Reebok International
Reviews and Complaints

I was just wondering if anyone else was experiencing intense pain in lower back and all throughout their legs after using the reebok easy tone shoes. I have been wearing them for about 2 weeks and they have been great but in the last few days i have intense pain in my shins thighs and lower back.

I cannot believe a company like Reebok is sinking to such disgusting levels to try to resurrect their brand. It is clear that they are trying to reach a younger audience, but the commercials (both the shaping shoe for women with the body close-ups, and the new ball shoe for men) are so extremely offensive that I will never even consider buying Reebok again. My parents wore Reebok, and my brothers and I grew up wearing Reebok, as did my husband. It is sad that such a formerly great brand feels the need to go this route. They have cheapened their reputation and have left me feeling like they are more trailer trash than trendy and high quality.

Respected Sir,
I Vijay Hariramani customer of Reebok owing a "Converse type ankle shoes" and a resident of Ahmedabad, (Gujarat), (India). Thus i want to share my experience as a customer of reebok with the organization which in not satisfactory. I own "White coloured Ankle shoes" with model no. "[protected]" purchasing date "08/04/10" at 30% discount and was offered 6 months warranty worth Rs. 1600/- from S.G. highway outlet, ahmedabad, India. After couple of months of the purchase it started getting "ripping off" from the both the side of a shoe leading to "tored" condition. I had given my shoe for the repairing to the Reebok outlet and again it was the same situation soon after 7-8 days of repairing, thus again i had to give that for repairing which lead to some "black spots" on the parts where extra glue was applied on both the sides and still it has not got Glued properly. These "Black spots" has led to loss of shine and looks of my shoes leading to real dissatisfaction of service and kind of quality of shoes that "Reebok" provides. This is my heartful request to the management of "Reebok" if they could come out with any solution at the earliest.
Thank You

Dear sir,

The booking id was [protected]

. Itbc08786646

I had ordered a reebok shoes with india today book club on 26th nov 2009. I was entitled free reebok watch on my first purchased.

But till date your company has not sent me the free gift. I am in constant mail with you people, but you fail to send my free gift.

Is india today book club become a beggars club.

i bought a reebok shoe from pantaloons, surat
i was looking for adidas as i had the sole seprating problem in my past reebok shoes
but the sales excutive convinced me that this would not happen as these were the costlier ones and also gave me a warranty for a year and told me to keep the bill with me
which i did as i was sure it would happen but the look was good so i thought to take the risk
after 5&half months the sole began to seperate and i went to the store a 15days later
as it is far away from my house (near about a 20kms)
they strickly refused to assist as they say there is no warranty as such
i dont understand then what is the point in buying a 4000rs sole which dont work for even a six months of a such a reputed ompany
my contact number is [protected] and email id [protected]@gmail.com

I purchased some shoes at yourreebok.com, thinking they were going to be customized running shoes, tailored to my unique specifications. The shoes which I received were different than how I designed them. The base color was to be a black mesh material, with the sole of the shoe as light blue. This came out correct, however the Reebok logo on the back of the shoe as well as the tongue came in light blue as well, which is not how I designed them on Reebok's website "yourreebok.com." In addition, the "accent" feature on the shoe which can be customized was suppose to come as a black mesh material, which the website specifically states, in addition to all of the other design materials and colors. I called Reebok to let them know of the mistake with my order, which they completely refused to acknowledge citing absolutely ridiculous excuses for the false display of a "black mesh" available to customize on their website, arguing it 's a color and not a material. There are several colors to choose on their website, that don't state "mesh" only the respective color. Any reasonable person would have to think "mesh" is a material, and not a color. As I stated earlier, the color of the Reebok logo on both the tongue as well as the back of the shoe, were incorrect. I designed those colors to be white, and not light blue. Somehow, the customer service representative and supervisor that I spoke to see the shoe design as it came to me incorrect, but the final design for the shoe that I see is how it looked when I placed my order, with the correct colors/design.

I feel as though I received shoes that were not designed by me. They are very similar to what I designed, but not the way that I wanted them, therefore that takes away from the "customized" aspect of the process at yourreebok.com. I feel as though I was ripped off, scammed, and greatly deceived by Reebok International because I didn't get the experience their business advertises, and that is a customized shoe. Not partly customized, but fully customized. It's been several years since I had bought a Reebok shoe, and I really liked the way the Reebok Zigtech fit when I tried it on at the store, so I decided to design my own pair. But I really wasn't expecting the level of customer service I received. No one wants to acknowledge they made a mistake with my order. Reebok needs to take responsibility and fix the problem for its customers. This is not how customer relationships are built. I wanted to buy other pairs of Reebok Zigtech shoes that I had customized in "my closet" on Reebok's website, but now I feel as though I have lost confidence in with the Reebok brand after my experience. Someone needs to recognize a problem with the yourreebok website, and the reason why the telephone agents somehow mysteriously see a different design than what the customers sees in his closet at yourreebok.com. To some everything up, I don't want to pay $132 for a pair of shoes that weren't customized b y me. I feel as though Reebok's regular price of $99.98 is sufficient, because again, this shoe was not my design.

Bought a pair of reebok shoes. Used them for hardly 60 hrs. The sole ripped off at the front side for one of the shoes. I got it repaired at a cobbler who put some adhesive. Again after few hours of use sole of both shoes got ripped off and again they were given to cobbler for repair.

Once again the shoes sole came off after few hours of use. This time I approached the show room and they agreed that shoes are not used much and may be a defective as not only souls but the upper leather foot holding portion is also getting ripped off. They said that they are helpless as it was not bought from them

The franchisee does not maintain a complaint register . However, they gave a scrap of paper for registering complaint where in I requested for a replacement of the defective piece. I am not sure whether it was forwarded to the company

In the website of reebok I did not find any means of getting in touch with them and hence putting on complaint board. I hope the company would respond favorably and with customer orientation

V. Manikya Rao, Nizampet Road, Kukatpally, Hyderabad

[protected]@yahoo.co.in,

Reebok International
1895 JW Foster Blvd.
Canton, MA 02021
Phone: [protected]

Dear Sir/Madam
I have purchased one Easy Tone Slipper Model No. PGSC No. J05965
from Crazy Rider C-11 Connaught Place New Delhi - 110001 vide
Bill No. 1241 dated 20.10.09. The scanned copy of the bill and receipt is
attached.

The Slipper ppir fabric come out on its own from left foot sleeper and i have
lodged the complaint vide Customer Claim Form no. 9743 dated 10.7.10.
and have been told to contact after 15days.

When we have contacted them today on 29.7.10 they said this is not a
manufacturing defect and returned the Slipper even in worse condition.
The copy of report with their remarks is also attached.
Photo of Slipper along with PPIR Chip is also attached.

I am also enclosing the photo of the Slipper along with the PPIR fabric
which came out from the left foot sleeper.

I am really surprised that if even a sleeper worth Rs 3299.00 can not last for
even eight to nine months what will be the quality of the sleeper.

I am regularlly using Reebok product and had never any complaint.

It is really to my surprise that the company of your repute not vied the
compalint seriously.

I hope you will take suitable action at your end will take suitable action and
will inform in due course of time about the action taken against our complaint.

I hope you will view it seriously and will replace my Slipper with new pair of
Slipper. It really does not matter that the cost but the behavior of the staff
at the above
said store was very rude.

I hope your immediate action to get the new pair of Slipper will encourage us to

buy

Reebok products again & again and will not allow us to loose faith in your
products.
Regards

we frm khammam dist(ap), we came to know by paper add rebook company had announced that they r selling goods at chaeper cost (2999)-the goods are-reebok-(speticals, watch, shoees, t-shirt, sipper, wallet, socks), we had booked the order by seing on paper, our booking no is- [protected], but we got only some of them, we dind't get speticals, socks, my phone no is [protected], please take necessary action and send the items that we didn't get.

To the Concerned Offical
Reebok Shoes Complaints - living media in -delhi Complaints
Location: Delhi, India

Ref-
1.Booking ID No-[protected] dated 09.11.2009,
2.Invoice cum delivery note no-ORA090089343 dated 30.11.2009
3.My letter dated 12.12.2009
4.Discussion with Agents & Rashid regarding redispatch

We have returned you reebok shoes since the pairs sent to us was of number 6 & we have placed order for number 8.

We have sent you back the shoes with additional courier charges based on your commitment that we will received it in 2 weeks.Many a times false commitments are done as on date we havent received the goods & its loss to me costing 4, 000 INR

We need to have an appology letter towards the delay & mishandling a customer subject to penalty

Senoir Supervisor, Mr.Rashid commited that the stock is not available & delayed internally they have not conveyed any message to the customer who has paid you nearly 6months back, finally he assured me the the rediapatched will be done between 1-3 July 2010.

Further to his communication he also conveyed us to proceed with consumer complaint

I recently had toe surgery. As I healed I resumed by walking regime. I purchased the Reebok Easytone tennis shoes at Dillards in Overland Park, Kansas. The salesman assured me if they didn't work, I could return them. After walking in the shoes I could see imprints on the tops of my feet and my toe was badly bruised. I thought I needed to break them in, but things never got better. I attempted to return them on 2 occasions, but Dillards refused stating that I wore them. Duh! These are $99 shoes.

i hve already submit a complaint against reebok shoes ..
that
they commit me to give 6 month warrenty but my shoes was corrupt in a month
and now after a long struggle they are entraining me to replace thme .and give me a time of 15 days
but today 1 month is completed and they are misbehaving ..
m very much tired from his service andlie commitment

pls do need ful

regards
Er. varun Kumavat
proffessor SGSITS, ujjain

reebok show room address- near makdia tower Freeganj ujjian, M.P. (india)

I bought a pair of reebok shoes recently at Kohls and within days the sides outer layer started peeling off I really like reebok and thought maybe I can get some kind of refund or gift certificate If you can help me I will love to continue buying reebok and will continue to as long as you can give me some kind of gift certificate or refund in some way I paid 59.00 for the shoes and Kohls said I have to get a hold of you guys
if you can make this right I will continue to buy from you and tell my freinds to as well if not I am afraid I will not purchase from reebok and tell my freinds that you do not help the little people thank you for all your time

Sincerly Mike Balthazar
P.S. my emailis [protected]@verizon.net or [protected]@yahoo.com

i purchased a pair of shoes from ur reebok store on 26-02-10 shop situated in bareilly, deen dayal puram(uttar pradesh).within four days after the purchase was made one shoe found to be defective.then i went to the store and the owner did't took it seriously.after a week he told me that ur shoes cannot be changed nor they can be repaired. while by just seeing it any one can make out that the shoes r defective.it is spoiling ur company name because u r unable to satisfy ur customer.so i request u to give first priority to ur customer so that the customer didn't lose his/her trust in ur company

I HAD PURCHASED A PAIR OF REEBOK SHOES, AFTER ABOUT 4 MONTHS SHOE UPPER WAS FOUND TO BE CRACKED, ON REPORTING TO THE DEALER, I WS TOLD THAT THE GOODS SOLD UNDER THE DISCOUNT SCHEME ARE NOT UNDER GUARANTEE. HOWEVER, REEEBOK HAD SOLD THE GOODS TO US BY REDUCING THE PRICE AND NOT BY STATING THAT SECONDS SALE. SO THE CUSTOMER EXPECTS A 1ST QUALITY PRODUCT AT A DISCOUNTED RATES. I HAVE RETURNED MY SHOES TO THE DEALER BUT SO FAR THEY HAVE NOT RESPONDED ABOUT MY COMPLAINT. REEBOK HAS REJECTED SAYING THAT IT HAS BARRD BY GUARANTEE PERIOD.

I had purchased a shoe towards Nov 09 end and within around 75 days I see a big hole in the sole. I stay near Ujjain and had purchased the shoes in Chennai. I will now have to take the shoes to Chennai. How can such a reputed company manufacture product which develops problems in less than 75 days. I have lost trust in Reebok Brand

I have bought shoes code R 587899 on 21st Feb 2010 from Reebok store at SCO 108-109 Sector 17C Chandigarh for Rs. 3919 (on Discount -Sale of flat 30%).

I have developed blisters on my feet in one day of use. Further i have observed that the finishing is sub standered.

I need the company to change my shoes and replace with a good product.