Redbox’s earns a 3.0-star rating from 145 reviews, showing that the majority of movie renters are somewhat satisfied with rental experience.
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charge for movie I didn't rent
Was charged for a movie that I never rented. They took the charge off but my question is how could this happen and I can not trust them any more. Was good while it lasted.
The complaint has been investigated and resolved to the customer’s satisfaction.
constant charging for dvd returned
I thought Redbox would be wonderful. WEll, i was wrong!!! Every time I check my bank account, there is another charge from those people. When I call them, they claim they did not authorize any charges and blame the bank. The bank says they do not take out charges unless they are told to, meaning Redbox. Now my bank wants to charge me $26 to stop payment on...
Read full review of Redbox and 20 commentsovercharging
I just discovered Redbox rentals in my town last week and thought I would try it out. I rented a movie, took it home and returned it the next day. I did this a few times over the last week and returned each movie on time. I thought it was odd that you don't get a receipt for your returns, and now I know why. I looked at my checking account statement online...
Read full review of Redbox and 22 commentsmovie absent
I dont know if this is an affective way to let people know my complaints, but, on the redbox advertisment right next to the redbox machiene, it said " hell boy 2" and it specified the date in which it comes out "november 11" and it is november 22 right now, and yet the move, hellboy 2, is yet to be seen. I was really looking forward to watching that movie, and I am a good customer, i Come every week since the day redbox started.
"i Come every week since the day redbox started."
Because a big red machine takes that into consideration...
There are likely other redboxes in town, try them.
I rented a movie for a night and returned it the following day .
A month goes by and as I look over my credit card bill I notived a charge of $26.50.
This is the 3rd time it has happen to me.
REdbox let the first two go by and credited my account.
This time they say I have to pay and they will give me a credit of $10.00.
I'm pissed because I did return the DVD the following day, so now I have to pay $16.50.
I will never use redbox again
questionable business practices!
You may have noticed large red DVD rental kiosks in your local supermarket installed by a company called "RedBox." I was so excited as it seemed so convenient to rent a DVD this way, and it was "only" .99 per night. However, I've now paid the same price I'd pay at Blockbuster video for a new release, and I have not had any response to my request for assistance from RedBox (via their website OR their toll free number).
When I went to return the DVD the following day, their kiosk was down, which means you have NO WAY TO RETURN THE DVD, AND CHARGES CONTINUE TO ACCRUE TO YOUR CREDIT CARD THAT YOU SWIPED TO RENT IT. When I phoned them from the kiosk as instructed (using my cell phone which has a pay-as-you-go plan) I was on hold for 15-16 minutes, and repeatedly encouraged by a computer voice to leave a voicemail message for them, and that they would return the message in 24 hours. We are going on 120 hours, and counting...
So I sent them e-mails over the weekend requesting assistance. No response to those, either. And my card continues to be charged... DO NOT RENT A DVD FROM REDBOX! It is a consumer protection nightmare because you can't get a live person to help you. Just walk over to your nearest video rental store and rent your movies the old fashioned way.
This is literally a thieving scheme they've stolen $45 from me so far and my videos where returned. Do not ever trust them with your cc info they will charge and charge you with no way to contact them. Horrible criminals who hide behind a corrupt corporate veil. I hope a class action takes them down quickly
9/17 2.13
9/21 6.39
9/23 4.26
9/25 4.26
9/27 4.26
9/29 4.26
The last rental I had was on 9/23 the rise of GRU.
DO NOT I REPEAT DO NOT GET ANYTHING FROM REDBOX. This is probably the shadiest company I ever had to deal with. My card is still being charged somehow when I been deleted my card and been returned the movies. So they keep your card information and slowly takes money from your account. Pathetic.
Every month for pass 6 mths redbox charges unauthorized charges to my card I want it to stop and I want all my money refunded...
Redbox hope y'all go out of business wait u want cause u take money from people for not Damn reason and nobody can do anything about it 🖕
I been charge 31 dollar's for a movie That i didn't get and i want my money put back on my Card
Redbox charged me $17.66 for returning a movie 10 days late, but I returned it the day after I watched it. No more Redbox movies for me - got no satisfaction from the company.
I go to rent a couple movies new years day 2017. I pick Bad Moms, Suicide Squad and Magnificent 7. It gives me my 3 cases and I get in my 18 wheeler and head on. Well I stop for the night and wanna chill and watch a movie. It gave me 2 bad moms and a freaking cartoon movie. U have no idea how pissd I was and there customer service is closed
I rented a movie yesterday and it started skipping about 30 minutes in.
Tried taking it out and cleaning it, but it did not cease skipping.
No, in fact, it skipped over half of the movie and now I'm starring at a frozen, unmoving screen.
Lovely.
Ps. It's scratched af
Months ago, RedBox falsely alleged that I didn't return a movie, and then charged me a $24 replacement fee. It took forever to straighten this out with Customer Service over the phone, and I think the only reason they refunded the money is that I threatened to rent exclusively from Netflix. Tonight I decided to make good on that threat because I discovered that 2 RedBox promotion codes they'd issued to pacify me expired within approximately 10 days of being issued -- another rip off!
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Redbox emailscorporatecustomersupport@redbox.com100%Confidence score: 100%Supportkbrennan@redbox.com98%Confidence score: 98%communication
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well, I tryed to rent 2 movies a couple of weeks back from the redbox & my debt card kept getting declined, so I called redbox & they told me that I could'nt rent from them because I kept 2 movies out for 16 days & owed them $35.00, So they told me the names of movies I had rented& the datethey where supposely rented on . I thought it was kind of funny because I own one of the movies already, and don't understand why I would have rented that one, so I called my bank & there was no transactions made on the date redbox claims. I get redbox & my bank on three way & the lady from the bank tells them I did not use my card on that date, they are not trying to hear that, so I go through all this crap for nothing, in the end redbox tells me I can rent from another debt card, Oh yeah these movies where supposed to have been rented feb 08' Why did they let me rent movies almost a year later ( jan 09" if I owed them money? THen the lady from my bank tells me she hears alot of bad stuff about redbox & would never rent from them. I think redbox sucks when it comes to customer service. They act like there machines cannot make errors, I been down there a few times & there machine would be out of service. Oh yeah the lady from the bank told me they double charged me for two movies before that I was not even aware of .