Menu
For Business Write a review File a complaint
CB Foreign Exchange Pocket Option Not getting my refund with all kinds of ridiculous arguments
Pocket Option

Pocket Option review: Not getting my refund with all kinds of ridiculous arguments

T
Author of the review
1:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

hi,

its ridiculous, to make a photo with pocket option.com, signautre and date. you already got my id verfication with photo, signature., my creditcard information... etc.

this verfication of photo with pocket option on paper, correct hand placement, is just ridicuouls. you are just stalling not to refund my funds. you can easily desposit by credit card, but you can withdrawl with credit card.

you just don't want to give back my funds.

transcript below.

one more time, you can easily sent me the refund. if not I will take action. I really get pissed if someone is cheating and stalling.

mvg,
Tom schreurs
id [protected] pocket option

In order to perform the necessary account verification steps, we kindly ask you to provide a high-resolution photo of yourself (selfie) holding your ID document with a current date, "PocketOption.com" and your signature on a sheet of paper. Upload the photo to your Profile > Selfie status.
View the selfie photo sample. — Support specialist Support specialist
2024-10-23 10:38:14 you have my id verfication with my face and signature. so why do you need another one. I just want to close my account and get my funds back. all this is not neseccary anymore. — You
2024-10-23 10:46:28 photo uploaded. another strange things I I can deposit with creditcarcd but can withdrawl with creditcard. — You
2024-10-23 16:53:29 Dear Tom,
please, check the attached file, how selfie should look like
Please make sure both arms/hands are visible, your document that you used during verification, a piece of paper with the PocketOption.com text, current date and signature
Ensure your arms/hands holding the paper and the document are fully visible
You have to take selfies with the same document you used while registering on this platform

Best regards,
Pocket Option
L90C55E2BvjCFCeUfbBChJgW0c5tmtKjFQxTtCcq_png
Support specialist Support specialist
2024-10-23 18:25:07 what a nonsense is that my arms need to be visuable. what ridiculuos. looks to me your are stalling. I never met a broker with such silly stuff like this.

just close my account a refund my 100 euros. if not I wil put a complain in and send lawyers. than the cost will be more for you.

Claimed loss: 100 euros ( can besome more if i need to take legal action)

Confidential Information Hidden: This section contains confidential information visible to verified Pocket Option representatives only. If you are affiliated with Pocket Option, please claim your business to access these details.

0 comments
Add a comment
  1. Pocket Option Contacts

  2. Pocket Option phone numbers
    +1 (275) 936-0202
    +1 (275) 936-0202
    Click up if you have successfully reached Pocket Option by calling +1 (275) 936-0202 phone number 0 0 users reported that they have successfully reached Pocket Option by calling +1 (275) 936-0202 phone number Click down if you have unsuccessfully reached Pocket Option by calling +1 (275) 936-0202 phone number 1 1 users reported that they have UNsuccessfully reached Pocket Option by calling +1 (275) 936-0202 phone number
    +44 20 8123 4499
    +44 20 8123 4499
    Click up if you have successfully reached Pocket Option by calling +44 20 8123 4499 phone number 0 0 users reported that they have successfully reached Pocket Option by calling +44 20 8123 4499 phone number Click down if you have unsuccessfully reached Pocket Option by calling +44 20 8123 4499 phone number 0 0 users reported that they have UNsuccessfully reached Pocket Option by calling +44 20 8123 4499 phone number
  3. Pocket Option emails
  4. Pocket Option social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024
  6. View all Pocket Option contacts
Pocket Option Category
Pocket Option is ranked 8 among 89 companies in the Foreign Exchange category