Orbitz
Reviews and Complaints

Orbitz booked a flight that never existed and never notified me when Delta rejected the booking. In fact, I didn't find out until I had checked out of my hotel in New York and tried to catch my flight. Orbitz changed my email which contains my name and they blamed me (apparently I don't know how to spell my name) yet, I received an email with a confirmation itinerary for the flight to NY and the return trip when it was booked. In the end, I spent 3 1/2 hours listening to Orbitz so called "customer service" tell me how it wasn't their fault. After 3 hours they gave me a hotel coupon for $200, but refused to pay the taxes and fees. Even with the fees, the price was less than $200. Anyway, I was kicked out of the airport by TSA with nowhere to go in 30° weather. However, a manager at Delta felt sorry for me and gave me a flight the next day and Delta kept track of me the entire return trip - real customer service. Do NOT use Orbitz, or it's parent company Expedia. Look on those sites to find out available flights, then call the airlines; they'll match the price. Thank you (Basil 👍🏼)/ Delta, **** you Orbitz.

In september I made a hotel reservation to jamaica... And I didn't know we have to have covid19 test and some papers from jamaica government.. I try to cancel the hotel and get my refund but. Orbitz and palladium hotel push me around back in forward.. And they told me I can't do anything to recover my 1400 $.. So I don't know what to do. I call them so many times.. I understand I have to pay maybe some fees but not 1400 $full amount... And never stay in the palladium hotel in jamaica

After about 8 hours on the phone and getting cut off 3 times I thought I was getting a refund from my flight. Cathay Pacific canceled the flight from Hong Kong to Brisbane which makes the rest of the trip worthless. It's their fault not mine. All orbitz will give me is airline credits but their email says refunds are available minus $200. There is no where I will need to go on Cathay Pacific so airline credits are worthless. It was not my fault they canceled the last leg of my flight. Now they have no flights to Brisbane due to covid. I want the refund not airline credits.

Trying to get a refund for a trip panned in December and cancelled by the company in march dur to covid. Delta was awesome and refunded my credit card quickly. Having trouble getting hotel refund on my card. Due to health issues we are probably not traveling out of the country. Level in punta cana want to give a voucher. Won't be able to use it. Have been fighting this for months. Orbitz says call travel guard. Travel guard says call hotel. Ca n't get through to hotel so called orbitz back they said call travel guard. Come on spent hours on the phone and still no refund. Will never use orbitz or travel guard. Scammers

03/10/20

Dear Orbitz.
This is the second time I have filed a complaint. The first one has gone without a response.

I am one of four couples who have spent a year planning a trip for a special celebration. Orbitz has made our planning anything but special. We all booked airline tickets from Buffalo, NY to St. Croix from March 21 until March 31, 2020. Currently, we are still all scheduled to be on the same flight on the way to St. Croix. However, returning to Buffalo on 3/31 has been changed on several occasions and currently, the 4 couples are on 3 different flights which is causing a lot of unnecessary stress.

Originally, we booked our flights on 10/15/19. We were all scheduled to return home to Buffalo starting with Jet Blue Flight #5525 departing St. Croix at 12:05pm to San Juan. Then depart San Juan on Jet Blue Flight #1034 at 1:00pm and arriving in Orlando at 4:15 pm. Then depart Orlando at 7:13 via Jet Blue flight #1586 and arrive in Buffalo at 9:57pm.

I am Kirk Fitscher. My wife Theresa. Our other party members include Bruce & Kathleen Earsing, Michael and Susan Kubik, Michael and Susan Galbraith. Now returning home, we are all on different flights.

Earsing's depart St. Croix via Jet Blue flight B65916 at 8:35 am arrive San Juan 9:17. Depart San Juan on Jet Blue at 2:03pm and arrive Boston Mass at 6:17 pm. Depart Boston on Jet Blue flight B61615 at 7:46pm and arrive 9:20pm.

Fitscher's have a confirmation #[protected] departing St. Croix via Jet Blue flight 5525 at 12:50pm and arrive San Juan at 1:30pm. Depart San Juan via Jet Blue flight 1654 at 3:55pm and arrive Fort Lauderdale at 6:43pm. Depart Fort Lauderdale via flight 2466 at 8:55pm arrive Buffalo 11:58pm.

Kubik's have a confirmation #[protected] saying they are departing St. Croix via Jet Blue flight 5914 at 12:25pm and arriving San Juan at 1:07pm. Kubik's then depart San Juan via Jet Blue flight 462 at 2:03pm and arriving in Boston Mass at 6:17pm. Then departing Boston via Jet Blue 1615 at 7:46pm and arriving Buffalo at 9:20pm.

Galbraith's do have the exact same flights as the Fitscher's. So at least 2 of the 4 parties are together.

The biggest problem is the Earsing's having to depart about 4 hours earlier than anyone else. We rented a house which means they must take a 1-hour taxi ride to the airport instead of riding with all the rest of us.
The idea of this trip was to celebrate all together. This was scheduled together all along. Instead, Orbitz changed our return trip which we've all tried explaining individually but the agents didn't want to hear our explanation even though we are all headed to the same destination. Instead, they have spread us out on 3 different return flights heading to 2 different destinations along the way home.

Please fix this.

Respectfully,
Kirk D. Fitscher
[protected]@ellicottdevelopment.com
[protected]

cc: Letitia James; NYS attorney general

I recently tried to setup airfare for my spouse and myself on ORBITZ . When we got to point of finalizing the transaction the original price of the airfare went from $ 772. to $ 1797. I went to JetBlue's website who was the airline that ORBITZ was quoting and got the same flights that ORBITZ was quoting for
$628. $ 144 dollars cheaper than their first quote. NEVER AGAIN will I use ORBITZ! ORBITZ website is constantly prompting that you had better grab the deal because the price could go up . They were right!

Dear respected

My name is Taher

I reserved 3 tickets for my family like I always do using your website .

on 4th of august at Etihad airways from Auckland New Zealand to Cairo Egypt .
The itinerary no is [protected].

The flight supposed to be today 8th of December.

When we tried to check in we surprised that we need a visa transit because the flight was through Sydney Australia although they will just stay for few hours .

I had to loose these tickets and I reserved a new one way to Cairo for them for 2500 dollars through your website too because I respect dealing with your site .
The new itinerary no is [protected], two tickets for my wife and daughter .

This time is through emirates.

Shouldn't any information passed to me telling me that the tickets need this type of visa.. any kind of warning attached to the advertised ticket, or it is just matter of selling tickets?

I am really disappointed and lost a lot of money in a mistake doesn't concern me.

Please, the airline refused the checkin for this reason which is not informed to me by any way.

I am trying to apply for the transit visa for their way back travel.

Advise me what you should do to me, I am expecting your reply with something related to your company values

Regards

Don't trust this scam site
Reserved ticket They charged my card and sent e mail confirmation
Confirmed taking off work for two weeks
Travelled from my city to airport city
Then at counter they said nothing reserved for you . Showed them the eticket ...does not exist .
Called orbitiz and looks like their called forwarded to Philippine hardly u can understand their accent . They dono nothing put me on hold for longest time then forward to another person then they say
Sorry no ticket was issued we will refund ur money
And now I see other complains that they don't redound
It's scam. Don't trust it

I have booked Superior Double Room, Ocean View at Cannes Luxury Yacht, Cannes - May 16, 2019 for Total: €2, 700.00 ($3, 034.05) /The day I arrived Orbitz informed that yacht was not available and I cancelled my booking. Orbitz suposed to refund me full amount since it was their fault but I never got refunded. After some time they sent email that this was a fraudulent booking and I have to cancel my credit card. I did what they instructed. I was patient and understanding but since May 16, almost more than 5 months they did not refund.
Please advise how can I file a complain?

We booked a flight through orbitz on Sun Country and just wanted too update Orbitz so others do not go through our experience We arrived for our flight 2 hours prior and waited in line for over an hour, when we got to the agent, she told us it was too late to check our bags, 45 minutes was the cut off and we were two minutes over, due to the long line, airport Employees tried repeatedly to get Sun Country to open up more lines.
Never once was our flight called out in an attempt to expedite us and others who this happened to through the line. So she told us you can either throw your bags away( people do it all the time according to her) or come back the next day and fly standby with no guarantee of getting on, the manager was no help either and was very rude.. We found another flight threw Suncountry with 4 open seats that would have gotten us close enough to our destination but were told we would have to pay full price. We ended up flying Delta. The agents were the best! My husband and I fly frequently and have never had a worse experience. The agents were rude and seemed to hate their jobs . I sincerely hope no one has to go through this awful experience Think twice before flying Sun Country

I have booked with orbitz two itin no [protected] and [protected] ) for $ 578.43 and $379.72 respectively.
My bookings is subject to price guarantee .
Prices went down dramatically and i filed many claims with orbitz with. Proof from reliable and well know agencies .but they denied all claims while some lower price screen shots from their own web site and they said that they cant valiate the lower price .
Pls help
Hazem Alomari
Email : [protected]@hotmail.com
Mob no +[protected]

I don't have time or energy to write a book about "Orbitz", and the terrible techniques used to leave people on hold, pretend that line was cut off, keep referring you to another person, and not give you what you are entitled to !

I'm asking you to REFUND ME $300.00 for the "Pain" and money lost caused by your folks ! If I don't hear from you I will continue to send my story to Better Business Bureau, all the sites that will allow me to post about "Orbitz treatment", etc., etc. I have already told family and friends about you, and it's just shameful. I have read the reviews on-line, and it's not pretty ...it's sad.

The first incident was back in March 2019. Our daughter and son-in-law, Jill and Mitch Wright, had Orbitz make reservation at Best Western Plus Hotel in Leeds, AL (Mar 8-10). They had confirmation #, but when they called to reconfirm the night before, the reservation was not there . . . . they were on the phone for about 1 1/2 hours ...and didn't get support from Orbitz. . . the hotel finally gave them a room.

We also had a reservation for same two nights, Itinerary # [protected]. When we called to reconfirm we were told there was NO reservation. We were on the phone for some 2 hours, transferred to many different people. There was a "yelling" match . . . and Orbitz finally got us another hotel but of course more expensive. We are senior citizens (74 and 75) -- and the sad thing was our hotel was about 15-20 miles from the hotel of our daughter/son-in-law/grandson. We were in town for our grandson's FIRST karate tournament ! and had one car ! Can't tell you how "P_ _ _ _ _ " off we all were ! Orbitz gave us two coupons to use, one being $100 and the other $200 - for our "trouble".

Well, without going into detail, I finally hung up with Orbitz yesterday after being on the phone almost two hours, being put on hold several times, disconnected once, and explanations as to why they could not honor the coupons ! First, could not use for flights. Then wanted me to "bundle" a package for flight/hotel/car...but could only use one coupon at a time. Then I tried using them for just hotel, and was told could only use one . . . and the hotel I wanted was way more expensive than what I could get it for. We have a trip planned for NY 19 - 29 Jul. . . but your folks just made my day a rotten one yesterday. It has taken me 24 hours to adjust. I NEVER WANT TO DO BUSINESS WITH ORBITZ AGAIN - I JUST WANT MY MONEY ! HERE IS COUPON INFO:

JOHN / GERRIE BACHELLER - ORB-GOODWILL 200-UPC-ITINERARY, Good until 4/30/2020

ORB-GOODWILL 100-UPC-ITINERARY, Good until 4/30/2020

My address: 109 Van Gogh Drive, Blowing Rock, NC 28605

Just send the money . . . I do have a new lawyer so I will give this to him based on your reply. I mean business ! I'm not going away.

Rated with 1 star
Tracy of Delta, CO Verified Reviewer
Original review: July 9, 2019
We booked a hotel through Orbitz a couple of weeks in advance of a trip. We arrived at the hotel tonight only to find that the hotel is closed and has been for a while. I will never use Orbitz again. It is absolutely terrible that Orbitz would sell and reserve us a hotel room for a hotel without even confirming that the hotel is open for business. Makes me wonder if all hotel bookings on Orbitz are fraudulent. Don't ever book a hotel through Orbitz. They are not to be trusted.
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Rated with 1 star
C. of Saluda, NC Verified Reviewer
Original review: July 2, 2019
Pathetic. Rip off. Go directly through the hotel or airline or use someone else. Orbitz is a well known name, but just another scamming company willing to rip you off and not work with you at all. This was the worst booking experience I've EVER had.
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Rated with 1 star
Barb of Lincoln, NE Verified Reviewer
Original review: July 2, 2019
We booked two mountain view hotel rooms through Orbitz in June, 2019 paying an extra $10 for each. When we arrived we received two rooms without mountain views. The hotel said none were available and to speak to Orbitz for a refund. I have called twice now since returning home to hear there will be no refund. They have kept me on hold a long time with both calls. My request for a $60 refund was denied for no reason. We will never use Orbitz again.
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Rated with 1 star
marjorie of Alexandria, VA Verified Reviewer
Original review: July 1, 2019
On the phone, on hold mostly from 11AM-10:15PM, trying to get another flight or a full refund since they booked my connecting flight too close together and I missed my flight. I got a package deal and they never secured my seats. When I called the airline direct, they told me I wasn't gong to make the connection and the Orbitz didn't get me a seat. Orbitz then said I could leave this morning and I pleaded to extend my return so I wouldn't be across the world for 2 days. I said I'd still go if they couldn't fully refund me. Hours later, being on hold, while he checked and called around, he says he couldn't refund my return.
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Rated with 1 star
H. A. of Ewa Beach, HI Verified Reviewer
Original review: June 26, 2019
This is my first time using Orbitz to purchase airline ticket, and sadly I had a very bad experience and wasted a lot of my time waiting on their phone line addressing the issue. I wanted to book a flight on Hawaiian airline flying from Honolulu to Singapore for me & 2 kids, I had called Orbitz before booking with them, because I like to confirm 2 things -
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Rated with 1 star
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Heather of Kingsport, TN Verified Reviewer
Original review: June 24, 2019
Orbitz apparently works with a rental company called ZEZGO. Do NOT book Anything with them. They are out to scam consumers and will falsify information and then place fraudulent charges on your card. They are a Complete Nightmare! Go to the ZEZGO website and read how terrible their reviews are and you'll understand they are a corrupt business and Orbitz should NOT use this company as it make Orbitz seem just as bad!
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Rated with 1 star
Jami of Spokane, WA Verified Reviewer
Original review: June 19, 2019
Twice I have pushed buy on a ticket and the price changed to a higher price. One time I caught it and the other time I did not. My daughter was ill and in a foreign country. I found a ticket for $948 to get her home quickly. I pushed buy and put in the information. I was charged $1450. When I called they said that they would do nothing. I ultimately spoke with a corporate manager by the name of Cory and he belittled me and made me feel even worse than when I had called in. I have used Orbitz for all of our travel needs in the past. I use to love using Orbitz. NO MORE! I see why they have a 1 star rating. What a horrible company.
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Rated with 1 star
Dmitri of San Jose, CA Verified Reviewer
Original review: June 18, 2019
Not recommend to no one, support team is not responsive, not working with customers! Call support never pickup the phone, front desk never pickup the phone etc etc, tried to change reservation, nothing, not helped..
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Rated with 1 star
K. S. of Huntersville, NC Verified Reviewer
Original review: June 16, 2019
Wasted over 1hr 30 on the phone w/ untrained consumer service. I requested a supervisor who wanted to charge over $200 to rebooked a flight the same day. This was ENTIRELY the fault of Orbitz who someone from corporate named Amy boldface lied & blamed on American Airlines saying the flight was cancelled due to maintenance & they aren't booking w/out over $200 charge. However, it was verified it was due to overbooking. The 2nd flight that was cancelled for maintenance which we were not liable for at all. I contacted American Airlines & they w/out hesitation got a flight scheduled. No fee.

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Rated with 2 stars
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N of Columbus, IN Verified Reviewer
Original review: June 6, 2019
Hotel room cost $188.00 per night through Orbitz. It only cost $150.00 per night at hotel. I've always used Orbitz and was happy. I will try to book directly with hotel from now on. Also, hotel was overpriced. Did not meet the standard that I expected.
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Rated with 1 star
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Jasmine of Oswego, IL Verified Reviewer
Original review: June 5, 2019
I have been a consumer of Orbitz for years. I have booked numerous flights for myself, family and friends and while creating them their own profiles. My family used to tell me I should be a spokesman for Orbitz travel site because I am always on their app searching for the best deals. June 1, 2019 my experience with Orbitz has completely removed my interest in the company. To summarize, I booked a flight for American Airlines Chicago-Vegas as a cute girls trip. I recently had a baby so I was so excited to get away for a weekend and relax and have some girl time. I was able to secure a decently priced flight since I purchased close to my departure date.
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Rated with 1 star
Danita of Orlando, FL Verified Reviewer
Original review: May 31, 2019
I booked a car rental on Thursday with Orbitz to be picked up on Tuesday at the Orlando international Airport. I paid for the insurance and they had my driver's license information. Since it was Memorial Day weekend I called first thing Tuesday morning and spoke with Orbitz and Alamo to confirm everything was good and that all I needed to pay was the $136 when I arrived. When I showed up to get my car I handed the attendant my driver's license and debit/credit card from SunTrust. The attendant basically threw my cards back at me and said, "We can't rent to you. You're a Florida resident". I asked him to explain why and he said it doesn't matter he couldn't help me and called for the next person in line. I then called Orbitz and said what had just happened and the response I got from Orbitz was, "Oh yeah that's right." I asked, "Why did you take the booking then if you knew that they wouldn't be able to rent the car."
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Rated with 1 star
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Nandini of Irving, TX Verified Reviewer
Original review: May 25, 2019
I had booked a flight from Dallas -> Miami -> London -> Bengaluru. The flight was leaving from Dallas on 5/24. I checked in on 5/23. I was at the airport on 5/24 but I was not allowed to board because I did not have a stamp on my VISA. I had all valid documentation and was going to India to get the stamp. So I missed all the legs of my flights. I called Orbitz my booking company. They called British Airways. Net net:
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Rated with 1 star
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Saleem of Lilburn, GA Verified Reviewer
Original review: May 23, 2019
Lack of service. No responsibility. No experience when it come to service. The agent don't even put supervisors on phone. They were polite and courteous before booking. I promise not to use your service in future.
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Rated with 1 star
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Stacey of Ramsey, MN Verified Reviewer
Original review: May 19, 2019
There was a mistake from day 1 and it took me several phone calls, and several hours to try to get it corrected. It never was corrected and to be honest we went to the airport to come home, not knowing we even had a ticket to come home! Sun Country had to look into it and do some changing. Never will I use Orbitz again.
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Rated with 1 star
Alex of Sagebrush Ct, ON Verified Reviewer Verified Buyer
Original review: May 18, 2019
I have been using Orbitz for many times and for different things like hotels flights and cars. Recently I booked a car on your website. Itinerary number **. I had a few questions regarding my booking. So I called Orbitz. I am sure you can check record. My questions was about how to use your app to book cars and additional coverage. All I needed was just simple answers. When I called immediately customer rep was rude and blamed me for taking up his time. Then he refused to explain and hang up.
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Rated with 1 star
Rick of Kent, WA Verified Reviewer
Original review: May 16, 2019
Checking rates for a hotel, I was led into a multi-level bait and switch operation. They quoted rates and then refused to let me use them. They offered coupon codes but no place to enter them. They promised no credit card required, and of course they required cc prepayment. They overcharged on Travel Insurance. Customer Care lied to me. And their Travel Insurance basically guaranteed you the room you just paid for...so they take your money for a so-called discount price and you have to pay extra to be certain they didn't rip you off. That's chutzpah!
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Rated with 1 star
Jessica of Edmonton, AB Verified Reviewer
Original review: May 15, 2019
I had an airline credit to be used before July, 2019. I had two phone conversations and an email confirming the same. I booked a flight to London, UK on May 4. I received an email travel document. I also received a second email stating the flight details were below - with no details below. I called twice and sent two more emails to confirm my flight. A grand total of 12 HOURS were spent on hold/talking to people/getting referred to supervisors ~ only to find out they had never issued the ticket, and wanted to argue with me AGAIN over my flight credit, despite having email documentation FROM THEM for the credit, and the newly booked flight.
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Rated with 1 star
Moe of Mission Viejo, CA Verified Reviewer
Original review: May 14, 2019
When buying "cancellation" insurance, know that if you buy a package that has differing airlines; one for departure and one for return and the departure airline cancels their flight, you will have no recourse for the money you'll be out upon the forced cancellation of your returning flight. Follow this: bought a package from Orbitz that included a departure flight with American and a return with Delta. American ended up canceling our departing flight due to weather. In turn we had to cancel our returning flight with Delta - never got to our destination. American did refund us our tickets, but Delta did not. I had bought "cancellation" insurance only to find out this cancellation reason is NOT covered. So, beware of this "fine" print. Orbitz didn't exactly spell this out when they suggested I buy cancellation insurance.
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Rated with 1 star
Brian of American Fork, UT Verified Reviewer
Original review: May 12, 2019
I purchased last week RT tickets from Orbitz. I was sent a confirmation email soon thereafter. A few days later I took my departure flight, while at the hotel the night before I was to return I checked the same email and noticed there was not a return flight attached. I checked my trash and spam and found no notice for my return flight. I tried calling Orbitz and waited for over 30 minutes. No one would answer the phone! After checking my email and calling the airline I departed with, they — Jet Blue, knew nothing about my return flight. So, I booked a return flight home costing me an additional $67.
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Rated with 1 star
David of Butte, MT Verified Reviewer
Original review: May 11, 2019
Booked a flight it was to be on Delta, received the email details 28 hrs later half the flight on Delta and the other half on United. By the way you have to cancel in 24 hrs. They admitted there was a computer glitch. Was on the phone 4 hrs, with their people. To correct the error was going to cost them. In the end they would not help!
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Rated with 1 star
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Jessica of Allen, TX Verified Reviewer
Original review: May 8, 2019
I booked a package for three people to go to Vegas for three nights with flight and hotel. I thought well just in case I got the Insurance Protection Plan. Little did I know a couple weeks later I found out I was pregnant. I called Orbitz to cancel the package and was told that that the insurance did not cover the flights and that they were non-refundable. I got a credit on the flights to Vegas, however, I would have to pay a $60 rebooking fee PER ticket. The flights coming back would be refunded if I could give a certificate from my doctor that I was not able to fly. I will never use the company again! What was the point of paying for the insurance if it did not do anything?! The hotel I could cancel at any time without the insurance.
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Rated with 1 star
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Shelly of East Longmeadow, MA Verified Reviewer
Original review: May 8, 2019
I had to cancel a trip due to illness in September. I had purchased trip insurance and called to make sure I could use the airfare credit at a later date. I was told on the phone that I had one year to use the credit but when I tried to claim the credit for a future trip the following September I was told it was only good for a year from the date of purchase! I should have been told this when I cancelled the trip but I was ASSURED it was good for a year from the date of trip. I will never go through them again.
HELPFUL 2 people found this review helpful
Rated with 1 star
Gina of Azle, TX Verified Reviewer
Original review: May 3, 2019
Very bad experience. Due to my husband deployment we had to cancel/postpone his fly ticket. You will think that paying extra for Orbitz and having a protection/cancelation plan, you will have more flexibility but in reality is not like that. They will never refund your money and also they will charge you extra when you will use the credit points or for any additional transaction. In our case, the British Airlines contacted them, asking for a military clause and the Orbitz refused any cooperation or collaboration with them. So, when my husband got back from the deployment, after 6 months, we've tried to use the voucher to reschedule the trip.
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Rated with 1 star
Diane of New York, NY Verified Reviewer
Original review: April 22, 2019
I purchased the Flight Protection Cancellation Plan for a r/t flight through Orbitz and had to cancel for medical reasons. At that time I received a credit voucher of only $181.20 for a trip that cost $365.51! How did they arrive at that number? But it gets worse - the reps said I would have to pay a $200 rebooking fee to cash in the voucher on another trip. Pay an additional $200 to access $181.20? I'm so angry that I paid for a trip I couldn't take, with a "Travel Protection Cancellation Plan" that does not pay out when you do, in fact, cancel a flight with a covered condition as clearly stated in the terms of the policy. There were no caveats or cautions explained on the website when I booked the flight, and the least they can do is reimburse me for the damn $26 premium I paid for "travel insurance". This is a swindle and I will not be fooled again.
HELPFUL 6 people found this review helpful
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Orbitz expert review by ConsumerAffairs
Orbitz is an online travel website owned by Expedia Inc. It was founded in 2001 and acquired by Expedia in 2015.
Rewards: Orbitz rewards travelers with points they can exchange for discounts.
Vacation packages: Travelers can save money by choosing vacation packages instead of buying services individually.
Activities: Orbitz can help tourists find activities and events in their destination cities.
Mobile apps: Mobile users gain access to exclusive deals.
Scratchpad: The website's Scratchpad feature helps travelers keep track of offers that interest them.
Best for: Budget, domestic and international travelers.
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ConsumerAffairsResearch Team

July 7, 2019
I have tried to book a car with Orbitz and NU car rental company from Timisoara, Romania for the past 4 days. I have continued to go online, select the car and dates I needed, and I would get the same two vans showing up as AVAILABLE each time I tried. I would continue to input credit card information and press "reserve", after which I would get an error message saying the booking could not be completed. After seeing this for 2 days, (trying multiple times each day), I called Orbitz. The first customer service representative tried on his end, and got the exact same error message. He then placed me on a lengthy hold and told me that it was NU Car rental company's website that was down, that was the problem. He told me to call them directly and basically to deal with it that way, and to try booking again in one hour.

I waited, tried again in one hour, same message. Two hours, same message. 12 HOURS later, same message. I called Orbitz AGAIN and explained the situation AGAIN. This customer service lady I spoke to this time could not even find the car that I wanted, and insisted by telling me it's unavailable when I could still see it on my screen. I explained that the agent had found it the night before and that he told me "no one can book because their website is down", so I asked her "how did they become unavailable if no one can book them?" She proceeded to repeat herself that sometimes it takes a long time to update on my end, and I asked to speak to a supervisor. She put me on another hold, and then the line disconnected.

I called back and explained the situation to ANOTHER customer service rep. He proceeded to insist that HE try looking for the vehicle and to try booking before letting me speak to a supervisor. After 40 MINUTES of being on speaking/holding patterns with this agent, who tried to book and got the same error message, then tried for 15 minutes to contact NU Car Rentals and got no response, this agent finally put me on another hold for the supervisor.

The supervisor could not resolve my issues, and I ended up hanging up to book through EuroCars.

I am EXTREMELY disappointed in the service I have received from Orbitz. I cannot believe that they would advertise companies they do not trust, and would work with companies who do not even have functioning websites. Moreover, I could not believe that it seemed like I had an easier time finding car options online than their own customer service agents did. It seemed bizarre to me that I could see the two vans available for our trip, and that the 2nd agent told me nothing is available when agents 1 & 3 could also see the vans requested.

Safe to say, I have lost my trust in Orbitz as being a reliable rental company, and because of this experience, I will not be booking anything through Orbitz ever again.

The property on 10th street my boyfriend and I stayed at was overall "ok" rating, we were not pleased and the service was not good for the money we payed. Upon arrival to the property we seen someone checking peoples cars but couldn't speak English to tell us where more parking was. In the parking lot everything close together and no easy directions as people kept going the wrong way, no one to direct traffic. When we arrived 2 people were mopping the floor while 1 lady was checking in a group that had 5 rooms. No one greeted us upon arrival or anytime we walked through the lobby. After waiting awhile finally 1 of the kippers came to check us in. The guy almost forgot to give us the parking ticket luckily I remembered and we had to ask about additional parking. The pool is small, the elevator was slow, 1 broke down. The ice machine took 3 of us! The box springs was old, the comforter had lint balls everywhere and was old, things were broken and old in the bathroom, the 6th floor(being above everyone) side view balcony and the mattresses (surprisingly comfortable) were the only good things and being so close to the beach

After much research and consultations, I decided to book flights to Sweden through Orbitz. I booked the flights in October 2018 for travel in June 2019. The reservation included a flight from Salt Lake City to Chicago O'Hare on American Airlines and then a flight from Chicago to Stockholm Sweden. We drove to the airport the night before to check in and confirm everything. After everything was confirmed and we were put at ease, about 10PM that night, just as we were going to bed, I received a text that our flight on American from SLC to Chicago had been canceled. We called American Airlines as the text requested and were on hold for over an hour when we decided to drive back to the airport to see what they could do about getting us on another flight. We spent over an hour talking with the gate agent while she was trying to get us on another flight. She repeatedly told us that since we had booked through Orbitz, she could only do so much for us. She kept saying she would never book through a service such as Orbitz. Ultimately, her solution was to get us on another flight later the next day with two layovers going through London and arriving in Stockholm two days later. We had booked so far in advance and paid extra to upgrade our seats on SAS. In addition, we had activities the first two days in Stockholm that were paid for which we would be missing. About ½ hour before midnight, the agent told us maybe we should run over to another airline to see if they could help. We didn't realize we could possibly do something in person that she could not do for us on the telephone. We ran over to the Delta terminal and asked if there were any flights the next day that would get us into Chicago in time for our SAS flight to Stockholm. She said they could get us on a flight the next morning for $708.30 each. We were desperate and felt we had no other options to make it to Chicago on time so we purchased the tickets. We went back to the American Airlines counter to see why they couldn't have made the same arrangements for us and make sure we were not taken off our flight on SAS since we would not be arriving on American under our original booking. The agent told us again it was because we went through Orbitz.

I have sent a complaint to Orbitz but have received no response. I will never use Orbitz again!

I had booked a ticket for my wife to travel in may 2019 to India, unfortunately my mother passed away in April 2019 and i called in to orbits to advance her travel and include two more tickets for me and my son as we had to carry the cremated remains to India.

Orbitz customer care suggested I cancel her ticket and book three new tickets as her ticket is entitled for full refund due to death in the family, they even contacted Emirates while I was on the call and confirmed stating I need to send proof of death certificate and cremation certificate to get the full refund.

We traveled on the new tickets and completed the final last mile journey of my mother to immerse her ashes in the river as per her wishes and returned back to USA.

I sent both the cremation and death certificate of my mother to orbitz, they wanted my birth certificate, I sent them, they wanted my marriage proof to my wife, I only had the wedding invitation card printed 30 years back as our marriage was done in temple. I also sent them the obituary published on the funeral home website and news paper link where our names and details are printed to add more proof.

In spite of sending all documents, they have not refunded and they continue blame Emirates airline stating they are requesting for a relationship document between my mother and my wife which I pretty sure they is none in this world.

I contacted Emirates and send them all the above emails correspondence with orbitz.

Made numerous calls, no response from both of them other then getting the same old std email to provide relationship doc.

Please if any one has gone thru this ordeal please educate me how can I get my refund from this two corporations... appreciate any kind of help.

Orbitz reference orbitz itin [protected] Req-E-[protected] emails correspondence since April 22nd 2019
Emirates : stefano [protected]@emirates.com june 6th

We booked our vacation in July 2018, nearly a year before our trip. We booked online through Orbitz, and the third party service used Air Canada for the flights from Detroit to Punta Cana through Toronto, Canada.
We arrived 3 hours early for our 6:40 a.m. Air Canada flight from Detroit to Toronto, and were the first in line when the desk opened. When we checked in, the employee indicated that something was wrong and to go to the gate for our seat assignments. Later when the same employee was at the gate, she said that we would not get on the flight despite the fact that we booked our trip a year in advance, because someone at Orbitz neglected to sign us up for seats and the flight was overbooked. Despite contacting Orbitz, we were unable to get on a flight that morning that could get us to our destination approximately the same time. We missed a day at our all-inclusive resort and had to take three flights to get there.
During the hours we attempted to get another flight, the Air Canada employee told us that Orbitz failed to book a return leg of our journey from Toronto to Detroit, and she took the initiative to book us on a flight. The only thing the Orbitz representative offered to do for us was provide $200 to use toward any future travel, as if I would trust Orbitz for any of my future travel arrangements.
In addition, during the 8 months preceding our trip, our flights were canceled twice. We had to spend hours on the phone with a customer service representative to book another flight. Each time someone notified us, the flights got worse with respect to times and number of layovers each way. During the two times I spoke to a customer service representative at Orbitz to get us on another flight, no one ever told us they failed to reserve our seats.

Hello, I am writing to make a complaint about my recent experience with Orbitz. I booked a package flight and hotel to the Dominican Republic and wanted to cancel. I received a refund for the hotel but neither orbitz or the airline (Copa) wanted to help us get a refund on the flight. We were limited to credit but lost $400 because my new flight was cheaper. After transferring the flights, we were told we cannot book it as a package anymore and had to book the new hotel separately, which ended up being $300 more than the original price with the package. I've never felt so helpless and treated like this. We book with Orbitz every year for vacations and this time is going to be my last. It's enough that we were so saddened to cancel and rebook our trip elsewhere, as the American tourist deaths are very unfortunate and this was out of our control and is a huge safety concern. Now I'm out $400 and did not get the package benefits that orbitz is supposed to offer. We received no help and were just on hold for HOURS at a time. I'd say between the 5 calls between the airline and orbitz, we were on the phone for about 7 total hours with no help or results at the end of it all. I seriously ask you to reevaluate how you help customers during things like this when it's completely out of our control when there's a safety issue like deaths that cannot be explained!

I ve had the worst deal with orbitz. They charged me 40dollars for a car reservation saying the price was 16 dollars a day + tax for a dodge charger. When I got to fox rentals the price was three 4 times the "deal" they said. What I really want to say is
1. There was nothing saying I needed to pay US$40, 00 and yet it showed up on my credit card bill
2. Where in the world they get this deals from. How can they just charge a reservation before I even get to know what I am getting as an experience with my rental.
3. Orbitz is [censored] and never again.

On April 26, 2018 I booked a flight round trip from Tampa, Florida to Frankfurt Germany. I received an email with the itinerary # [protected]. A few days later I went to my Orbitz website and my account said there were no upcoming trips. I called orbitz customer service and after a long wait on the phone a representative cam eon the line. I had great difficulty understanding her English and she kept referring to me as mam. I am not a mam but a male. And no matter how much I lowered my voice she kept referring to me as mam. Regardless, she said the could see my account on her screen and the upcoming flight. But on my orbitz website it said there were no upcoming flights.
My concern was that I arrive at the airport and that there's no record of my reservation. Luckily I printed my itinerary when orbitz first emailed it to me.
The orbitz wasn't much help. She recommended I go to the airline's website to confirm but I said I shouldn't have to do that. I just want my orbitz account to reflect what I purchased.
I finally just gave up. I've been an orbitz customer for about 15 years. I will not be one anymore. I can just call the airline for my flights at about the same price and at least get airline miles.
Orbitz, I wish you well but you've lost me as a customer and I will advise others to do the same.
Fred Hiers