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I am writing this with an overwhelming sense of frustration and disbelief at the abysmal level of service I have received in my attempt to resolve a product issue over the past two months. My case number is [protected].
For the past several weeks, I have patiently followed every instruction and endured seemingly endless delays in the hope of having my Razer mouse issue resolved. Each time, I was met with promises of assistance and resolutions that never materialized.
After multiple interactions with your support team, providing proof of purchase from Amazon, and enduring countless excuses, I was shocked to receive a response stating that my device, purchased from Amazon, was somehow deemed unauthorized because it was through a third-party reseller named "Kermite Electronics Store."
This revelation is not only preposterous but utterly unacceptable. If Razer has an issue with a product sold on Amazon, it is Razer's responsibility to address it, not pass the blame onto the customer. I purchased this product in good faith, expecting the quality and service that Razer claims to provide.
To add insult to injury, your suggestion to purchase Razer products exclusively from authorized resellers is impractical and insulting. I bought this mouse less than six months ago, and now I am being told that, due to a technicality, Razer will not honor its warranty. This is an outrageous stance, and frankly, it is an insult to loyal customers like myself.
I demand an immediate and satisfactory resolution to this matter. Two months of waiting, unfulfilled promises, and now a denial of warranty based on a dubious claim of unauthorized reselling is an unacceptable way to treat a customer. If my concerns are not addressed promptly, I will be left with no choice but to escalate this issue through consumer protection agencies, public forums, and any other means necessary to ensure that others are made aware of the disgraceful treatment I have received.
