PSI Services
Reviews and Complaints

On March 18th, 2023, at 4:30 AM Certified Asthma Educator Exam.

I provided my US passport and Driver's License, which both had my first name, middle name, and last name. I am Hispanic, so we have many names. However, since many sites do not have spaces for multiple names, I usually register first and last names for exams.

I registered as first and last name, which is also how the NBRC lists me.

My identification clearly identifies which is my first and last name. The person verifying the identity kept stating it was not the same person. The person would not allow me to speak to a supervisor or someone of authority either.

I have never had this issue and have previously tested on this site without any problems. I was logged out, and now I have to pay again over $300 to take the exam. I cannot change my identification and do not think I should change my name.

I did contact the NBRC, pending a response. I am also in the process of contacting an attorney for guidance.

Today I took another test with PSI last test I thought it was my Laptop being slow to answer. 3 test laters it is PSI Exam its no way my internet was not having any issues. It should. not take almost 7-10 seconds for the next question to pop up. This is really sad. EVERY SECOND COUNTS. I am tired of being ripped out. And know one every responds. Today after my exam I went to google and Facebook and found its a common issue with PSI Exam. And they don't care to fix it but keep taking my money.

I took my realtor course and passed, but my transcripts uploaded incorrectly to the psi account. No one at PSI have helped me or the

school fix this so that I can take my state exam and get my license. I am out of lots of time and money, because this company employs in knowledgeable people. My school uploaded my

Credentials Feb 23 and it is now March 17 and I am still trying to get help. The school has emailed and called. I have sent at least 7 emails and made 15 calls. By the way, you will never speak to the same person twice. I have even tried to get help on the online chats. I’m not sure if I’m more disappointed or pissed that I invested this much time.

I have taking my life Exam on Mar 4, 2023. in CA San Jose test room. until Mar 9, 2023 I just received my score report with my name incorrect. I called the PSI customer service requested to fix my name, always saying waited 3-5 business days and nothing I receive from my request... the customer service department are useless and very bad management.

I requested to get my name fix from Mar 4, 2023 until Mar 16, 2023 I have no response, this is how 3-5 business days work?

It has been a month of trying to sign up to take my Illinois Managing Brokers exam. Every time I call your 800 number I speak with someone new. And absolutely 0 of those people have helped me. I explain that I have taken my hours and have both certificates from Colibri. PSI system will not allow me to log in. And each person at PSI that I have spoken to states that I am not in the system. Garret Renner, from Colibri has been trying to help me. He spoke to a person named Ching. Ching assured him that I am in your system and that I will be able to log in to make an appointment to take my managing brokers class. I tried again this morning and no, I am not able to log in. Your system will not let me in. I have filed a complaint with the IDFPR against PSI. My next step is contacting a lawyer to see if I have any legal rights, since PSI is being neglectful in correcting the error in PSIs system. I have done everything correct. I have reached out to PSI by phone and spent literally hours on the phone trying to get someone there to help me. This needs to be rectified. This has been going on for 1 month and counting

I took an exma at their testing center and lights went completely out. It took them forever to send me a voucher I had to keep calling and keep emailing. Now i go online itś telling me im inelgible to take my exam. no one knows nothing. I hope I never have to use them again> they should be out of business I reached out to the president of the company and she lied like someone will reach out STILL NOTHING.who do i contact regarding these people? Im about to get a lawyer at this point

Scheduling a test was a nightmare, no direct website, had to call university to get website to schedule a test. Finally get scheduled, no other information was given to do online proctored test. Day of exam comes along, start getting my computer going to test 45 minutes before start of exam at 530. I FINALLY found a number to call to get tech support at 545 to help me get to the place where you even test. Talk about getting frazzled and anxious before a state exam. Wound up failing the test. Complete joke of how they run their testing. Wish state of Wisconsin had an alternate way to test.

On November of 2020 I called psi Albuquerque to give my address change I was told to use a computer and fax I didn’t have that. So in 2021 I called and got no answer I did my continuing education and tried to call again and no answer the state of New Mexico was closed beyond Covid I kept calling but no response.in December someone finally answered I was told I was 8 days pass the six months all I wanted was to get a application and keep my license. I don’t think it’s fair that someone who answered the phone to tell me that I had my license for 15 years and Covid and the state being closed to take it away all I’m asking for is to have my license back I’ll pay a fine if need be. But I don’t think I should have to redo the whole test again

Please help to return my license. Thank you

Look forward hearing from you.

I wanted to share my experience with you regarding the CKAD and Prometheus certifications offered by the Linux Foundation. As someone who is passionate about open-source software and the Linux community, I was excited to take these exams and earn these valuable certifications. However, my experience was anything but positive. I am tagging Linux Foundation in this post as I believe they need to be aware of the ongoing issues with their testing platform.

During the CKAD exam, I encountered an awful verification process. The PSI Secure browser kept showing "Connection failed error," which caused me a lot of frustration and wasted time. Despite my best efforts, I could not avoid these errors and had to endure a stressful experience throughout the exam.

The issues persisted during the Prometheus certification exam as well. In the check-in process, the PSI Secure browser showed an error stating "Connection failed." The verification process was also terrible, and once I started the exam, the PSI browser continued to crash. This led to a lot of wasted time and effort, as I tried more than five times to pass the verification process and continue the exam, to no avail.

During the exam, the PSI browser closed and crashed repeatedly, providing me with different errors. I tried different internet providers, including a 300Mb Optical internet connection and 5G, but the issues persisted. I created tickets in PSI and the Linux Foundation, but unfortunately, I did not receive any answers to my queries.

Overall, my experience with the Linux Foundation's certification process was terrible, and I hope that they take note of my experience and work to improve the certification process. Еspecially considering that PSI is no longer an exam provider in AWS (https://aws.amazon.com/blogs/training-and-certification/changes-to-aws-certification-exam-delivery/). I would love to see the certification process become more user-friendly, reliable, and efficient, enabling more people to take advantage of these valuable certifications.

Hello! I took the test with PSI 4 times. It is really funny that I fail the same test 4 times when I work in the industry for 3 years. The full disclosure never provided by PSI and it makes me think that they intentionally fail people to collect more money. Instead of the disclosure, PSI gives random numbers that can be easily made up by their program. They call it a disclosure and keep scamming the test takers and stealing their money.The company like this should go out of this business. And there are multiple complaints across all Internet on the same issue with them.

I do not know for the life of me how Elaine Colbert can work for PSI. She’s very rude and when it comes to texting, feels it’s a joke to drag her feet with the testing process. She takes pleasure in getting under people’s skin which is unfair to those already nervous about taking a exam. The PSI location on Lord Baltimore Drive in Woodlawn MD is the pits! I promise you, there will be several complaints regarding this location.

I have taken two exams with the company. I passed both big sections of the exam however i did fail the short portions. One was due to understudying but the other was due to the system not starting when my exam was supposed to (psi system so this was on them).I reached out to figure out how things needed to be handled with the first exam that was their fault and they told me they had to escalate it and it would take 3-5 business days, so I waited. I called back 6 days later, and they told me the same thing, they would escalate, and I would have to wait 3-5 business days. I called back again 6 days later, and they told me the EXACT SAME THING. I asked to talk about things with a manager and they put me through, but it went to voicemail. I finally received an email stating that I had been registered to take the exam. I received an email stating that I would be able to register for my exam which I did. It would have been for 2/18/2023 at 1:30pm. I signed in and there was nothing that I was able to do. I reached out to technical support, and they had NO RECORD of me scheduling my exam. They told me I had to reach out and schedule my exam and there was nothing they could do. I have been on hold now for 1 hour waiting to talk to someone. This company is an absolute nightmare to deal with and I would not recommend them to anyone.

I Paid for an exam, didn’t get to take it due to the real estate commission switching to Pearson vue. I requested a refund 3 weeks ago and have yet to get it! Call and call the candidate support line, no one answers ever! So mad. Give me my money back PSI. Do your job. You are holding onto money that isn’t yours! I have called a million times and can’t get any help!

THIS IS A RIP OFF. I wish that I had found reviews before I tried to purchase a book from here. This is a rip off. I ordered a book to be downloaded and followed the instructions. The book never downloaded. PSI says that it will not refund any once it downloads. I called tech support and got bounced around for hours. The tech support guy after doing a remote look on my desk top verified that there was no download, and promised to have it sent again. I waited a day and called them back – now I have four ticket numbers. Again, spent four hours and three people that I talked to. After 45 min on hold I gave up. I foolishly ordered the book again (I really needed it) thinking that maybe I did something wrong. Still the same result – no download. I don’t hardly ever do reviews, but I am so mad at this. PLEASE DO NOT PURCHASE A BOOK FROM THIS PLACE. I am hoping that their testing is better than this as I have to take a test through them.

I was supposed to take a retake of the CO Broker Exam and when I logged in to do so, the system prompted me to retake the National Exam which I passed in Sept of 2022. There was no way to proceed unless i wanted to take an extra test, and when I tried to follow up with PSI to adjust this they told me there was no workaround and I'd have to schedule a new test and pay the fee again. I am shocked and outraged that their system is too unsophisticated to know that people don't want to retake extra exams that they've already passed, and that when there are issues there is zero ability to use common sense to get people scheduled to take the exams they need to take. The customer service is abominable - waiting 45 min to talk to a representative that has no ability to do anything other than verify your information (10 minutes) and pass you off to another representative that is equally unhelpful. when i mentioned I would have no choice but to dispute the charge for the untaken test with my credit card company I was told that i could do so, but would never be eligible to take another test with PSI if I did. Blatant bullying, intimidation and consumer fraud.

How the government can partner with such an unethical and unsophisticated testing agency is beyond my ability to comprehend.

I am extremely disappointed in PSI about my test Score Report. After passing the Real Estate Broker's Exam, I have waited 12 days and I haven't received my score sheet. I have spoken with not a few CS representatives and they did nothing. A particular CS rep said she will make an order for the score sheet of both State and National parts of the exam because I haven't received any and I will get it in the email on Thursday Jan 26, 2023 but it never came. On, Jan 31, 2023, Ruth Edwardson who is supposed to be a supervisor of score results unit cannot tell me when I will get my Score Sheet after ten days of waiting. She told me very coldly that there is nothing she can do. Every CS representative I spoke with all verified my email address, telephone number, candidate ID number, date that I sat the exam, etc every time I called but they did nothing. And because I don't have the Score Report, I cannot apply for my Broker's License. This is really very sad and simply means PSI is unreliable. Every time you call, I am made to wait for hours before a CS rep picks up the phone. Its appalling.

I’m at the testing center and have an issue. I took the test on Monday and didn’t pass. Today I’m taking the retest and the testing center won’t allow me to take it. I was told to call the 800 number. I’m currently on hold and have been for 20 mins missing my test. I’m very upset.

I was divorced on 1/5/2023. My school and my account are in my maiden name (Fernett) since it was legally changed with the courts. I got my final judgment of divorce last week and brought it with me to Monday 1/20/23 test date. Along with my birth certificate. I was told I could take the test then but if I didn’t pass, I would have to come back with an updated driver’s license or social security card.

I went to the DMV yesterday and the social security office. My name is now changed with EVERYTHING having to do with the state of NJ. The courts, dmv and social security. Both places gave me a print out showing I changed it, however nothing is printing on the spot. The DMV, ever since Covid, stopped printing IDs. I explained this to the testing center who didn’t believe me that the DMV wouldn’t have given me a new picture ID. The paper states Interim drivers license and that my picture ID will arrive within 20 days in the mail. The social security office gave me paperwork as well. That says it will arrive in 2 weeks.

I was told by the testing center that I’m just going to have to wait 20 days. This is completely unfair. I was already allowed to take the test on Monday and had I passed, I would have the license. I just finished the course and spent hours studying. The information is fresh in my mind and I’m not be allowed the chance to retake the test. I will have an unfair disadvantage having to wait nearly a month to retake it.

I spent a lot of money on the course and now on 2 tests. Im very very upset and need someone to call me back to help me.

Thank you,

Desiree Fernett

[protected]

I tried to schedule the CBMT music therapy examination. The website is broken, and the link you click to find information about scheduling your exam just takes you back to the home page, instead of showing you exam info. This is a huge problem as you are supposed to be able to schedule your exam online. I called multiple times over the course of 2 days and spent roughly 7 hours speaking with people and sitting on hold. The people I spoke with clearly did not know what exam I was talking about and tried to tell me I needed to create a CBMT account. You are not able to create a PSI account until CBMT approves you, so this is something I had already done. Multiple times someone picked up the phone and immediately hung up without speaking a word to me. This service wasted so much of my time and caused me incredible stress around starting my career. This is unacceptable.

Date:1/24/2023

Time: 2:10pm

I was directed by instructed to call into testing center for Military Discount code process. I was connected to Deborah who asked me to take a photo of my ID and send to an email she wasn’t sure of and who would receive it. I shared with her that I couldn’t do that unless the email was a secured email and I knew who would be receiving it.

Deborah responded and stated “DO YOU WANT THE DISCOUNT OR NOT”. I cut her off to inform her that for security purposes I wouldn’t do that. She begin to fuss about if I want the discount or not and just send it. I then asked for higher support and she had more smart remarks.

Deborah should be coached on her entitled behavior and that her job is to support clients. Not to go on rampage about what she dislikes about the military and discounts.

I purchased the practice test questions from PSI. The most you available. I took the test today and failed. Lowest score. None of the questions were relevant. I question the integrity of the exam. Are you failing people purposely to make money and steal money for fake prep material? Could you please provide your fail to pass rate since taken over California? Something on your end is broken. Thank You