Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cars and Trucks Peugeot service and parts and long waiting time.
Peugeot

Peugeot review: service and parts and long waiting time.

R
Author of the review
1:09 am EDT

This is regarding what i deem unprofessional and incomplete service from the HQ of Peugeot Service Center situated in Glenmarie, Shah Alam, Malaysia. car model 308 THP 2015. T9

In the first week of March 2019, our air conditioning started blowing hot air. Our car the T9 308 THP was sent in for diagnosis and it was determined that there was a leak somewhere and needed to be left behind for repairs and parts replacement. As it is past our 3rd year, we had the car under extended insurance warranty.

After a month we got our car back from the Service Center claiming that all is well and even though it was under warranty we had to pay about $1810.90 in estimated costs to replace the Freon Tubes. Isn't this supposed to be covered under warranty?
A whole month to fix an air con problem? Too long don't you agree? Long winded protocols with insurance?

Having our car back was a short lived joy, as less than a week our air conditioning started acting up again. No cold air, no joy in driving in the tropics. Again we sent it in for a diagnose but apparently the service staff could not find the leak. This process was done at least 3 times when they finally decided that they should put in some UV liquid together with the air con gas to detect the leak, a suggestion that i made on my very first return to the service center after the first round of repairs. They decided that they should open the dash board to look at the cooling coil which is behind the dash board after i drove for 2 more weeks to make sure that the leaked part is visible with the UV detection solution.

I had feed backed to them that they had just changed the compressor and condenser just a week before, therefore if there is a leak then it must be very unprofessional work or someone else missed some other parts. It is very annoying to have to wait a month before a simple air conditioning fix is done, but now with the new problem in the cooling coil it has taken more than 2 months and we still have no end in sight to this issue. Why did they not do a thorough check of everything that is connected
to the air conditioning of a car. How is it possible that a part was missed in the diagnose? Lazy and bad judgement of the technical staff?

22nd Apr 2019, i believe is the day that i left my 308 for repairs. again we faced some problems. We were asked to produce all our service records which we have duly observed in the most timely possible manner but a problem arose out of bad record keeping/discrepancies by another service center which we usually send our car for its regular service interval. We produced our credit card records and hoped that the matter was solved but it is still pending because of recorded service that was not our fault to begin with.

Today the 26th of June 2019, the service center has told us that they cannot give us a definite estimate of when we will get back our car because apparently approval has not been given to proceed with repairs by the insurer. It has been more than 2 months. no car or customer should have to wait this long for a car air conditioning to be fixed. It is terrible service and terrible protocols for such a good brand and car. We understand that there is a problem with the local car Dealership that is NAZA. Staff have confided in us that there are no parts available locally and they were waiting for shipment from France. The shipment of parts are only due to arrive in Malaysia in JULY 2019 I was told.

I hope PSA France takes it up with them and questions their protocol and their inventory. How can you sell a car and not have the parts to replace it when it is expected that parts and engines will fail or suffer wear and tear with time.

This is not the only issue, a faulty parking sensor needed its wires replaced. Report was made in mid 2017. The required replacement part never came or it came a year and a half later when my car has passed its 3rd year of warranty and until it has not been taken care of and nobody seems to be aware of it or following it up and are now trying to pass it off to insurance warranty again. How very responsible and accountable? it is very tiring to argue and phone numerous care lines that don't really care.

You should consider how NAZA BADLY AFFECTS YOUR BRAND AND YOUR REPUTATION IN MALAYSIA. YOU HAVE VERY GOOD CARS, BUT GOOD CARS NEED GOOD AFTER SALES SERVICE FOR TRUST AND FAITH FROM YOUR CLIENTS AND CUSTOMERS THAT DRIVE YOUR BRAND.

ALL THIS PROBLEM AND NOT EVEN A COURTESY CAR FOR REPLACEMENT MUCH LESS A DEFINITIVE ANSWER TO WHEN CAN WE GET OUR CAR BACK!

HONESTY IS ALWAYS BEST.

THANK YOU, AND I AWAIT AT LEAST A REPLY FROM YOU SIL VOUS PLAIT, Y MERCI

ROSZALI SAMAD

More
Send message
Copy link
Report
0 comments
Add a comment

More Peugeot reviews & complaints

Peugeot - worst car ever
Peugeot - repairing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Peugeot - peugeot automobiles lottery promotion prize claim (you have been approved for payment 4
Peugeot - 50cc moped 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Peugeot - extended warranty not given for turbo failure
Peugeot - faulty clutch 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Peugeot - Peugout let its customers down. Avoid buying this brand!!
Peugeot - new car, lots of problems 1
Peugeot - replacement of Battery stillunder warranty
Peugeot - Vehicle 3008GT
View all Peugeot reviews and complaints

  1. Peugeot Contacts

  2. Peugeot phone numbers
    1800 307 607
    1800 307 607
    Click up if you have successfully reached Peugeot by calling 1800 307 607 phone number 6 6 users reported that they have successfully reached Peugeot by calling 1800 307 607 phone number Click down if you have unsuccessfully reached Peugeot by calling 1800 307 607 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling 1800 307 607 phone number
    80%
    Confidence score
    Australia
    8800 555 5335
    8800 555 5335
    Click up if you have successfully reached Peugeot by calling 8800 555 5335 phone number 9 9 users reported that they have successfully reached Peugeot by calling 8800 555 5335 phone number Click down if you have unsuccessfully reached Peugeot by calling 8800 555 5335 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling 8800 555 5335 phone number
    100%
    Confidence score
    Russia
    1800 886 292
    1800 886 292
    Click up if you have successfully reached Peugeot by calling 1800 886 292 phone number 1 1 users reported that they have successfully reached Peugeot by calling 1800 886 292 phone number Click down if you have unsuccessfully reached Peugeot by calling 1800 886 292 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling 1800 886 292 phone number
    80%
    Confidence score
    Malaysia
    1800 527 384 368
    1800 527 384 368
    Click up if you have successfully reached Peugeot by calling 1800 527 384 368 phone number 1 1 users reported that they have successfully reached Peugeot by calling 1800 527 384 368 phone number Click down if you have unsuccessfully reached Peugeot by calling 1800 527 384 368 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling 1800 527 384 368 phone number
    100%
    Confidence score
    Mexico
    +33 155 948 100
    +33 155 948 100
    Click up if you have successfully reached Peugeot by calling +33 155 948 100 phone number 23 23 users reported that they have successfully reached Peugeot by calling +33 155 948 100 phone number Click down if you have unsuccessfully reached Peugeot by calling +33 155 948 100 phone number 3 3 users reported that they have UNsuccessfully reached Peugeot by calling +33 155 948 100 phone number
    77%
    Confidence score
    Head Office, France
    +33 970 809 120
    +33 970 809 120
    Click up if you have successfully reached Peugeot by calling +33 970 809 120 phone number 17 17 users reported that they have successfully reached Peugeot by calling +33 970 809 120 phone number Click down if you have unsuccessfully reached Peugeot by calling +33 970 809 120 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +33 970 809 120 phone number
    100%
    Confidence score
    Customer Service, France
    +44 800 042 2422
    +44 800 042 2422
    Click up if you have successfully reached Peugeot by calling +44 800 042 2422 phone number 6 6 users reported that they have successfully reached Peugeot by calling +44 800 042 2422 phone number Click down if you have unsuccessfully reached Peugeot by calling +44 800 042 2422 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +44 800 042 2422 phone number
    100%
    Confidence score
    United Kingdom
    +64 800 738 4368
    +64 800 738 4368
    Click up if you have successfully reached Peugeot by calling +64 800 738 4368 phone number 0 0 users reported that they have successfully reached Peugeot by calling +64 800 738 4368 phone number Click down if you have unsuccessfully reached Peugeot by calling +64 800 738 4368 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +64 800 738 4368 phone number
    New Zealand
    +43 800 286 785
    +43 800 286 785
    Click up if you have successfully reached Peugeot by calling +43 800 286 785 phone number 7 7 users reported that they have successfully reached Peugeot by calling +43 800 286 785 phone number Click down if you have unsuccessfully reached Peugeot by calling +43 800 286 785 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +43 800 286 785 phone number
    100%
    Confidence score
    Austria
    +32 78 151 615
    +32 78 151 615
    Click up if you have successfully reached Peugeot by calling +32 78 151 615 phone number 7 7 users reported that they have successfully reached Peugeot by calling +32 78 151 615 phone number Click down if you have unsuccessfully reached Peugeot by calling +32 78 151 615 phone number 1 1 users reported that they have UNsuccessfully reached Peugeot by calling +32 78 151 615 phone number
    75%
    Confidence score
    Belgium
    +49 800 111 1999
    +49 800 111 1999
    Click up if you have successfully reached Peugeot by calling +49 800 111 1999 phone number 21 21 users reported that they have successfully reached Peugeot by calling +49 800 111 1999 phone number Click down if you have unsuccessfully reached Peugeot by calling +49 800 111 1999 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +49 800 111 1999 phone number
    100%
    Confidence score
    Germany
    +353 14 092 400
    +353 14 092 400
    Click up if you have successfully reached Peugeot by calling +353 14 092 400 phone number 7 7 users reported that they have successfully reached Peugeot by calling +353 14 092 400 phone number Click down if you have unsuccessfully reached Peugeot by calling +353 14 092 400 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +353 14 092 400 phone number
    100%
    Confidence score
    Ireland
    +39 800 900 901
    +39 800 900 901
    Click up if you have successfully reached Peugeot by calling +39 800 900 901 phone number 2 2 users reported that they have successfully reached Peugeot by calling +39 800 900 901 phone number Click down if you have unsuccessfully reached Peugeot by calling +39 800 900 901 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +39 800 900 901 phone number
    100%
    Confidence score
    Italy
    +31 800 738 4368
    +31 800 738 4368
    Click up if you have successfully reached Peugeot by calling +31 800 738 4368 phone number 8 8 users reported that they have successfully reached Peugeot by calling +31 800 738 4368 phone number Click down if you have unsuccessfully reached Peugeot by calling +31 800 738 4368 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +31 800 738 4368 phone number
    100%
    Confidence score
    Netherlands
    +48 224 584 673
    +48 224 584 673
    Click up if you have successfully reached Peugeot by calling +48 224 584 673 phone number 5 5 users reported that they have successfully reached Peugeot by calling +48 224 584 673 phone number Click down if you have unsuccessfully reached Peugeot by calling +48 224 584 673 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +48 224 584 673 phone number
    100%
    Confidence score
    Poland
    +351 808 265 005
    +351 808 265 005
    Click up if you have successfully reached Peugeot by calling +351 808 265 005 phone number 5 5 users reported that they have successfully reached Peugeot by calling +351 808 265 005 phone number Click down if you have unsuccessfully reached Peugeot by calling +351 808 265 005 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +351 808 265 005 phone number
    100%
    Confidence score
    Portugal
    +34 913 472 241
    +34 913 472 241
    Click up if you have successfully reached Peugeot by calling +34 913 472 241 phone number 5 5 users reported that they have successfully reached Peugeot by calling +34 913 472 241 phone number Click down if you have unsuccessfully reached Peugeot by calling +34 913 472 241 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +34 913 472 241 phone number
    100%
    Confidence score
    Spain
    +46 855 543 300
    +46 855 543 300
    Click up if you have successfully reached Peugeot by calling +46 855 543 300 phone number 3 3 users reported that they have successfully reached Peugeot by calling +46 855 543 300 phone number Click down if you have unsuccessfully reached Peugeot by calling +46 855 543 300 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +46 855 543 300 phone number
    100%
    Confidence score
    Sweden
    +41 800 001 158
    +41 800 001 158
    Click up if you have successfully reached Peugeot by calling +41 800 001 158 phone number 3 3 users reported that they have successfully reached Peugeot by calling +41 800 001 158 phone number Click down if you have unsuccessfully reached Peugeot by calling +41 800 001 158 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +41 800 001 158 phone number
    100%
    Confidence score
    Switzerland
    +90 216 579 9444
    +90 216 579 9444
    Click up if you have successfully reached Peugeot by calling +90 216 579 9444 phone number 2 2 users reported that they have successfully reached Peugeot by calling +90 216 579 9444 phone number Click down if you have unsuccessfully reached Peugeot by calling +90 216 579 9444 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +90 216 579 9444 phone number
    100%
    Confidence score
    Turkey
    +852 28 344 233
    +852 28 344 233
    Click up if you have successfully reached Peugeot by calling +852 28 344 233 phone number 1 1 users reported that they have successfully reached Peugeot by calling +852 28 344 233 phone number Click down if you have unsuccessfully reached Peugeot by calling +852 28 344 233 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +852 28 344 233 phone number
    100%
    Confidence score
    Hong Kong
    +81 120 840 240
    +81 120 840 240
    Click up if you have successfully reached Peugeot by calling +81 120 840 240 phone number 2 2 users reported that they have successfully reached Peugeot by calling +81 120 840 240 phone number Click down if you have unsuccessfully reached Peugeot by calling +81 120 840 240 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +81 120 840 240 phone number
    100%
    Confidence score
    Japan
    +65 63 762 288
    +65 63 762 288
    Click up if you have successfully reached Peugeot by calling +65 63 762 288 phone number 2 2 users reported that they have successfully reached Peugeot by calling +65 63 762 288 phone number Click down if you have unsuccessfully reached Peugeot by calling +65 63 762 288 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +65 63 762 288 phone number
    100%
    Confidence score
    Singapore
    +27 860 738 472
    +27 860 738 472
    Click up if you have successfully reached Peugeot by calling +27 860 738 472 phone number 5 5 users reported that they have successfully reached Peugeot by calling +27 860 738 472 phone number Click down if you have unsuccessfully reached Peugeot by calling +27 860 738 472 phone number 5 5 users reported that they have UNsuccessfully reached Peugeot by calling +27 860 738 472 phone number
    South Africa
    +66 23 054 445
    +66 23 054 445
    Click up if you have successfully reached Peugeot by calling +66 23 054 445 phone number 2 2 users reported that they have successfully reached Peugeot by calling +66 23 054 445 phone number Click down if you have unsuccessfully reached Peugeot by calling +66 23 054 445 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +66 23 054 445 phone number
    100%
    Confidence score
    Thailand
    +54 810 777 7384
    +54 810 777 7384
    Click up if you have successfully reached Peugeot by calling +54 810 777 7384 phone number 1 1 users reported that they have successfully reached Peugeot by calling +54 810 777 7384 phone number Click down if you have unsuccessfully reached Peugeot by calling +54 810 777 7384 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +54 810 777 7384 phone number
    100%
    Confidence score
    Argentina
    +55 800 703 2424
    +55 800 703 2424
    Click up if you have successfully reached Peugeot by calling +55 800 703 2424 phone number 1 1 users reported that they have successfully reached Peugeot by calling +55 800 703 2424 phone number Click down if you have unsuccessfully reached Peugeot by calling +55 800 703 2424 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +55 800 703 2424 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Peugeot emails
  4. Peugeot address
    07 rue Henri Sainte-Claire Deville, Rueil-Malmaison, 92500, France
  5. Peugeot social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024
Peugeot Category
Peugeot is ranked 3 among 5 companies in the Cars and Trucks category
#01 Porsche Porsche #02 Lexus Lexus #03 Peugeot Peugeot #04 Land Rover Land Rover #05 Cars & Trucks Engines 4Less Cars & Trucks Engines 4Less
Peugeot Alternatives
Porsche 88 reviews Cars & Trucks Engines 4Less 1 review Land Rover 66 reviews Lexus 139 reviews