as al the extra weight was because of the extra shopping Oman air caused me .
I blame so Oman air for having caused me lot of delay in my project and lot of damage and extra expenses. Otherwise I 'll let advocate of mine arrange things in severe manners.

I travelled from the Manila on Sunday December 15 to Nairobi via Muscat. I then continued to Douala on Monday December 16 and till now, as of the time if this email, I still have not received my baggage. Kenya airlines makes me understand my baggage has not yet been transferred to them by Oman air.

Can I understand what the problem is and how Oman air is going to get this fixed?

Baggage tags are :
WY 65 74 60
WY 65 74 61

Vitalis

Sent from Yahoo Mail on Android

Dear Sir
I have received my bag broken while I was coming from Doha to DOHA on nov 21
My name is hany chaker and I did a damage report at the baggage services
File reference DOHWY26194/22NOV19/0654 GMT
Flight number WY 408/21NOV/WY669/22NV
Ticket number [protected]
Name Chaker/Hani Youssef ( MR)

I have been calling your number but no answer
[protected]
Can you please advise me
Best regards
Hany Youssef Maroun chaker
00974 [protected]
Sent from my iPhone

Hello, I am shobhana piyush davda, travelled in Oman Air from Muscat to Mumbai(BOM) on 9th nov. I lost an ipad (10.2 inc 32 gb rose gold) during baggage checking of cabin bag. I realized it when I boarded the flight so inquired about it but could not complain as I faced a medical emergency in the flight. I had a chest pain and lack of oxygen because of which I was unconscious and airport authority had to take care of the medical condition because of which we could not complain the same day.It is my kind request to please look into the matter and follow up about what needs to be done. I am attaching the boarding pass of the mine and the proof of my ipad so that it is easy for you to find it.
Please do the needfulThank you.
PFA

Flight no - WY 201
Departure time 02:30

Also i have mailed so many time but no one replying.

please help me to find my ipad 10.2 inch rose gold.

They didn't let us put the food stuff like cheese, pasta, biscuits for my babies baggage's specially the supervisor my flight no is WY0142 and I am very disappointed about their service and I have taken this airline for so many years and I won't take this airline again and they even don't know English and there service is very poor and very very cheap no respect to the customers I am very very angry about this and I will not not encourage any other to use this airline and further, we are pay so much and couldn't carry these stuff is very disappointing and very sad about this .

I am a Kenyan working and residing in Yemen. I travel to and from Kenya via Oman Salalah Airport. I am a frequent flyer with Oman Air. Whenever I check in from Salalah airport am always advised that my luggage allowance is 30kg when my travel agency always confirms is 50kg. This causes chaos, delays, confusion and alot of tensions during my travel. I would like this issue be resolved once and for all. Its either Oman Air confirms our luggage allowance is 50kg or 30kg and inform proper authorities especially the personnel working at Salalah airport.

Dear Sir or Madam,

I am writing this letter in relation to my recent travel from Kathmandu, Nepal to Muscat, Oman (on dated 16th October 2019 (15:20) - 16th October 2019 (18:00)) by your airline (Flight: WY 338 - Oman Air).

During this flight, I was totally disappointed by the quality of food provided on board by your airline. Where I found, first, the quality of the food was very poor and second, specially it included small size stone. Because of this I feel my tooth were shaking (i.e. moved) and I was totally depressed and uncomfortable to the whole of my journey.

So, this kind of careless and service is totally unacceptable and which is against respective international laws. As I believe in order to resolve this issue your airline should make payment of 50, 000 Omani Rial to me as a compensation. Otherwise, I will seek appropriate legal action against the worst service provided by your airline.

If you require further information I am happy to share, I look forward to hearing from you ASAP.

Kind Regards,
Maha Dev Bhatta
E-TKT9103692249344
Mobile: +[protected]
Email: [protected]@gmail.com

Hi, I am Samira Asgari; I bought a ticket from Oman Airline few months ago to my country Iran. The flight was from Toronto to Tehran, and the return flight from Tehran to toronto. for the return flight, when I went to airport, they told me that the flight has been cancelled! without any announcement or E-mail or phone call the flight was cancelled. I bought the return ticket on purpose on Sunday because my husband had to come to the airport and pick me up, the new ticket that they issued was one day after my previous flight which was on Monday and my husband was working and they changed my ticket from a 20 hour flight to "36 hour" flight" with two stops! so I went back home and I payed 3 times for my transfer for going home and coming back to the airport and no one covered this ! and my husband had to come and pick me up on his work day an he took 1 day off because of me and he lost almost $ 200 for that day!
I am claiming for this trouble that Oman Air caused for me and my family and I want someone to solve my problem as soon as possible.

and this is my Email address for reaching out: [protected]@yahoo.com

my first ticket was on Saturday 14 September 2019 WY 434- Oman Air
and the new ticket was for September 15 WY 432M

Dear Complaint Board,

On 12 August 2019, I tried checking through counter 2 of Oman Air for flight 642 at the Kuwait Int. Airport (Ticket: 910-[protected] & Booking Ref: LCGVEV). Along with me I had 49 inch Sony TV. At the counter the airline staff told me to pay 40KD for the TV however the supervisor later came in told the staff that it cannot be done but the TV was already tagged in.
Both were discussing back and forth and told me to wait for the TV to returned back from the conveyor belt. During all that argument and waiting I missed my flight.

Then, I had to book another flight and pay for it. (Ticket: 910-[protected] & Booking Ref: O3G94C). I tried contacting the Oman Air airport office at the Kuwait Int. Airport but it was closed.

Therefore, I am writing this letter to you to refund my second ticket which clearly wasn't my mistake. You can reach me on the email mentioned below.

Regards
Khadga Jung Gurung
email: [protected]@yahoo.com

Hi m Daniel Gakuo I boarded a flight from Doha to Nairobi on 17thJuly at 2300 n on seat no 31B I boarded well with my laggage full but on departing time from Muscat to NBO I was called out only to be told that I will not b able to have my laggage on transit, my complain is if at all I moved with the items from Doha to muscat y not come along n y did they check in my items. Thus m asking on how to get back my laggage

Two times I visited oman air office in bur dubai, their behavior and talking is absolutely very arrogant, not feeling to come again . Very bad. Staffs Not treating like customers, thinks we are requesting some helps to them. Really bad, i doesn't know how to prove with any kind of attachment or something for misbehaving of the staffs, please do the necessary action against it.
Thanks

We Began what should of been an amazing honeymoon together on Monday 26th August for flight WY0821 from Muscat due to depart 2050pm. It was delayed 1 hour due to late flight. Our connecting flight was from Kul airport to HKT Phuket at 0915am MH airlines on Tuesday 27th August. We missed this flight due to delay in which non of the connecting flight transfers representitives were interested in helping. We were treated like it was our fault. Eventually a very nice lady from Oman air desk rebooked our flight for 1250pm same day but this was delayed again until 1430pm. In this time we were offered nothing we had no local currency and no baggage. We Eventually landed at HKT Phuket airport at around 1600 flight number MH0794 and our 3 suitcases never arrived which just summed up our trip really. I was also charged for my airport transfer that we missed and it was non refundable. We then had to pay for a local taxi. We Eventually recieved our suitcases on Wed 28th August in the Afternoon to our hotel.

I am absolutely disgusted with how we have been treated, im sure Oman air will try to pass the blame on to someone else but it is there responsibility to ensure we make our connecting flight or help us when we don't. No one seemed interested apart from one lady on transger desk.

Unless Omanair offer us compensation for our dramatic experience on our honeymoon day and offer to pay our transfer fees we will never use this airline again.

Very very disappointed

Andrew Hawkins

[protected]@hotmail.com

Dear Sir/Madam,

Ticket Nos: Randeniya Chandrasekera M C MR ETicket [protected]
Randeniya Dorawakage R N Mrs [protected]
Randeniya Methmi K Miss [protected]
Randeniya Maneth MSTR [protected]

We flew to Sri Lanka by Oman airways from England on 18th of July 2019 and we had to return on 19th of August. Before we left England, we checked the booking confirmation and there were no changes. After our holiday came to an end on 19th of August, just before we would travel to the airport, we wanted to check whether the flight was on time. When we rang to the Bandaranayake International Airport in Colombo, that's when we found out that the flight departure no WY0374 at 20.50p.m was cancelled. We did not get any information about the cancellation or the new rebooking made by Oman airways on 23rd of August 2019.

I had to go back to work on the day of arrival in UK and could not go to work. Somehow after having several conversations with staff members of Oman Airways in Colombo, on the following day (20th Aug 2019) at around 12.00 o'clock one of the team members contacted me and informed that they have booked a seat on 3.30p.m. flight. We all went to Sri Lanka together for our holiday and I had to come alone leaving my family back home ending my holiday with distressing experience.
Furthermore, when we booked the flight there were only 2 hours transit period in Muscat but had to wait more than 7 hours. Also, the same happened to my other family members to spend more than 7 hours in Muscat airport especially with my children (son 4 years).
We have travelled for many years and we did not get any this kind of stressful experience.
We never expected this kind of experience would happen to our family, from one of the most recognized airlines in the Middle East. We look forward to hear from you and seek reasonable compensation.
Yours faithfully,

D R N Randeniya
email:[protected]@hotmail.co.uk

This is to bring into your notice that we used Oman airlines fir the first time and unfortunately our experience was worst that one can never imagine for.
It was on 11th Aug our flight was WY 246 at 1600hrs for IGI airport because of some emergency in the family we got stuck and reached just an hour before but we kept calling our airport staff that we are reaching from 1410hrs and we entered the airport at 1445hrs we reached the at around 1456hrs and then even ur staff denied to give us the boarding pass and very rudely said that the counter is closed. We could not even imagine that this will happen to us because we were already in trouble before reaching there and we pleaded, requested hundred times but ur airlines staff did not even listen to us specially Mr. Lakshman at the counter was the rudest person I have ever seen in the hospitality industry he was so rude, blunt, arrogant and mannerless man he did not even lift up his head to talk to us and I as a woman was expecting at least some empathy as lady customer from him but he literally was heartless man and misbehaved with me that don't stand here don't cry here just go from here I would request you to check the CCTV footage how they made us run from one counter to another.
I work for Taj hotels and I called my airport staff from.Taj they also spoke to the manager and told that this is not done please dong do this with them at least give them the boarding pass they will catch the flight and the manager said ok we will send them in the next flight which was WY 248 and waited for almost 45 minutes at the counter and Lakshman said you stand in the corner and wait then again I started requesting him that please sir tell me the status is my flight rescheduled or not he said you just wait in the corner we will do it and after some time he called somebody and instructed him which we could not hearBut immediately that guy came near to us and said come with me and then Lakshman said go with him he is taking you to the counter where your flight will be rescheduled and some penalty will be charged to you worth Rs.1000 or 1500 and then you can take next flight we blindly trusted him and went with that guy and he took our ticket copies also and suddenly he gave it to the lady security officer and she wrote something on it and Rohit (name of that person) said u just go that counter they will reschedule your flight then you can agin come from gate no 5 and come to the counter to get your boarding pass and we went out of that gate I think that was our biggest mistake because we never knew that what is next waiting for us to ruin our lives.
We straight away went to that counter and get the needful done and that lady said who told you that we reschedule the flights "WE NEVER DO THAT" and then she told us to buy the new ticket for the flight and we got into a big SHOCk because we wanted to go back ask Lakshman that why did you send us here but Security was not allowing us even stand at the gate they said you are "OFFLOAD" then we realised how we were Miss leaded by you airlines staff. And the person who OFFLOADED us was Mr.Rohit he also did not tell us anything we kept calling your airlines customer care but it was sunday and it was closed then tried calling your 24hrs hours helpline to do something before 1800hrs because next flight was at 1915hrs but nobidy helped us I would request you to check the whole CCTV footage that we helplessly waited seated on floor at the airport till the evening and crying but no body from your airlines airport helped us worst day of our lives.
We kept calling at the desk of your airlines to speak to Lakshman the man behind the whole game but he never turned up and never came on line over the phone we tried our hardest and some diffrent staff came at the gate 2/3 times to speak to us because we were calling from the security's side but they only said we don't know anything we will ask Mr.Lakshman and come back to speak to you and never tuned back ultimately we had pay for the new tickets which was worth Rs.86000 because we urgently had to go see some one hospitalised in UK. This whole mental harassment given by your staff is enough to get us our money back but before that we want you to take a strick action against your staff Mr.Lakshman I am still using the sophisticated language for him which he does not deserve you can easily see his expressions in CCTV while talking to us is this way your staff deals with the customers.
I really want to take this to your higher authorities as I have gone through a mental trauma that me and my husband were literally helplessly crying that day because of the misbehave of your staff.
I want to.know how were we OFFLOADED without our consent and any information.please look into this seriously I am eagerly waiting to hear back from you.

1) We have booked flight for Bangalore to Mashhad, dated 22nd Aug ( Ticket No [protected] & [protected], reference # [protected], PNR YBEAAV ). We were asked to pay by cash for extra luggage.

2) Three different staff presented 2 different charges for extra luggage (9800 & 13000). We wasted our clarifying the exact amount (the staff were arguing within team, regarding the charges as no one was sure). Even though, we checked in by 7:00 am for 10:00 am flight (You can check your CCTV footage

3) We were told to pay by cash at last, after finalizing the amount, we were never informed that counter will be closed & the staff informed that counter was closed only when we arranged cash from nearby ATM machine (max 3 mins)

4) We were told to board the next available flight without any charges as it was error from your staff & we were told to contact CC customer care.

Contact Centre Experience

1) We were told to pay for ticket again, when explained about what the ground staff promised ... they agreed to organize next available flight.

2) I have been calling customer care since last 12 hours without much help, we have been told to contact every 2 hours & no one is able to provide the solution

Please confirm the next available flight for us, with the extra luggages (80Kgs) attached with the new PNR.

Mahsa Nazi/ +[protected]

Good afternoon,
My boss Mr. Arshad have recently traveled with Oman Airline and have had a very bad food poisoning he was on a business trip and due to this he has lost all his potential business deals also ended up paying a lot of money from his own pocket for all further unnecessary expenses. . We have sent all these details which you can see below Mr. Arshad himself sent to your two of the representatives on the following emails. Which them are two are just not giving us any updates.

abdulhakeem.[protected]@omanair.com and rida.[protected]@omanair.com.

If we don't hear anything back from your end with 24 hours we will have to contact Trading standards and lodge a formal complaint. We are in Business hence we are fully aware how this system works. We will really appreciate it, if you could give us an out come of this at your earliest convenience to stop us to take this matter further to the trading standards. Please reply back to us on this email rotocut@hotmail.com

Please see incident details below.

Dear Sirs,
This is muhammad Arshad, from chairman Rotoquip UK Ltd, England
I am a frequent flyer of oman air

I had a business meeting in guangzhou china, for that meeting me and my son waqas arshad were supposed to travel to china as a frequent business class traveler i like to travel by oman air, so we booked one ticket from manchester to guangzhou
ref code ciyysw ticket no [protected] and because I was in lahore( Pakistan) so I bought a ticket from lahore ref AYWMGR(WY) TICKET NO [protected].

Both of us were suppose to join each other in the executive lounge an from there on traveling to destination, as i arrived around 5.30 on 21st of july so i was accommodated in crown plaza hotel in muscat, i was taken to hotel around 7pm and went for complimentary meal in there dining room, had some bad food (unlike oman air standard) and stayed in my room after some time ordered some drinks (4 bottles of budweiser) around midnight i fell sick very badly tried not to bother anyone but i was in such a painful condition, i call hotel and around 5 o'clock i was taken to hospital on a wheel chair.

first i thought i might have some treatment and carry on my next flight, but doctor said your blood pressure and ECG is not normal (you can ask hospital, the did my ECG 5 times) so you can not be released.

hotel said only take your passport to hospital leave everything in hotel, so had to ask the hotel to ask oman air to find my son in the lounge and tell him not to worry,
sorry to say nobody bothered, so my son was quit worried and upset not finding me,
anyway he went to china and i was not feeling well to continue planned journey.

i ask my travel agent in lahore to take me back to lahore so he bought another ticket reservation code KGLTAD ticket no [protected], so i came back to square one.

my dear brother i believe you understand the situation, and i am still not well and not comfortable to write all this.

by the way i booked garden hotel in guangzhou by booking.com i can provide the proof of this non refundable payment to hotel.

your airline staff at muscat airport is fully aware of what happened to me, i expect you to take some fair action and get me some relief.
you can contact me over the phone if needed on [protected]

Arshad

26th of June 2019 I was suppose to travel on Oman air flight from Abu Dhabi to India Hyderabad via Muscat. I purchased tickets for myself my wife & infant baby, upon tracing the airport I was told by boarding staff that infant baby's name is mentioned and ticket number is not mentioned hence they will not allow my baby to travel?

I had purchased the tickets on 26th of May, 2019 for myself return ticket and for my wife & infant bay one way. I purchased two separate tickets reason being I have to come back within 2 days and my family will stay for some time. My wife & infant baby ticket was issued together. However, the ticket number was missing for baby?

Despite of paying tickets money and I had valid tickets I was not allowed to travel on 26th June 2019. I called up Oman air several times explained them the whole issue I didn't get any help instead they told me to contact Oman air airport office I went there I couldn't find anyone over there.
I raised feedback/complain on Oman air website with complain number 77546 on same day from airport. Since, that day until today I'm calling Oman air call centers it's been almost 2 months now nobody contact me from Oman air nor they sent e-mail. Despite of end number of international calls to Muscat Oman office no resolution have been provided by Oman air instead every time I have to repeat the whole story and I will get assurance within 24 hours they will call me to resolve this issue.
I'm failed to understand why it's taking so much time to refund my tickets money and compensate me. I missed my flight and stuck at airport it was medical urgency I was traveling to India. I spent hours at Abu Dhabi airport with my family with no resolution,
I purchased another tickets from EMIRATES and travel from Dubai to Hyderabad.
Appreciate if you could look into this matter at the earliest my email ID khaled.[protected]@gmail.com
Mobile number [protected] booking reference and tickets number I had already mentioned in complaint number 77546

Sergio Manuel Cabrita bento
Kalliny Rosselly Ferreira da Costa Bento

Subject: Flight from Riyadh to Singapore:
Flight WY 682 RUH-MCT (Delay)
Flight WY 849 MCT-CGK (Delay)
Flight WY 5836 CGK-SIN (Not Boarding)
Change to Singapore Airlines Flight SQ967

The Flight from Muscat to Jakarta arrived at 14:05 (local time)-The transfer assistance inform us that flight to Singapore was no longer boarding.

Problem
Airport Transfer information:
1st- Promise us put on the next flight at 18:15 (not happen),
2nd- Promise next flight at 18:50 (also did not happen),
3rd- After some pressure from the 23 passengers, who did not board, the airport agents (transition zone) there got a flight on Singapore Airlines at 20:20
4rd-Finally we arrived at destination (Singapore) at 11:00 local time.

To be noted:
Oman Air agent not appeared or assisted the 23 passenger including several children and woman:
6 hours waiting at the airport, No water and food and Sited on the floor.