Privacy Matters 1-2-3’s earns a 3.8-star rating from 41 reviews, showing that the majority of customers are satisfied with privacy protection services.
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Direct Withdrawal
This company somehow has directly withdrawn $29.95 for 7 months from one of our bank account. the best advise I could possibly give is to pay closer attention to the bank activity!
Isn't this fradulent? I never signed up with this company and they withdrew over $200 dls. from the account, without my approval!
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
An elderly friend of mine found "Privacy Matters" charging his debit card - and he has absolutely no idea how they got his card number! When I started looking into this I found that "Privacy Matters" is really just one little arm of a huge internet marketing company that has racked up more complaints on various internet sites than Bernie Madoff. Most of them are exactly the same . . . people find charges on their bank statements or credit card bills that they never knowingly signed up for.
Getting rid of these idiots is like trying to get gum off the bottom of your shoe in a hot parking lot.
The real name of the company is “Vertrue” and it’s based in Norwalk Connecticut. Here’s some of the tentacles of this beast I’ve uncovered thus far:
VERTRUE
20 Glover Ave
Norwalk, CT [protected]
http://www.vertrue.com
They have lots of arms . . . something like an octopus, but not quite as warm and cuddly.
The big one is called “ADAPTIVE MARKETING”
Adaptive marketing is an octopus attached to an octopus with lots of little octopi hanging off it. These are the ones that are obvious divisions of this outfit:
• FreeScore
• Privacy Matters 1-2-3
• Privacy Matters Identity
• 24Protect Plus
• Credit Diagnosis
• Credit Adapter
• Credit Score Express
• At Home Rewards
• At Home Rewards+
• BusinessMax
• Cross Country Savings
• DealMax
• Home Savings Mall
• Food and Flix
• Getaway and Save
• Leisure Exclusives
• My Great Deals
• Passport to Fun
• Passport to Fun+
• SavingsAce
• SavingSmart
• Shopping Essentials
• Shopping Essentials+
• Simply You
• Todays Escapes
• Today's Escapes+
• ValueMax
• Your Savings Club
Besides Adaptive Marketing the company operates other ventures including:
Neverblue (A “lead generation” company using internet tracking technology to sell targeted marketing . . . in other words, they sell YOU to people who want your money.)
Bargain Network (Markets foreclosed property, repossessed cars, etc. Sort of like internet leeches.)
Coverdell (Some sort of “insurance” marketing scam - makes me feel more secure!)
Lavalife (The leisure suit wing of Internet dating services)
MerberWorks Canada (A membership discounts company targeting this sort of crap to the French Speaking Quebec market.)
Avoid all of the above, and if you get caught in one of their scams, report them to the Connecticut Attorney General’s office, seeing as how that's where they're located. If they get Eenough complaints perhaps Richard Blumenthal will make these idiots his personal hobby.
Greenfrog.
The complaint has been investigated and resolved to the customer’s satisfaction.
Be careful, you will get 3 identification numers you have to cancel them all
I signed up for Privacy matters 1 2 3 becasue of a strange letter I got in the mail. I got the basic information, however I found their complaint process pretty useless. I decided to get my "truly" free credit report from Experian directly. I got the problem resolved and decided to cancel the service before my 1 week free membership was up.
When I went back and looked at my e-mails I was shocked to see that not only had I gotten signed up for the free credit report thing, but two other "one week free trial memberships" for identity monitoring and some discount club, all had different membership numbers. When I called, the rep was nice when I went to cancel the first one that I had signed up for, but tried to rapidly get me off the phone. I halted her long enough to rattle off the other 2 membership numbers for cancellation as well.
Bottom line, be really careful and pay attention to what appears to be redundant e-mails, they all offer different services and if you get signed up for all 3 somehow like I did, make sure you cancel all of them. Or you will start getting charged for things you didn't want in the first place.
The complaint has been investigated and resolved to the customer’s satisfaction.
What this company is doing is down right wrong! They took my credit card number from Classmates.com. I wonder if Classmates knows about this? Well... They will now!
Scam, scam, scam!
gameim is a scam and rip off do not buy from them
gameim.com is a rip off plz do not buy from them they get your money the the ### run you around you never get your item
UNATUTHORIZED BANK CARD PAYMENT
COPIED FROM MY ON-LINE BANK STATEMENT
8/24/2009 PRIVACYMID (PENDING TRANSACTION) $29.95
8/24/2009 PRIVACYM (PENDING TRANSACTION) $29.95
08/18/2009 PRIVACYM $2.00
08/18/2009 MVQ*PRIVACYM $2.00
08/18/2009 MVQ*PRIVACYMID $1.00
WWW.TWENTY4PROPLUS123.COM
08/18/2009 $29.95
FRADULENTLY WITHDRAWN FROM MY ACCOUNT WITHOUT AUTHORIZATION. WAS SUPPOSED TO BE FREE 30 DAYS...WITHDREW MONEY ON THE DAY OF WEBSITE VISIT.
The complaint has been investigated and resolved to the customer’s satisfaction.
I Just found out that I have been charged for 3 memberships since 2009. Privacy Plus, PMidentity, and SavingsAce. I did the math and that would come out to $5, 000. I didn't notice the withdraw because I use my visa card on a regular bases. I tend to spend 20-50 bucks on every purchase, so when they were withdrawing $34.95 and $39.95 every month I didn't notice it because It wasn't a huge sum. I'm very upset and will be calling the company and also contacting my Bank. If anyone has any input please comment. Thanks
I had signed up for $1.00 per month to have then protect my identity when I believe they actually scammed me out of money. I was charged anywhere from 29.95-34.95 per month. I never authorized this amount to be taken out of my account. This is unbelievable!
I accidentally clicked on an ad attached to Classmates.com, which led to a confirmation of membership from privacymattersidentity.com. Since I didn't know that I had signed up for this service until I received the email, I called immediately to cancel. I received anemail confirming the cancellation on 12/15/09. In reviewing my credit card statement for this month, I found a charge from privacymattersidentity.com, dated 12/23/09. I emailed the company, and today received an email stating they will cancel the charge today! Had I missed the charge, they would have kept my money.!
Club Savings) thought by getting my credit report from Privacy Matters would make a change.What a mistake.That's all the company left me with in my account, was change, 34 cents to be exact.
I had called and cancelled my account the day after I had singed up.But this morning when I called my bank to check my balance, P.M. had taken $29.95 from my account!
Also, a transaction from a company(Club Savings) associated with P.M. debited my account $1. What am I to do now?
Thanks for letting me post on your site.
A few days ago I recieved an unathorized charge to my credit card from AP9 PM Identity for 19.95. I never signed up for any of their products on any of their websites. I called their office at [protected]. Once I got a hold of them, which was pretty fast (was on hold for a few minutes), I talked to a Crystal and cancelled my "membership" with a full refund. The process was quick probably because they have a lot of them go through. This is a scam because I never charged it. If I did not go through my records that much I would not have caught it and they would have stolen my money. I don't care how fast they processed the cancellation. I might not have caught it and they could have made off with my money. This company needs to be procescuted. Also, a few days earlier I bought a product from Intellius of which I think it is part of. That is a rip off.
I became a memeber of classmates.com and this popped up in the app. process. I have tried calli ng and my phone # is not valid, however one time it was and they were closed! I want to cancel and their hours a few that they are opened!9
This company pmidentity has a scam going on. I only wanted a one time charge of $19.95 on my credit card to use there services. They charged 5 extra months on my card and said they are not refunding anything. Beware of there scam.
i cancelled online with them in june of 2008, and they took money again from my account.
These charges, $19.95, started appearing every month, several months ago for something I never signed up for. I googled the name that appeared on my credit card statement and found there are many others who have been scammed by these guys! So I called the number [protected] number and complained. they said they will stop my subscription. I had to demand a refund (only the latest month and I had to demand a confirmation number. I plan to file a dispute with Credit Card company about this company and refuse anymore billings because I just don't trust them. They still got about 5 months out of me. I now know that we need to be vigilant about suspicious charges.
Contact:
Privacy Matters Identity
P.O. Box 5152
Des Plaines, IL [protected]
[protected] (You will be on hold a long time)
These charges just show up on my debit card account. I do not even know who they are and I have never heard of them.
Irene Farnes
Unauthorized charges
I regularly check my balances PayPal account to see what transactions have been processed and found a transaction listed as IK9*PRIVACY MATTERS [protected] CT Debit $29.95 still pending for that day.
I called their number to find out what the charges were about and to find when the actual authorization was supposedly made so I could track down how they got my card no. The automated voice service was unable to verify any memembership. So I scouted around on the internet to find out who in the blazes they are and landed here at complaintsboard looking over countless reports.
Good news is that I was using a PayPal Debit Card so it is fairly simple to cancel my debit card and have a new one issued. From now on I will ONLY use PayPal for any of my online shopping. From what I understand they have saved me a great deal of hassle. Canceling any other cards would have been a nightmare.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for privacy matters 123, within 24 hours hours i canceled. i have since been charged 2 more times. Each month i have to check my bank statements. They are hoping people don't check there accounts. I know have to call again tomorrow and get a credit refund again. This has to stop!
Unauthorized charges
I contacted Privacy Matters through a pop up ad for a 'free' credit report. I saw the $1.00 charge and decided it was worth that. I do not recall any notice about a 'monthly' charge. Now I have discovered they have been charging my debit card for the last 3 months at 29.95 plus 1.00 each month.
When I called them they of course told me about the monthly charge and refused to credit my account. When I asked them repeatedly they finally said they would credit me for one month only. They then proceeded to charge me for the next month and gave me a credit for that. This 'free' credit report has cost me over $90.00.
Privacy Matters and companies like them are ruining the internet and must be stopped.
The complaint has been investigated and resolved to the customer’s satisfaction.
privacy matters123 is the company ----My credir card was stolen but that did not stop them from charging me for a service I did not ask for before my cancellation when thru with the stolen card a chrge of 29.95 plus 1.00 was posted to my account I immediately called and canelled this transaction and service this was in October now I am being charged every month in the amt of 19.63 for something I cancelled and have been given cancellation ref #'s yea right the latest charge was on 01/21/10 I called these ### buckets and again cancelled this service let's see what happens now
I have been charged for services that I have never used or wanted.Have had to change checking account, has caused so many problems Have talked to different people about cancelling services, which finally did but was never refunded the money that they took.I am still waiting for refund and it has been over a year.What can I do to get this taken care of?I never signed up for for this peroid, somehow they got me in this through classmates.com and I am still dealing with them also.I can not believe this.
Went for a free credit report, cancel by phone ahd still charged me two payments of 29.95, on my credit card.
I cannot view my credit reports after just signing up- this is ridiculous, I thought this was supposed to be a help to me to monitor my credit, instead they charge my account and I cannot even view my reports. What a help! cancelling in the morning
They got me kinda too. The card they keep charging I only keep under 20 in it, so it never goes though. Justfound out who this co. was. Why should I pay for a Credit report, when a person can a free one each year.
Renae
STP THESE ###
I have, so far, had a similar experience. However I am trying to persevere so that I may be able to get my so called "FREE" 3 reports!
I have been told that I have 3 more days to cancel my membership so that I don't incur the fee - we shall see!
Unauthorized credit card charge
I noticed two charges on my credit card statement last month, both for $19.95, one from Privacy Matters 123 and the other from Home Savings Mall. I have never done business with either of these companies. When I called to inquire about the charge the Privacy Matters rep informed me that the account had been set up through peoplefinder.com (I've never done business with them either), that it had been set up just last month and (the kicker is) that the address used was an old address; I haven't lived there for over a year. They've obviously had MANY complaints because when I told her about the complaints I had read online she immediately stated she would credit my card, asked if I needed anything else, then stated her name and ID number before hanging up. I don't know how this company obtained my credit card number but I'm watching it VERY closely and will be reporting them to the Better Business Bureau.
The complaint has been investigated and resolved to the customer’s satisfaction.
The people behind "privacy matters" are theives . It's a scam and regulatory agencies should be working on closing them down. This is out and out fraud. Is there anyone we can esculate this matter to?
I had the same problem. I got charged on my credit card for more than half year ($19.95 monthly). They claimed I signed up their service thru some third party website. But I never receive any communication (email or post mail) from this company about this membership. I am not aware I have their membership and never used it.
When I asked them for the refund they only agree to refund the most recent charge, not the other six charges of $19.95! I'll fight back to get all the charge back!
This company is totally a rip-off!
DW
Unauthorized debit
We found a charge in our account for $19.95 and found that neither my husband nor myself made this charge. Called the 877 number and they said it would be cancelled. When we found it it was still in the pending part of our account, but now today it has cleared. The bank said they could not do anything about it, however, am going to call again. I recently became a Classmates.com member and will NOT be renewing my subscription after the 3 months is up. We have cancelled his debit card at this time. Still waiting to get the charge removed.
The complaint has been investigated and resolved to the customer’s satisfaction.
i was checking my bank accout online and found two charges debited from my account. I had never heard anything bout this company nor did i authorize them to debit my account, i called and spoke with three different people and none of them could tell me how my account was charged because they did not hav any record of me having an account . And the drafts caused me to have overdraft charges of 50.00 dollars they told me that i would have to send them more paperwork from my bank and then it would take up to 2 weeks to get my money back.
Comments United States Unauthorized Charg
Tina Johnson
Last month I was reviewing my online bank statement and noticed an unauthorized debit withdrawal from my account from Privacy Matters 123. I called my bank and informed them of this and they went right to work. While on the line with them, I saw that the unauthorized withdrawals dated back to November 2009. Well, now my "membership" with Privacy Matters 123 is cancelled. But something has to be done to companies like this for doing these illegal transactions. I hope one day I tune in to the news and hear that this company is under federal investigation and that all businesses with tis company is halted.
They have stolen $29.95 twice (2 month fee) and then 1 more dollar from my cc. I did not get any credit report ever or any email from '123'. Never the less my First National bank (visa provider) is not very cooperative with me. Will drop it.
Unauthorized charges
Recently, I checked my automated teller line with my bank to see if a recent store purchased had been ran. Upon hearing the debit withdrawals, I found that there were two (2) transactions made on the same day in the amount of $20.95. I contacted a teller to find that these transactions were from Privacy Matters and Shopping Essentials. Upon further review...
Read full review of Privacy Matters 1-2-3 and 23 commentsinternet fraud
Beware of all 3 of these companies. They seem to be run by the same outfit.
I recently did a internet People Search on Intellus and shortly thereafter another company called ValueMax charged my debit card for $19.95 for a membership that I never signed up for. They also charged another bank account for a membership to PrivacyMatters. When I called to complain, it was the same person who answered both phone inquiries.
Privacy Matters offers free credit reports, then continues charging even if you cancel.
And a year later they charged again. They also try to sell you an identity theft protection package, which is REALLY ironic since that seems to be the business they are in--identity theft.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
About a month after joining classmates.com I noticed an unauthorized charge of $19.95 on my bank statement. I neither requested a credit report on a trial basis or paid basis. I am unsure if this is in any way related to joining classmates.com. I have contacted my bank to prevent any further charges and they will be taking action to get my money back. I also posted a query on my profile on classmates.com to see if others have had any problems with fradulant charges.
I don't know whats going on but now it's a monthly charge. They charge me & the the banks serves the credit notice and the cycle repeats itself. It has gotten so bad that I canceled my card today.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here! What's going on?
Fraudualant Charges/Stolen card info
It doesn't appear I'm the first! I have filed a police report, reported all agencies and will prosecute.
I canceled the same day I joined which was 6/1/08, On 6/2/08 they charged my card. I called my card company. They said to see if it was taken off on my next bill, which I did check. It was not taken off & I was charged another 29.95 in July. So my card was charged for 2 mos. after I had canceled. I am referring this problem to my credit card billing dispute dept. This company is a rip off and should not be allowed to use the internet! PLEASE inform everyone of this rip off, so noone else gets taken by DEALMAX!
WITHDREW 29.95 FROM MY DEPIT CARD WITHOUT MY AUTHORIZATION
I just noticed our credit card had been charged monthly by AP9 Dealmax for a number of months. I thought they were my wifes valid charges. When we discovered neither authorized the charges I called. They said I had signed up somehow in connection with a valid online vitamin purchase. I never knowingly signed-up for this and have no idea what Dealmax does. They agreed to cancel last charge but refused to refund past charges. Our credit card company is issuing full refund and pursuing fraud investigation.
You gave them account number when internet shopping and failing to read all the disclosures.
It was either a survey, money off current order - or missed unchecking the prechecked check box.
They do disclose that you are signing up for a free trail and if you do not cancel you will be charged the monthly fee.
Today show did a piece on this a few months ago. Investigating this same complaint - every website they investigated had full disclosure of the programs that everyone keeps claiming they no nothing about
I have also seen it myself and carefully avoid the survey, money off offer and make sure that all check boxes are unchecked.
Fraud, Unauthorized deduction from bank account
I recently logged on to Privacy Matters, Online People Search in order to find the latest address of a friend. They offer two choices, Just a basic info for the charge of $1.95, or a full disclosure package for $19.95. I elected the basic package for $1.95 and they immediately deducted that amount from my debit account at the bank. One week later on November 17, they deducted an additional UNAUTHORIZED amount of $19.95. I only visited that site once and only ask for the basic information @ the cost of $1.95. I have had to cancel my debit card to prevent further funds from being withdrawn and have filed an investigation with my bank. These practices are fraudulant and legal action should be taken against businesses that profit from these types of practice. The bank cannot deduct the debit until they investigate the situation which means it could take months to get it removed.
cannot cancel membership
Cencerning credit reports and scores.
Was told this was free. There are 2 componenets. One concerns 'privacy matters 1-2-3'. The other is
'my identity.privacymatters.com'. I was charged $1.00 for each which is ok. A few days ago, I was charged $29.95 for each of above. This I did not expect and I wish to cancel but cannot find a means of cancelling.
I called the number listed on my caller-id and received a message that said to contact Customer Service at [protected], between 9:00A and 5:00P. I just wanted to pass this information to all of you who got the same thing I got.
God Bless You All
Privacy matters is linked to Classmates.com. They withdrew from my bank without authorization. Thieves! I joined Classmates.com as a Free 7 day trial temporary member, and gave them my Debit Card info to do so. Privacy matters then without my express consent accessed the information provided to Classmates and billed me $19.95 for a Credit report I know I can get free once a year. This draft to my account caused an over draft, and a bill of an additional $30. When I notice the ‘unauthorized' draft I contacted the bank and they canceled the card to protect them and myself.
When I speak to their customer reps (Maria, ID# 151322 Shanon ID #22363) they refuse to tell give me the PH# number of Gary Johnson 9500 West Dodge Rd Omaha NE the supposed owner, or tell me where they are actually incorporated. They gave me Compliance Department PO Box 5152 Des Plains Ill 60017 as a contact address. They are not registered as business in NE or Illinois according to their Secretaries of State.
I had signed up to Privacy Matters becasue they offered to let me know my credit score for free, they just needed a credit card number to charge a "refundable" one dollar fee. I did all these steps they asked me to fill and when I arrive to the last page it says that they could NOT tell me my credit score because it was unavailable. I let 3 days pass and signed in to "my account", and it still kept on showing the same thing. Then my debit card statement arrived to my house and it showed two charge amouts from Privacy Matters: ome membership for the account and one membership to member club saving when I had NOT even asked for that. They charged me 30 for one membership and 36 for the second one each one causing me an overdraft fee of 29 dollars. I complained about it and they refunded me just 29 dollars to my account. It was just a month away from that that another bank statement arrived to me and it showed another charge of 29.95 to my account causing another 29 dollars overdraft fee, and the next month the same. I want this company to refund me MY MONEY because I am no longer a member of this unreliable company. I want my two 29.95 member ship charge plus the two 29 dollars overdraft fees bacause I DID NOT authorize at any moment any charge to my account. I am very unsastisfied with this campoany because what they are doing is fraud. I want them to contact me to put an end to this situation because I am not going to let this situation go any further. I am going to start contacting with other users that have the same problems and if this situation does not come to an end I will sue this company for fraudulent charges. My bank account is no longer secure from thefts because now this company is charging me money causing my finances to go down. I WANT ALL MY MONEY BACK!
Privacy Matters states that they allow you a 7 day free trial- by this they do not allow you a full 7 days BEWARE cancel in at least 5 days OR YOU WILL BE CHARGED! The are unethical, 6the lady was rude and gave me a million excuses that that was nothow the program worked...so another words as they say NOTHING IS FREE!
beginning August 2010 I have had $19.95 a month withdrawn for a 'membership' I never signed up for or authorized. I demand all monies be returned.
I DONT NEED YOUR SERVICE AND IBEEN CHARGE 31.00 FOR NOTHING IS AREPOFF
I've been charged for a service I was not provided. I curiously checked about my credit report and it's cost me, at least, $24.95. I may have been charged again, but I have to research more. Any help on cracking down on these scam artists? They need to stop.
I checked the company out on the ohio secretary of state web site:
Http: / / www2. Sos. State. Oh. Us / pls / portal / portal_bs. Bs_qry_bus_information1. Show_parms
It is operated by a joe adams.
The company address is:
98 st rt 303
Streetsboro, oh [protected]
When i looked up the address, it was an empty lot owned by:
Lasser realty llc
154 st rt 303
Streetsboro, oh 44241 usa
You can find joe adams and his phone number by looking him up on this site:
Http: / / anywho.com /
Enter his name, city: streetsboro, state: ohio
Joe adams and joseph h adams are the same person.
I have NEVER USED or have ANY IDEA what this company, Privacy Matters 123, is . Somehow they have been drafting money our of our account for over a year and we just caught it. I have had to cancel my debit card. The owe us a few hundred dollars and I will get my money back or I will take further action. THIS IS NOT RIGHT AND IT IS A FORM OF THEFT. I DON'T KNOW HOW THEY GOT OUR INFO, BUT HOW THEY GOT IT WAS AGAINST OUR RIGHTS.
I just looked at my credit card bill, and I have a $19.95 bill from Privacym, and it is apparently this same firm, Privacy Matters 1-2-3. I never ordered dip from this company, and the first thing Monday morning I am calling and asking for my money back. I don't know how they got my credit card number, unless they saved it from something I did about three years ago. I am somewhat disturbed about this, but know of nothing I can do except call the company.
Unauthorized billing
I had an unauthorized charge appear on my checking account via my bank card from this company. I never signed up for anything, just accidentally clicked on a link from which I then could not back up, finally having to close the web browser. I remember thinking at the time, "That makes me nervous. I hope they didn't plant anything on my computer", but wasn't too worried because I have a lot of protection. Now I have a charge and I can only think that they somehow mined the information.
At any rate I didn't sign up for anything, but have been charged. Grrr...
The complaint has been investigated and resolved to the customer’s satisfaction.
Checked my bank account on line and found out that PrivacyMatters.com took $19.95 out of my account. How can they do that when I never heard about them before. When I first saw the amount as pending I emailed Washington Mutual and told them not to pay them but unfortunately they did not listen to me. I too just signed up at Classmates.com. Funny that this would happen to two people right around Christmas when these companies don't expect you to check your accounts. How do I get my credit. I e mailed them, so that money better be in my a/c this week.
While checking my bank account online today I saw a recent charge for $19.95 to a company named Privacy Matters. As I had never heard of these people I Googled it and found out who they are. One of the other Google entries was complaintsboard which, when I went here, I saw others who had the same problem.
When I called Privacy Matters and spoke to a representative and asked how they got my bank information they wouldn't tell me. They said I had enrolled, which I had not. I told them I didn't want their service and wanted a full refund which they said they would do.
The only new service I have signed up for recently was Classmates.com and I see others have had the same problem when signing up for Classmates.com. I don't know if Classmates.com is selling peoples info to PrivacyMatters but if I'm not the only person having a problem with them then they need to correct how they do business.
I checked my bank account online and noticed 4 charges of $19.95 from Privacy Matters. I had NO idea who they were, so I called customer service of my bank, Bank of The West. The man I spoke with found a phone number and asked to call to see what they would say. If I wasn't satisfied, I had to call the bank back and they would have to cancel my debit card, issue me a new one and file a charge against the company.
I called the number that the Bank of The West gave me and the rep for Privacy Matters basically said she would cancel my membership and refund the last charge, but not the other 3. So, basically I would lose 59.85, which I really can't afford. When I asked how they are able to charge me, they said that I had enrolled through Classmates. com, which I never did! I told her that since they weren't willing to reimburse me, my bank would be filing a charge on my behalf.
I called the bank right back and the woman who helped me canceled my debit card so that they will no longer be able to charge me, issued me a new card that I will get in about a week, and filed a charge against the company. I will receive an affidavit that I have to sign and return.
This company is making millions, I'm sure. Some people don't pay much attention to their accounts. Someone should file a class action suit on this company. I had 2 overdraft fees on my account because when Privacy Matters took money out, other debits bounced so I am charged $32.00!
It's ridiculous and I have no clue HOW they are still allowed to operate.
In early December 2008 I purchased a reverse phone number lookup report from www.intelius.com and without my knowledge I was auto enrolled with a credit monitoring service provided by Privacy Matters 123. This is a fact I did not realize until yesterday.
I noticed a charge on my checking account for $19.95 from AP9 HealthPlan. I called my bank to have the charge removed (it was currently pending). I was told they could do that but it may be easier to contact the company charging me. I explained I didn't know who they where or how to contact them. My bank was able to provide the phone number for this company, so I called them. The number is: 877.993.6264. I first spoke with Kendra employee ID# 153528. I explained the current pending charge and that I knew nothing about it and without any further explanation she told me the charge would be refunded and my 'membership' canceled. I received a confirmation email confirming this. The email stated my 'membership' had been canceled.
After I thought about it, I realized since it was a 'membership' I was probably being charged monthly. I looked over my bank records for the last 4 months and sure enough they had been charging me every month for 19.95. The charges began 2 weeks after I purchased the phone report from Intelius.com.
After seeing this I called Privacy Matters 123 back and demanded a refund for the 3 months worth of charges to the 'membership' I never had. I spoke with Ty employee # 154626. She told me she wold not be able to refund the previous charges and that refunding the current month was the best they could do.
I complained and she told me I had to confirm my purchase by entering my email twice, insinuating I knew I was enrolling for this service. I told her; NO! I entered my email twice to confirm my phone report purchase, NOT a credit monitoring service. I then told her about all the consumer credit websites with complaints about being ripped off in this manner by the company she worked for and that if she wasn't going to refund my money I would organize everyone making complaints and file a class action lawsuit! With out skipping a beat she said; wait sir, I will process your refund for all charges.
It totaled about $60, but when I think about all the people they have ripped off; I think we should band together and find a lawyer that will fight for us. Not for the money, because I doubt everyone would see a full refund, but it would shut this company down and keep them from ripping off other people.
Other useful info:
*although the pending charges where showing up as AP9 HealthPlan, when the charge went through it would actually display as Secure Home CLU.
* Privacy Matters 123 did confirm that the 'membership' was purchased through Intelius.com, so anyone using Intelius beware that you will most likely end up a victim.
I went online to get a credit score. This company said they needed a dollar processing fee. OK, I stupidly gave them a credit card number. The next page informed me that they would be billing me 19.95 a month unless I called within seven days. I hit the cancel key. The cancel key worked just like the continue key signing me up anyway. So now I have to get in touch with them (they are only open in the mornings on weekdays). In the meantime I called the card company placing them on a dispute list for my account. But now I have the hassle of looking for the charges to show up before filing a dispute. With all the other complaints I see on this site I'm surprised the government hasn't closed these kinds of businesses down already. The only good thing to come out of this is that I've discovered this website. I intend to bookmark it and read it before doing anything else on the computer.
SCAM! SCAM! SCAM! After purchasing the product UGLUE on line, I received a call from the marketer of this product (so she said) offering a number of additional products, one being the Privacy Matters 123. I declined the offer only to receive a membership number with a ton of small print explaining how I would be responsible for paying for Privacy Matters and all the legal ramifications if I do not. Pretty bold considering that I did not order the product in the first place - WATCH OUT FOR PRIVACY MATTERS 123 - SCAM! SCAM! SCAM!
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
the same thing happened to me.. I signed up for a Free Trial on Classmates.com, cancelled my free trial well within the time frame, and today found a charge from Privacy Matters- I did not know who they were, but on the charge was a phone number so I called it... she said it was from when I signed up for the free trial on Classmates.com- there apparently was a banner that she said I clicked on- I wouldn't have clicked on a banner- and that by doing that I signed up for their service- I got a little upset... she did cancel my membership and I am suppose to be getting a refund...
I am also outrage. The exact same thing happened to me. When I called them the customer service rep. said that if you click on the advertisement they will automatically charge your card. How can these people get away with this! I contacted the Better Business Bureau. You may want to do the same. I am also going to contact classmates.com.
If those mystery charges hit your account within a statement cycle (30 days) the bank should have refunded you the money after an investigation. They also should have reversed any Overdraft Fees.
Did you know if the bank puts a hold on a deposited check to delay funds until the check clears you aren't supposed to be charged Overdraft or Non-sufficient Funds Fees if items attempt to clear while the item is on hold? If the check doesn't clear (for whatever reason) than you are still responsible for all fees, including a Returned Check Fee. Most managers won't tell you this, but if you see fees resulting from a Delayed Funds Hold you can request they be reversed.
Cancellation of Membership
On April 9, 2008, I requested cancellation of my account and the
trial membership. Subsequently I have been charged monthly
for the membership in the amount of $19.95 plus $1.oo . I now
am requesting not only cancellation of my membership but a re-
fund of money charged me since April 9th. I figure this amounts
to a total of $62.85.
James Buchin
For the past 2 months, Privacy Matters 123 has taken $19.95 out of my checking account without my authorization!
I called back in Jan. 2010 to complain and I was promised a refund, but one was not issued. Again, this month (Feb. 2010) a second withdraw was made. I called again. This time, the so-called manager told me, that no record even existed that I had called in January! I was given a confirmation number and I have 2 names of who I spoke with.
I then called my bank, Wachovia, who proceeded to tell me that I cannot get a refund! The only way they can help, is if another payment comes out in March. I can then call my bank, give them the confirmation number, then they can take action! Stay away from Privacy Matters 123!
I cancelled all services on 9 / 8 / 09 and today they charged my account.
My 14 year old son ordered from a TV Commercial, received the product he ordered along with additional monthly subscriptions at $19.95 per month from Privacy Matters 123, an identity theft company. What a joke. They are the one's who are stealing money from a debit account!
They called shortly after his product was ordered, never confirmed his age, and coerced him to sign up for their service.
I had to threaten them to have the service terminated and have all monies refunded. They said they would return all funds except the $1.00 account set up charge, that was definitely not refundable. Are these people for real. They are an IDENTITY THEFT company?!? I am awaiting the refund that somehow takes 3 to 5 business days. How is it they took our money in a matter of minutes?
Initially I was interested in their services to track down the identity of a caller. After signing up and realizing there were strings attached, I called to cancel. My cancellation was confirmed by the lady on the phone, however, I've been charged for the last 4 months! I called today and their employee said they were never notified of my cancellation. This is a complete scam...they make their money by continuing to charge people who have already cancelled.
I tried to cancel a recurring monthly fee which I apparently was not aware of when I visited the website to see about obtaining a free credit report. I found a debit transaction on my banking report and alerted the bank of an authorized purchase. However, I do not know the correct name of the company other than the information that appeared on the banking report which was MNI*CREDITRPT MNTR. I would like to get a refund and cancel the monthly fee but was unable to do so on their website. Thank you.
I just found a charge of $19.95 from a Privacy Matters company that I have never heard of. Looked back and I've been getting charged monthly since February! I have never heard of this company or authorized that they charge my account. Is there any action that can be taken?
Privacy Matters 123 is a SCAM! They keep billing you each month after their trial period is over!
WARNING:: NEVER USE THEM!
Ihave been billed to view report online but everytime I go to their site they ask the same infomation to bill card again
I didn' receive a welcome email as advertised with instructions on how to access the members only benefits. and there was no phone number given to call and discuss this or cancel this account.
Unauthorized charges on my debit card. I DO NOT know how they got it. Possible phishing/ virus.
Signed me up for a service without authorization
In April I used Intellius to get the email of an old friend. Cost was $4.95. Neither of the emails was valid. Sent an email to the company and never got a reply. Then, I noticed that my card was being charged $19.95 for PM Identity protection services. Quite ironic! After seeing all of these other complaints, I would have to call it a scam. I called and was assured by a supervisor that a refund would go out in two business days. I am not going to be holding my breath. I am going to go to war if I do not get it!
The complaint has been investigated and resolved to the customer’s satisfaction.
Online scam!
After signing up to use this service for the first time, I got to a screen that said it had to 'verify' my identity. It had 3 choices of questions, which involved my old loan accounts, credit accounts, and street addresses. A little too much to just 'verify' my identity. When I left the website and tried to go back to it, there was no member login anywhere. After putting my info in again, I thought I would be redirected, but no. Even with the same exact information going through their system, they started another account with my name on it. So I have emailed their customer service and am now waiting for a worthwhile response, which I'm really not expecting to receive.
The complaint has been investigated and resolved to the customer’s satisfaction.
Company got debit card information from another site!
I noticed $19.95 taken out of my checking account from a privacy matters. I called 800 number listed on my checking account form. I had to enter my debit card number to even find out membership number they wanted me to enter. I talked with a guy named Dimetree. He said his employee number is 152852. He told me they were affiliated with peoplefinders.com...
Read full review of Privacy Matters 1-2-3 and 43 commentsFraud and scam!
I, as others on this website have experienced, thought I was going to receive a free credit report from this privacymatters website. I signed up and expected to receive the report. I didn't know I was going to be charged $45 a month. I never received a report AT ALL and was unable to catch the monthly charges until three months later. They only refunded me for the most recent month's charges because they said it was their company policy. I ENCOURAGE EVERYONE TO REPORT THIS COMPANY TO THEIR ATTORNEY GENERAL. Mine told me that more complaints received would lead to governmental action. This company is around solely to rip customers off. REPORT PRIVACYMATTERS.COM TO YOUR ATTORNEY GENERAL!
This also happened to me.
I also did not sign up for this.
I have been charged $29.95 for Feb.and March.
Don't know where to go now.
Thanks
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Overview of Privacy Matters 1-2-3 complaint handling
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Privacy Matters 1-2-3 Contacts
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Privacy Matters 1-2-3 phone numbers+1 (888) 239-0316+1 (888) 239-0316Click up if you have successfully reached Privacy Matters 1-2-3 by calling +1 (888) 239-0316 phone number 0 0 users reported that they have successfully reached Privacy Matters 1-2-3 by calling +1 (888) 239-0316 phone number Click down if you have unsuccessfully reached Privacy Matters 1-2-3 by calling +1 (888) 239-0316 phone number 0 0 users reported that they have UNsuccessfully reached Privacy Matters 1-2-3 by calling +1 (888) 239-0316 phone number
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Privacy Matters 1-2-3 address8770 W. Bryn Mawr, Suite 1000, Chicago, Illinois, 60631, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I too was ripped off. They are affiliated with credit score .com. also!
I called my bank account to verify my balance and says over drawn. I have NEVER over drawn my bank account.
not only did they deduct the first time $23.95 from my account they came back later and deducted an additional $29.95 from some supposed other credit company. Lady named Debra ironically answered the phone on both numbers not even 2 minutes later when I called to check this out. I told her I wanted my money back in full or else I would sew them. Isn't it interesting how one minute she isn't giving nothing back her policy bull [censor] and as soon as I said sew hmmm I'm getting the whole thing back.
Scandalice [censor]!
Pissed off in Fresno