Pronto Insurance review: Auto insurance claim

Pronto Insurance is by far the worst insurance company we have ever dealt with!

We were hit by someone that is covered by Pronto and it was 100% their fault. Pronto did not dispute fault but took OVER 3 weeks to fix our vehicle and now is refusing to cover the full amount of the rental. We have documentation that proves they were the ones that delayed the repair due to "under staffing" (their words to us)! Now they are not taking responsibility for the rental expenses we incurred due to their inability to get an adjuster in a timely manner and their inability to submit payment to the body shop.

I've seen this same type of review all over the internet - it seems to be their normal way of doing things. STAY AWAY from PRONTO Insurance!