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On June 24, 2024 at approximately 3:20 PM I asked the front desk receptionist I just needed my glasses adjusted to keep from sliding down. I was told to take a seat and someone would be with me shortly. Only one other customer was seated and she was waiting for her optical appointment. I waited for 10 minutes after watching the lady at the counter where they make “ repairs”, she was playing on her phone. I walked up and she asked what I needed I told her just an adjustment. She said I’m with a patient right now and proceeded to resume playing on her phone! Now, for the near $700 I paid for my glasses and to be ignored by this person is extremely frustrating to say the least! She wasn’t wearing a name tag! This happened at the Walnut Avenue store in Dalton GA.
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Don't let anyone disrespect your time and money like that. Next time, call out the unprofessional behavior on the spot and demand to speak to a manager if necessary. You paid good money and deserve proper service. Remember, you set the standard for how people treat you. Assert your expectations and don't settle for less.