PetSmart review: Grooming

Saturday Oct. 7th 2023. I took my nine month old mini sheepadoodle into the Corvallis Oregon Petsmart for grooming. She was overdue for grooming as she was spayed on September 23rd. Full disclosure when the groomer looked her over she stated she had a few spots that were matted and told me she would need to cut pretty closely. I took away from that, that she would be doing that where she needed to, not her entire body from nose to tail. When I went to pick her up I didn't even recognize her, I was in shock just seeing her. It got worse, she said we needed to go next door to the Banfield Pet Hospital as Willow's ear tips were bleeding. She was shaking her head vigorously as well. I thought it was because her ears got clipped. As it turns out 3 days later on Tuesday the 10th she was still not acting right so I took her back to Banfield and she had developed a double ear infection due to much water and debris in her ears. She is now on day 4 of antibiotics and still not acting like herself. On top of all this she was razor burned in several places on her body to include what the vet believed a gash on her neck area that was probably from the rope while being shaved. This was animal cruelty. My puppy has not been herself since I picked her up. She is not only in pain she and I both are completely traumatized by this incident. This was my 4th time taking Willow in for grooming and had no complaints. We will never go back there or shop there ever again.