Popeyes
Reviews and Complaints

My complaint, I brought the Popeyes chicken back to the 6930 Liberty Rd Baltimore, MD because it was old and dry and not hot. They said wait fifteen minutes they would give me another batch but instead they reheated the chicken and put it in another box. I paid for fresh hot out the fryer not old chicken...it's too expensive to not get what you pay for when you buy out. The store is located on 6930 Liberty Rd Baltimore, MD...3/30/2017 about 4:00pm...we love Popeyes chicken but some stores are giving Popeyes a bad name!

Friday, 3/24/2017

Popeyes #534
314 W Lehigh Ave
Phila PA 19133

Location did not have the products ordered
Drive thru workers did not take order correctly and did not give me everything that I ordered, I had to wait extra time for my order.

Employees on drive through were extremely rude and disregarded my need to get my complete order taken care of, .

I enjoy eating at Popeyes and this is the location closest to me and I always tend to stop by every Friday night and it is always the same thing. They always have less product available so I find myself having to substitute all the time.

A few months ago I went through the Popeye's drive thru in Loves Park, IL on N. 2nd. It was storming outside and I got home to find that she shorted me on what I ordered. I called the store and explained the situation. She was rude to me and acted as if I was bothering her. I could he ar her laughing on the phone. She wanted me to drive back to Loves Park (I am in Rockford) to bring back to chicken and I refused. She was not trying to rectify the situation and I didnt get so much as a sorry. I was furious and hung up. Tonight on 3/17 around 4:55 I went through the Popeye's drive thru and there she was. I ordered a family meal with a 1/2 gallon of sweet tea. I handed her my card, she walked away from the register with it out of my view and was gone for over a minute. Then she returns with the receipt. I received my order and left. I realize that the tea pouch spilled all over the inside of my car and it looked as if someone tampered with the top because the safety tab was still on but the top was half way off. I believe she tampered with the tea and I will be following up with the police if I find that she wrote down my debit card information. I will NOT be going back to this Popeye's. I have two receipts (1) from the register with the time 16:55 and a second receipt showing she ran my debit card with the time o 16:56:49.

Receipt #326
Store 5262
Name on receipt : Ervin

I would like you to take additional safety measures so that workers are not committing fraud and leaving our view with our credit/debit cards.

I would like them to respond appropriately and professionally when handling customer complaints. I don't want to hear excuses.

I ordered red beans and rice last night with my meal, after sitting in the drive thru for 30 mins... I took my meal home and put in the fridge for this morning. I discovered that there was not red beans and rice, but Mashed potatoes and gravy. I'm very disappointed... I went out of my way to go there last night and ended up with something I did not want.

I went to place an order through drive through and was told to wait a minute to place an order. The minute turned into 5 minutes with no acknowledgement. When i was finally acknowledged i was told to hold again. I love pop eyes food but the service is poor. I am not the type to complain but this has happened to me three times. This last time I ended up leaving and spending my money elsewhere. I hope that something can be done so that pop eyes does not continue to lose customers.

This one popeyes 325 central pkwy mississuagha there service is not good at all they need a nice staff . Their staff is not good at all . They are so mean and rude and I complained about my burger that there is no sauce inside the burger and the bread is so hard and then everybody started staring at me and started talking about me to each other and they started laughing and i am so dissappointed and decided not to go in that popeyes anymore . This incident happened today at march 11 and I noticed the name of one girl "Sonia " and she is the mean one and I said can I have a tissue then she ignored me .
Thank you
Regards
Shaheer A

So. I went for lunch with the my bosses thrusday March 9 found parking right away . This certain Popeyes location parking May be a problem dude to local businesses. Was stoke to find parking fast since we were on a lunch break Got to order at 2:20 pm ordered sat down to have them come to me 10 mins later saying. The chicken breast would take 15mins when they coulda told me that when we were ordering So it's 2:40 and still no food. So of course this being a fast food restaurant I'm getting frustrated Finally got my food. About 30mins later after ordering to taste my rice. Not even hot So I ask for a new rice got a new one and that berly tasted warm as well Even they chicken tasted over fried and greasy I was so disappointed I stop eatting my meal It's sucks because I love Popeyes I always go to the Glendale, ca. Location. Next to eagle and never had a problem. At that location to come to Popeyes on Marengo st Los Angeles ca 90033 and have me really dislike Popeyes is horrible If they was a store to crack down on service and product it is this location I won't ever come to this location ever again ruin the rest of my day. Enough to wake up the next mourning and write this long complaint.

On Friday March 3, 2017 around 8:00pm. I went to the NE Division (restaurant 10887) in Gresham Oregon to place an order thru the drive thru for the 10 pieces chicken in mild. I was told to wait 5 min before they can taking the order. I waited 5 min then got my order placed. I drove to the window to pay for the order and was told that they are shorted 2 pieces of the brumstick. The guy that take the order are willing to substitute the 2 missing pieces of brumstick for a 3 pieces of thigh. I agreed with the substitution. As I drove off to the parking lot I decided to count the 11 pieces of chicken and notice right away that i only got 8 pieces which i should have 11 pieces. I went inside the restaurant and have to waited another 5 min because of all the people a front of me. Finally, I got the girl (Abby) that was doing all of the boxing including my order. I told her that my order only have 8 pieces which I sure have 11 pieces totals due to the unavailable drumstick that suppose to come in with the 10 pieces. She said "I can only get you one piece of thigh and that's it because I already gave you 3 pieces of wings" I then ask her(Abby) are you sure you gave me 3 pieces of wings. Abby, replied yes. So I call her out, why did you lie that you gave me 3 wings when you only gave me 2 pieces of wings and you only gave me 8 pieces of chickens in totals for what I've paid for the 10 pieces. She just walked away like I was not there anymore. I ask for the manager. The manager(Kymberly) came and I explained the whole situation to her. She then gave me 3 pieces of wings and did not even apologize. I told her that I will file a complaint for the bad customer service and that her employee (Abby) need work discipline.

Went to the drive thru, ordered my food. Told there would be a 5 minute wait. Got home, EVERYTHING was dried out from being under heat lamp. Not understanding the 5 min wait, if food wasn't fresh. Called to complain & was treated as if I was the problem, for wanting my food fresh! Been a fan & frequent patron of Popeyes, but sorry to say...they just lost my business FOREVER!

Bad attitude from the manager to start with at the register.
Ordered the $5 lunchbox surf and turf, the popcorn shrimp was not butterfly as advertised, I asked for tartar sauce for the shrimp, sat down ate my shrimp, then went to eat my chicken and realized I wanted some dipping sauce so I asked for honey mustard come to find out it was spicy too spicy for me so went back and ask for ranch dressing she said there was only one dipping sauce for per order that would be $0.27 so I said fine I didn't like the honey mustard. Open up the ranch dressing which was like water and dipped my chicken in it took a bite and it was raw! So I didn't need to check in I went to eat the beans and rice and the rice was so hard and the beans just didn't seem right, so ate my biscuit drink my Coke and left... never going back!
First and last experience at the new Popeyes in New Bern I was there at 1:30 and dealt with the manager on Monday March 6 2017

My husband just stop at the popeyes chicken at 9815 north lamar Blvd austin Texas 78753 it is now 8:15 pm, so this had to be 30-45 mins ago, so unless I'm wrong the lobby was locked and there was someone in there sweeping and wouldn't let him In to order, now I have never heard of any restraunt around here that closes at 7:30 pm even on a Sunday night, so he left and went to church's chicken where he spent 30.00 on our dinner, now this isn't the first time I've had problems with this location I'm to point that I personally will not even go there anymore, I've had a Manger be so rude to me at the drive thru before, I've had to bring back chicken cause it was so dry it was unable edible. Im a Manger at a Subway restraunt and I know if we had our store closed before closing time and there was someone still in the restraunt and wouldn't serve a customer, then someone is definitely getting wrote up, if not fired. I hope someone will please step in and make this location better I k ow how hard it is to find employees that care about their place of employment, or at least pretend to, for the pay especially here in austin where min wage is still 7.25 an hour, but they are out there, and if there's not a difference in sales at that store from time to time then it's because of the bad employees there.

I came to Popeyes on my way to work. The store opens at 10:30 and I had to be to work at 11. So I decided to stop and get some chicken before I go in. No one was at counter to greet me and no chicken was up this was 10:40 because I was strap for time. When the register person came to counter I asked her how long before chicken was up . A man in back of store yells out tell her about fifteen minutes. Really, but you open at 10:30. I am a Manager. I have worked at Wendy's and currently at pizza Hut. When I open a store I am prepared to serve customer when they walk in this is fast food and either people are on break and they need there order ready to go. The last time I got chicken from this store it was under cooked and I couldn't eat it but I decided to try them again because every makes mistakes. So in the long run, I didn't have my lunch and went to work 😕

Good Morning,
I went to the Popeyes on Irving Park road on Sunday the 19th 2017 and I told them I would like to have 10 chicken fingers. I ordered half spicy and half regular. I also ordered a Large Mashed and a Large Coleslaw and biscuits. When I got home to feed my family I was very very upset to find that they gave us regular chicken with bones. Now the problem that I faced is not only do bones gross my husband and I out, hence the reason for fingers my 2 year old wont eat that chicken either. Now, I live 15 minutes from that restaurant and it was rush hour by the time I got home. I was not going to go back out in the rain and tell them that they did my order wrong. I called and spoke to someone and they could have cared less that is what happened. I would like this to be rectified so that my family and I can have what we ordered.
Thank you
Julianne Caccavale

I visited Popeyes-Boiling Springs SC on 2/11/17 (approx. 6 pm) & on 2/12/17 (approx. 1:30 pm), both dates I ordered corn on the cobb & 1 gal. lemonade. On both dates I was informed that they were out of these items & wouldn't have either until their truck delivered. Then I visited on 2/19/17 (approx. 12:30 pm), again ordered corn, gal. lemonade & cole slaw. Again I was told they were out of corn & lemonade & they had just ran out of cole slaw. Needless to say as much as I like the chicken, I won't be visiting this restaurant again until management looks into these issues. If this pattern continues this location won't be in business very long due to the lack of inventory. Very disappointing!

Came to the Popeye's on 166 Dash 24 Hillside Avenue at 1 o'clock. There was no chicken it not one piece and every food product was old. This particular Popeyes lacks professional and product knowledge they also have horrible customer service a real disappointment for this chain. Popeyes number for 4550. The only thing good is at the store is clean.

So today I went into the drive thru today. On Broadway in Garland tx. The drive through person already had a mild attitude because I asked today's special because this particular one doesn't show it. Then he had the nerve to cut me off when I asked another question And said just drive around. Mind you I blew that off. So when I get around to the window the manager comes instead of him asking my order all over again. Then he had the nerve to charge me for something I didn't ask for. So finally get things done right with the manager she goes back to the counter and regio comes to bring the food and walk off. I checked my food and I was missing a biscuit then the red beans I ordered must have been 25% of the cup full . I knocked on the window and can he fill my beans correctly and give my l me my biscuit. Regio had the nerve to say that's how we fix the beans. Mind you the cups already small and you have the nerve to measure and not fill the little side cup up for almost three dollars? So then after going back and forth and me asking for the manager he says OK I'll fill it. So he comes back to give me my beans and extra biscuit and literally threw it to me. So I asked for the manager again and they started talking in Spanish. Strike one. I know Spanish. So she telling him not to worry about it and walks off. Something needs to be done about this asap because they should not be in customer service

I waited for this meal for 20-30mins the restaurant was not busy. I had to pay $21.46 for 10 pieces of chicken that's all brunt and dried out is totally ridiculous.I asked for spicy chicken instead I got dried/brunt chicken.It's located inToronto, Ontario(Canada)Telephone 416-530-0123Store # 11326Served by anIndian man.SundayFebruary12, 201712:43 PM

I visited the union city Popeyes on a Wednesday night for lunch. I watched one of the employees dropped a piece of chicken on the floor, pick it up the chicken breast and placed the chicken breast in the brasket with the rest of the chicken. This event took place in the Union city, GA restaurant. I am disgusted by this event. For this to be a newly open restaurant nothing like this should happening period.

This was in Gramercy LA !Look I went to Popeye chicken place 5nites ago ND we had had order a 3piece meal two of them ND a 2piece meal without the drinks...Well we had to wait like 45 mins for our meal ND when they did give it we still had to wait cause they had pick or jump over us..So that means we had to wait about 10 more min then we got it...We went home found out they didn't even give us our 3piece meal we all got 2piece dark but I had paid for a 2 /3piece dark ND a 2piece dark..If they would stop clowning around maybe just maybe they would get it right ND move a bit faster...I want be getting anything there anymore cause it's not just me complaining it's a lot from Lutcher ND Gramercy saying the same thing...It this not the FRIST time either...Sign a very disappointed costumer ...I even try calling there the same nite but they didn't pick up...smh

I went today [protected]) to purchase the 12 piece chicken @ 104-13 Lefferts Blvd South Richmond Hill NY 11419? I place my order got my chicken open the box at the counter to see my chicken. The chicken pieces was so freaking small like the legs and the wing the breast was just mostly bone with some chicken on the bone, when I told the working about what kind of chicken is this he went to the manager to tell her, the b#### just tell him to give me my money back with an attitude like I'm begging for the chicken, they didn't offer to exchange a few pieces nothing, I said I'm paying my money atlease give me some good piece of chicken the working gonna tell me with an attitude if I feel they getting the chicken free, I never ask him for no free chicken. Im not saying that I want all big pieces of chicken but come on atlease have a few decent pieces.This is the worst POPEYES on 104-13 Lefferts Blvd South Richmond Hill 11419...the staff in the night is so nice the manager is a lovely guy but in the day the manager is a Spanish lady her face is like a hog so is her attitude I'm never gonna spend my money there again and I'm gonna tell all my friend and family to never go back there...