CB Medical Negligence and Deficiency Preferred Homecare Preferred home care - medical equipment

Preferred Homecare review: Preferred home care - medical equipment

Cassandra Sellers of US

Mar 26, 2024 2:36 pm EDT

Verified customer

Featured review

I have dealt with this company since my son was 4 months old. He relies on medical equipment for everyday basic needs. Every time my son needs something it is 6+ months of calling every day to be on hold for 1+ hours to get nowhere and we end up having to wait even longer for the equipment to show up or the diapers to be delivered. I have never in my life had to fight so hard for the basic necessities for my special needs son. Its not even the insurance that is giving me a hard time. Its this company! No-one in this company seems to care about making things easier to obtain or schedule. We are now going on 3 months this year alone calling everyday for a shower chair and the shower has been installed for almost 2 months now! Order was placed 01/04/2024. Shower was completed 02/06/2024 and we still have no shower chair. I was told today 03/26/2024 the order wasn't even processed or placed for order or insurance verified. So we now have to wait another "4 weeks" for a chair my 12 year old son needs to have basic hygiene needs met.

Desired outcome: just need them to improve their system and follow through. wait times on the phone are outrageous. and management doesn't seem to care just like their employees.

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Preferred Homecare phone numbers

+1 (800) 636-2123
+1 (800) 636-2123

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Customer Service

+1 (866) 260-2230
+1 (866) 260-2230

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Billing Questions, CA, WA & ID

+1 (866) 260-2192
+1 (866) 260-2192

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Medical Supplies, CA, WA & ID

+1 (800) 871-6605
+1 (800) 871-6605

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Preferred Homecare address

4601 E. Hilton Ave., Suite 100, Phoenix, Arizona, 85034-6406, United States

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Oct 30, 2024