PosterPass.com review: deceptive business practices 184

I have the same problem I have not ordered anything from them for over two years now and told them back then to take me off of the mailing list. In the last two weeks I have received four posters from them and every time I call I get the same response "leave a message and someone will get back to you". I returned all four posters and the Postmaster is getting tired of it as well.

My wife and I Bought four posters to recieve points for the app mobsters on myspace. DO NOT SIGN UP FOR POSTERPASS.Com. They charged us the proper amount then we recieved our four posters in a timely fashion and then we cancelld our subscription with the company> Seven monts later we were charged $79.00 for posters we didnt even order, when we recieved the shipment we sent it back right away unopened. We have since tried to call the company daily with hardly any luck, calling for fourteen days in a row all day long we were only able to get ahold of them twice(we left countless messages with no response). The company has promised a complete refund but we have seen no such refund. Again DO NOT SIGN UP FOR POSTERPASS.COM Do your homework they have over 1400 complaints with the better buisness bureau and six with the attourney general of Illinois. The owner of the Website has about 25 other websites I bealive to be the same kind of scam as POSTERPASS.COM. the are under the umbrella company of PEEL INC. If you feel like giving your money away time and tome again then by all means sign up for the scam. if you are like us and find yourself in the middle of trying to retrieve your money I would suggest ordering a new credit or debit card from your financial provider so they cannot charge you for a third or fourth order that you have noy given permission for! On a personal note I a firefighter and my wife is a nurse and we have dedicated our lives to helping people and it makes me very angry and sick that an inividual like the owner of POSTERPASS.COM has dedicated his life to stealing from good unsuspecting people, I know there is a special hell for people like that! Chek the BBB for yourself and dont make the same mistake we did you will surely regret it. DO NOT SIGN UP FOR POSTERPASS.COM...EVIL...EVIL...EVIL...BEWARE!

I have been reading I believe 11 pages of complaints against posterpass.com. If I were to attemp to arrange a Class Action Law Suit, would everyone be willing to put forth support? Return confirmations and credit/debit bills? I'm completely serious.

I have been hit for close to $400 in charges in my checking account by PosterPass.com ... they took in one month close to $240.00 and i can't seem to get the dang thing cancelled ... no one answers the phone and no one responds to emails. Is there any way of recooping that money?

I'm in for a solution for all whom were cheated and still being ripped off.POSTERPASS.COM Watch out...

BEWARE! Posters were great. However their business practices are terrible. After the initial order, they automatically shipped 4 additional packages (at $39.80 each). A total of $159.20 was debited from my son's bank account BEFORE we received the initial shipment. All 5 shipments arrived within the same week. We immediately canceled his membership; returned the 4 shipments at our expense (approximately $40). This took place in April 2009. Their customer service agrees that they received the returns on May 14, 2009. In spite of 4 phone calls and promises from a manager Mia, we are still waiting for our refund to be posted to my son's account.

I had initially ordered the 5 posters for $2 each. Over the next few days, my card was charged three more times, taking my checking account into the red and accruing $90 in NSF Charges. When contacting their number [protected], I was told I had signed up for Club and they were charging me the Signup fee. However, the trial period had not even completed. I cancelled immediately and was told to mark items Return to Sender.

The next day, I was again charged, so I called their number again. I explained to the lady I had previously canceled my account and that the previous charges were completely unauthorized. She stated as a member, I was due to be charged for this order. I stated I had canceled yesterday and that I would be reporting the unauthorized charges to my credit card company and reporting her company to the Illinois Attorney general. She stated they would immediately refund all charges. I stated I expected the funds processed by end of business that day or I would file my complaints. I was able to work with my bank to remove the NSF charges.

A year later, my card was charged, again, by their company, this time for $79. At the time, my checking account did not have sufficient funds and I have, again, ended up $109 in the hole. Calls to their number result in Circuit is busy or all of our customer service representatives are busy, please call back later.

I immediately reported the charges as fraudulent to my bank and canceled my check card.

My advice to anyone dealing with this company, immediately notify your bank, cancel your checking or credit card, and get a new account to avoid being charged by this company. Avoid this company at all costs.

Note: I have cleaned up personal information in pictures, note recent charge. Also my posterpass account, note final order. There is no mention of the recent charges.

I have had the same problems with this place as I have called 5 times to cancel my order and they keep on sending me boxes week after week of posters to which I am returning to them. Can anyone help with this? I do not know where to go other than Better Business Bureau since this place has no e-mail address and they do not answer the phone when I call so I have left 5 messages explicitly telling them to stop sending me these posters now. I have alerted my credit card company so what else can I do? Thanks for listening

In three weeks time, there were three charges of $79 to my credit card. I did not place any orders for posters during that time. I had ordered posters from them about 18 months ago, but that was it, no further orders were placed. I have called their number, [protected] many times, but it never reaches anyone. You just get a recording to leave your number and no one ever calls you back. I did finally get 2 poster deliveries, but not a third. I will attempt to return them and be refunded my money as the website says.

Very deceptive advertising. Ordered on a promo 4 posters and 4 mugs @ $1 ea., = $8.00, shipping free. Two days later I was chg'd on cr card amt. of $16.00 and two days later, $39.80 for upcoming membership. WHAT? I had not even recv'd my initial order. Who in their right mind would order a membership for up to $88.00+ a month without seeing a product first.
Yes, as per the cc company, I called, over and over until I got through. Then the first operator hung up on me after saying "didn't you read the 'other information'". Sure I did, but I expected to see the product first.
Second call back-operator was nicer. Made the statement that "everyone that calls wants to speak to a supervisor", did I want to hold? So I did for 11 minutes, finally I agreed to leave a message. You guessed it no call back! They would not even acknowledgd my 'cancel".
So far only out $16.00 (this was a double charge on the initial $8.00 as she reminded me there are no refunds) + $38.80 + $39.00 cc card fee o/limit now.
And it has been only 4 days! Thomas Robinson

I ordered a poster from them in mid 2008. It was not clear at this time that this was a recurrent charge. I was surprised when I received recurrent posters the following month since I didn't request them, they were of poor quality and were nothing I would want. I cancelled the recurrent "membership" which I didn't even authorize and returned the posters. They never refunded the $128 they charged me but happily accepted the returns. The last non-authorized payment was in October of 2008.

More than one year later, November 2009, I received another shipment from them and a charge for $79 from my bank account! I filed a fraud claim with my bank and am trying to get hold of them on the phone even now. I have blocked them from my bank account and as soon as the claim is settled with the bank I will change the charge card.

I apologize for any problems you have encountered with Poster Pass. If you need any further assistance, please call [protected] and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

I too got ripped off by posterpass.com. I had actually went through Home Art Direct and ordered 4 posters for my daughters on 10/13/09 and by the 19th this company had taken out 240.00 from my account. I now have to go through the bank and file a dispute. I also had to hot card my debit card and now I have to wait to get another. I too will file a lawsuit in two days if these people do not call me and return my money back to my account. Whats funny? They say if you have a problem, call. Yeah right. You call and it automatically goes to a recording, you leave a message and no return call. That's fine, I have to problem with getting this company shut down and taken off the internet. Done messed with the wrong lady.

I was also ripped off by this company. I ordered 5 posters and was charged the appropriate ammount. I canceled my account with them. A year later, they sihpped me more posters that I did not order. Remember...this was after I canceled my account with them! They charged my credit card $79.oo. They do not answer their phones! I called many times during business hours. I got through once, but have never gotten through since. I will gladly participate in any lawsuit.

I 'purchased' four posters for 2.00 a piece for friends gifts, thinking hey thats a good deal! expected to pay sh/ handling charges, so around 15.00 bucks! right?! no the first charge was for 34 99; the second charge was for 4800 a week and a half later; the third charge was for 4800 another week after that! i was late onmy child support payment because of these ###! 130.00 dollars into thin air! so i called and spoke with them, he 'said' to write return to sender on the boxes, which i did, and take to the post office, which i did. That was twoweeks ago, nothing takes that long to ship! i havent been refunded, and im F'N PISSED! if im not refunded i will file a lawsuit against them, and welcome any and all people who have been screwed by this company to join in... im sick of thievery in this country, all these corporations get away with murder, while the little guy has to eat it! Angry White Guy HERE>>>

Please checkout my post. I have info to file charges of fraud against posterpass!

I cancelled this subscription last year. On 11/24/09 this company withdrew 79.00 out of my husbands acct. I have been trying to contact these people, I left my phone # at least 4-5 times in the past week. No call back. UPS is picking up the box that they sent. I need to find out how to contact the BBB for there area in ILL. I am extremely angry. They had no authorization to send or bill. Do not use this company! They are a scam. Elizabeth Zupsic

I ordered posters in July, 2009. Poster Pass sent the posters & charged my account for them & for an automatic monthly shipment. I did not want the automatic shipments & told them so. They said they would credit my account. From then until October I continued to call them; they kept saying it would take 4 to 6 weeks. In October I called them & they said they had tried to refund my money (approximately $40) but my account # had changed. I gave them my new account # and now in November I was charged $79 on my account instead of receiving a refund. I had to change my account # again because of this. The number for the company is now only taking names and phone numbers and promising an account representative will call me back. I have left 3 messages since November 27th & no one from Poster Pass has returned my call. I would like my refund sent to me by money order or check since I have no intention of giving Poster Pass my account # again.

I FINALLY got through on the phone this morning. I started calling at exactly 8:50Am Mountain Time and it took three attempts and waiting until they pass you through to their voice mail. I made it very clear to the woman on the phone that I DID NOT order the posters and that I wanted a refund. Once she finally agreed to refund my money she told me that my refund would not happen until they received the REFUSED package. Be very careful, this means that if you open it you are going to get stuck with a store credit! I saved the tracking number off of the box and hopefully I get my money back ASAP. I'll update the progress as to if I get my money back.

If you are still having trouble with them contact this person:

Brian Dale
briandale@peel.com

I got a $79 charge 1 1/2 years after I canceled my account. It took me some time trying to get in contact with these people, but Brian Dale says he is the "president" of the company and he told me I will have a refund within 72 hours. I have yet to see if that is true.

Good luck!

This just happened to me recently. Disputing it with my credit card company.

This company needs to shut down. I was ripped off $158.00. They charged me for 2 orders of posters, conveniently 3 days before my credit card expired. I called and left messages, no one ever answers, and no one has called back. It has been 2 months!

Why are they still around?

I cancelled membershp over a year ago because they were sending multiple shipments (about every week/2weeks) and charging me very high amounts. I was never refunded any of the money but they did stop sending me things. Suddenly now they send me a box with 2 posters, no shipping/invoice information in the box and they charged my credit card 79$. I can not log in to the website. I have requested log in information but they do not respond. They do not answer the phone and they do not return messages.

I ordered 5 posters for $5 ea. which were delivered. Another shipment of posters were sent, I cancelled the "membership" and they instructed me to return the unopened posters which I did immediately. Then 2 months later they charged my account $79.00 and again $79.00 AFTER I left a message to credit my account and stop charging without my permission. Every time I have called it goes to a recorded message and no return calls from the messages I leave asking for a live person to call back.

I am looking through my bank statements last night and find a charge for $79.00 to posterpass.com who I ordered and then immediatly canceled an order from because I found out they were a membership company that autoships things. The order was cancelled almost 9 months ago and now I get a charge for $79.00 for somthing that I haven't ordered! So I've been trying all day to call them to get the charges reversed as I did not order anything. Guess what, I get "all of our reprentatives are currently assisting other customers. Please stay on the line and a representative will be with you shortly. " I get this for about 5 min everytime I call and then it asks me to leave a message. Obviously there is a problem here! I hope a lawer sees this and is willing to file a class action lawsuit to put these people out of business.

I was charged FOUR different times $39.80 did not recive nothing now i in the negitive on my bank account and am getting charged overdraft fees on top of All that!

I am very sorry for any troubles you may have had with our company, Poster Pass. Be assured that at Poster Pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

Dear Donald,

I apologize for the trouble you have had with my company, Poster Pass. Please call [protected] immediately, and a customer service representative would be happy to assist you. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

i, ve been charged 2x$39.+ in 2 days without my authorizing purchase.bonnie guggenbickler====gbonnieg@charter.net

help me get this company out of my life.my bank is overdrawn now.gbonnieg

I was charged FOUR different times $39.80 did not recive nothing now i in the negitive on my bank account and am getting charged overdraft fees on top of All that!

Just want it known that I thoroughly checked out the terms and conditions and every other piece of information available and the only charge that was mentioned was the $2.00 per poster for four posters and shipping charges, but it doesn't take $39.00 to ship paper posters (4). What can be done? This has to be illegal.

I was a similar victim. Charged extra $33.00 after returning poster (unopened)! to them. This is a terrible scam, but I should remember - there is no free pass.

I also signed up for the 4 posters for $2 each offer, which said it was $2 per poster + shipping and handling. I would have been ok with even $10 for shipping, even though I doubt it costs that much to ship a poster, but $31? Come on. Total scam. Do not sign up.

I also signed up four the 4 poster deal for $2 each and got charged $39.78!

I also signed up for the the poster deal four posters for $2.00 each , when I received my credit card statement I was shocked when I saw the $39.00 charge. The first thing I did was call the company and left a message, because it was to late to speak to anyone. I told them I better get a call back on monday because ,first I am calling the credit card company to dispute the charges then I am going to the post office to ship them back and I want a full refund including what I pay to ship the posters back. I'll bet my life it won't cost $31.00 shipping. THIS IS A TOTAL SCAM.

So much for two dollars got charged 39 dollars this is complete B.S. and shouldn't be allowed to continue to do this to so many people.

Check out this page: http://complaintwire.org/Complaint.aspx/4lwMVJDdfQDcQQjJgM-5xQ/2 there is talk of beginning a class action lawsuit against the company. The mother company of this website runs alot of similar sites (some selling the same products as others that they run at grossly different prices from the exact same product) with the same shipping policies. The mother company is peel.com. Check it out and look at the commerce page and see some of the sites they run. You can look on who.godaddy.com to see that posterpass is owned by these guys. I hope the lawsuit goes through. One of the guys posting on the site I posted up there lives in the area that posterpass is based out of, so it may actually get rolling. I certainly want to be a part of it, even if I am unable to claim any funds. (I hope to get my money refunded soon, I am shipping the posters back today. I see that alot of people didn't get their money refunded though) I know that my account has been canceled, but from what I have read, I should call the credit card company and tell them not to accept any more charges from them just to be sure. The more of us that calls the credit card companies to complain, the more chance there is that they will be out on the blacklist anyway. That way no charges will ever be approved from them unless the credit card company calls the cardholder to approve it first. That way they will stop it when they see how much it is, I want to protect others from this atrocity.

I am very sorry for any troubles you may have had with our company, Poster Pass. Be assured that at Poster Pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@posterpass.com

I was led to believe that 4 posts would cost $8.00 dollars, my bank account was charged for $39.00 dollars, and later an additional charge of 48.00, I did not authorize either charge and would greatly appreciate any possible way to rectify this unfortunate situation, of fraud. Poster pass is a very fraudulent company that lies and misleads individuals!