Here's a story about some people you can't trust. Two realtors from Prudential Fox Roach's Margate, NJ, branch were involved in my purchase of a house. Mark Arbeit was one of them, who represented me and my wife; Lou Solomon was the other, who represented a dumpy, pasty-faced, high-fivin' mortgage broker, from whom we purchased the place. Nine days after we moved in, I discovered a leaking underground oil tank in a small concealed shed, back-to-back with the full-sized shed.
Well, my first step was to request from Pru-Fox a copy of the standard NJ seller's disclosure form, which covers oil tanks, and which had been advertised as available for inspection on the property's MLS description. Whoops, I was told, there never really was a form completed. OK. Knowing that realtors, for their own purposes, keep meticulous records of lookers who go through their listings, I next asked for the list of prospective buyers who had been through my place, some of whom doubtlessly found the tank and let it be known that was why they weren't buying. This request must have hit too close to home because, at that point, I was told to beat it, that I owned the place, and just to get over the fact I'd been hoodwinked.
I subsequently came across some info on Mr. Arbeit in The Washinton Post archives for June 20 and 25, 1987. Seems that before he reinvented himself as "Realtor to the Stars, " Mr. Arbeit was an assistant elementary school principal but got bounced from the post on account of, er, improprieties, shall we say, with some poor schoolboys. NJ requires all realtors to possess "good character, " so I took my info on Mr. Arbeit to NJ's Real Estate Commission. This thoroughly corrupt board gave me the brush-off; Pru-Fox gets whatever it wants in NJ, and it wants its boy, Arbeit, out there fleecing the rubes.
I've heard from a realtor friend that my name is still a punchline among all the realtors in Margate; Mr. Arbeit, Mr. Solomon, and their doughy mortgage broker pal all point to me as proof they are so slick they can unload even a toxic waste dump. You know what's really funny, though? You'd think a big outfit like Pru-Fox would do something to vet its "sales professionals." Well, read about Mr. Arbeit and think again. Makes you wonder how many realtors with similar histories Pru-Fox has lurking around its many offices, with access to bedrooms in the homes of all the supposedly "savvy" sellers who list with Pru-Fox.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hired Darren Sautter to market my home in Cherry Hill last Summer. He was not proactive on my behalf, to put it politely. He lied to me several times. For example, I accidentally locked myself out of my house and had to pay $225 to get a locksmith when that lazy so and so had a key. He said he didn't have my phone number. Huh? His marketing consisted of putting a video of my house on You-tube and kicking his heels back to wait for the offers to come in, I suppose. Doesn't work in 2011. He would send his realtor friends in to look at my house which in turn would just pass on negative nasty comments (i.e. non-constructive criticism). I couldn't wait for the contract to expire because he wouldn't let me out of it. He then held onto the key and pretended he didn't have it for awhile, until I threatened to file a complaint against him. Two months later, Prudential insurance company (who he is affiliated with) rats on me with my homeowner's policy because someone told them that the place was "vacant", though technically I still went back to the house. The agency seemed to know that I moved (who told them?) When I spoke about this to Joanne Barnhart from Prudential, she then mentioned that if "I signed again with Prudential" I could get cheap homeowner's insurance with them. I immediately suspected racketeering and said to stay away from me. My policy was cancelled.
Do yourselves a favor and skip this agency.