Rainbow Appliance review: Sold broken oven 1

I purchased an oven from them and after opening the box found a crack on the handle bar being covered with a piece of tape so that I wouldn't notice it on delivery.in addition, after making all the correct connctions to the gas line (following the oven's manual) it would not light the oven's pilot - the oven did not work! I called the merchant and asked that they fix it to which they replied that I should do that. I then immediately asked to return the oven and that they honor their return policy. They replied that they would pick-up the oven. However, a week went by and they didn't pick it up. For the next few weeks I kept calling and e-mailing them asking that they pickup the oven, but there was no action from their end. 2 months later they called and told me that they now will be able to pickup the oven. I replied that the oven was delivered to my summer vacation home and that i'm no longer there. I reminded them that I had been calling and e-mailing them about the oven right after delivery for quite a few weeks. They had nothing to say other then that I had signed on delivery! I tried refuting this charge with my credit card company, but this merchant kept denying they did anything wrong and that I signed on delivery! This oven costed me $400, I had nothing but grief from this merchant - I truly regret buying from them!

Buyer be aware! Buy at your own risk! Don't expect service from them.