Omni Cheer review: Product not delivered

I ordered cheer shoes, a backpack, and shorts on October 17th and I still have not received the shoes. I contacted customer service through email for a tracking number on the 21st but then received the backpack and shorts on the 22nd. We assumed the shoes would come separately. They emailed me on the 23rd stating that the items were delivered and providing me with the tracking number. I responded to the email on the 23rd to inform them that the shoes were not included. I was then directed to contact them by phone and I was told that they sent the shoes in the same pack. They asked me for pictures of packaging and I let them know my daughter threw the plastic bag it came in into the garbage a long with the packing slip. They said they escalated it to warehouse investigation. They responded on November 7th stating no defects were found and to contact Custer engagement for further assistance. I called them today November 9th and they told me that since the weight from shipping to delivery never changed the shoes were in the bag and there is nothing more they can do. I asked for the weight of the shipment including the shoes and they were not able to provide me with that information. They said they will pass the complaint along and have someone get back to me. The shipping label said the package weighted 4.30 lbs. I would like either the shoes I ordered or my money back so that I can purchase my daughters shoes from another company before her competition in December.