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CB Internet and Software Remitguru.com This company scams people and steals from them
Remitguru.com

Remitguru.com review: This company scams people and steals from them 23

J
Author of the review
10:31 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up for the website www.remitguru.com, ‘coz I wanted to send money through them. I followed the instructions, but these ### posted one rate of exchange, but they used completely different rate. I lost some sum and it was really bad experience, ‘coz the rep refused to communicate with me and I couldn’t get money back. I wonder if there are other people, who had the same experience. Let’s share views about this website.

23 comments
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ORACL
SG
Oct 07, 2014 2:48 am EDT

RemitGuru advertises false high exchange rates,
converts remittance amount at lower exchange rates than other service providers.
I have already told my friends not to use this RemitGuru service.
Even sending so many emails to RemitGuru customer support officer Mr. R (name withheld by reviewer),
Mr S U (CRO, Avenues Payments) (name withheld by reviewer), and
Mr. H A (CEO, Avenues Payments) (name withheld by reviewer) didn't elicit a positive response. H
ence, I am going ahead with lodging a formal complaint against RemitGuru with both the Consumer Court,
Govt of India and the Banking Ombudsman, Reserve Bank of India.
Write a review here if you want any more details of their shady activities.

Tip for consumers: Please refrain from using this site if you value your hard earned money.
Doesn't give the promised high exchange rate also.

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ORACL
SG
Oct 07, 2014 2:49 am EDT

Ye Saale Sub Bhadkhauu Hai.
Sallo ko FOKAT ka khane ka hona.

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ORACL
SG
Oct 07, 2014 2:55 am EDT

infact I have tranfered lot of money with remit to india.com. Nut my last transaction I had little problem then only I found there is no customer service department. No live chat, phone number is only to hear music, no indian number

for one month my money is with them. still not able to contact anybody in remit to india.com. I do not know what to do

Good bye to Remitguru.com. this will be my last tranfer with them

no response until now

so people advised not to use theit service

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ORACL
SG
Oct 07, 2014 2:56 am EDT

I am not able to log-in with my password. Every time I have to ask for new password through forgot password link and again when you create your own password it never works. I spoke to number of people from remitguru, sent emails with printouts of log-in problems, but no body came up with any solution. All they do is send new password and ask you to log-in with that. Mr Prasad, Mr Rohan, Mr Rishi and numorous other people - I spoke to with no solution in sight ... most of the time they cut the line on you.

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ORACL
SG
Oct 07, 2014 2:56 am EDT

Big time cheaters i have ever met.I initiated a transaction through this site Remitguru.com on july1st and havn't received any money so far.I transfered this money to buy my favorite share in BSE when it was all time low but these people havn't transfered my money. It's been 23 days and they have been using my money.I have lost quite a big amount by not buying the share on right time.Please some one suggest me to where file a complaint against this company to get my compensation.

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ORACL
SG
Oct 07, 2014 2:56 am EDT

I made a transaction on 12/06/2013 with RTRN: [protected] which was bounce back due to insufficient funds in my account, i was called by Remitguru customer representative to notify this bounce of the transaction and requested me if i have any other means of other transaction on behalf of the failed transaction but haven't intimated any thing about the penalties of the bouncing transaction at that time. But then when i made a recent transaction on 16/09/2013 with RTRN: [protected] with transfer of 200USD as per the dollar rate on the credited day was 61.54$. I was imposed of penalty of...

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ORACL
SG
Oct 07, 2014 2:58 am EDT

I heard about Remitguru money transfer service, so i registerd and transfered 50 dollar for testing on Oct 2nd 2014. after 10 days they send email about account no. is wrong or name mismatch message from beneficiary bank, i checked the account number the reason seems like i didn't put MFCR no. of bank ahead of account number, i updated information on 12th itself and then send email to them, called up and conveyed that information is updated can you please try again, after that i received 10 email from company but my money is not transfered to beneficiary yet. it seems like i did big mistake
I am seriously thinking of filing a fraud, harassment, ...

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ORACL
SG
Oct 07, 2014 2:58 am EDT

I had intiated a transaction on Feb 17 using ACH transaction from US to INDIA. transaction no [protected]

It has been 2 week now and I dont know where my money is.

I called customer care, sent email but not getting any satisfatory answer.

I dont know what to do to know where is my money.

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ORACL
SG
Oct 07, 2014 2:58 am EDT

I have requested the money transfer on 9th of Jan through ACH transfer mode. 3 days back, i.e. on 11th, the status is changed to transaction in clearing. The website clearly says that it takes 4 days to transfer. When I called customer care, I get the response that the money will be in the account on 17th. The information on the website is misleading and the service is poor. Stay away from this service.
I am attaching the screenshot for the time of transfer...

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ORACL
SG
Oct 07, 2014 2:59 am EDT

I sent 15K Sing dollars through Remitguru to my Indian account and it took much more than normal. I completed all the required checks and verification within 3 days. Still they took 4 more days to credit my money, which they did on the day when the exchange rates are the least. And I got the lowest rate on that particular day. I lost around INR14000/- When I called them they had no proper answer.

I checked all my previous transactions with Remitguru and shocked to see that they did this every time when the amount of money is more that 5K

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Indotarzan
SG
Nov 27, 2014 8:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Same problem I had sent 20k SGD when exchange rate showed 47.94 and after near to a week they put in my account at 47.32 when that day morning the exchange rate shows 47.81 by evening they updated its Web site with lowest. Lost around 15k INR lesson learnt. Monitoring their website since then and understood their tactics. What they do is mention high exchange rate than anybody. Then keep on accumulating all amount worldwide. On the day of crediting to your account notice the exchange rate morning shows higher than others. By evening lowest than anybody is what will you see on their website as well as in your account. Super smart guru.

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naresh123
IN
Dec 13, 2014 1:05 am EST

Hey U oracl! why are u being such a feku?trying to defame a decent company, just for the sake of it?! On October 7th 2014 Remit guru does not even operate in the USA!

"I had intiated a transaction on Feb 17 using ACH transaction from US to INDIA. transaction no [protected] It has been 2+ week now and I dont know where my money is.I called customer care, sent email but not getting any satisfatory answer.I dont know what to do to know where is my money."

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naresh123
IN
Dec 13, 2014 1:06 am EST

great service by remit guru!.am extremely satisfied with their delivery time and customer support.also no transfer fees!how fantastic.

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naresh123
IN
Dec 13, 2014 1:07 am EST

great support staff and good experience with remit guru whenever i have used them

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Nisha agnihotri
IN
Dec 15, 2014 1:52 am EST

would like to share my experience...very good service by remitguru better than other providers.. great exchange rate and timely delivery and very homely customer service..

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Prateek Agarwal
IN
Dec 15, 2014 2:02 am EST

Very user friendly site, Very happy with the Online status tracker very Secure and can track status of the transfer, Processing Time of 2-3 working days excellent service.. Keep it up Remitguru :)

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sanjayy86
IN
Dec 15, 2014 3:42 am EST

The comments made by the user ORACL are false. Remitguru don't even operate in USA? How come you then send money from USA? Once you are saying you used Remit to India and then suddenly stating bye bye to remitguru. Don't know what exactly you mean to imply here. I am a regular user of RemitGuru and I must say the service and rates they are offering is far better than others in the market. Keep up the good work Remitguru. I will surely recommend you to my friends and colleagues.

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Uncovercheaters
SG
Jan 12, 2015 10:00 pm EST

Agree with Indotarzan, I had the same experience last week while sending money from Singapore to India. Remitguru is a big time cheater and I did this mistake without reading the reviews about them. They put the exchange as the highest in the market every morning so the customers get attracted to the site and after one remit their money, their rates are lowest in the market. Surprisingly exchange rate for them dropped as much as Rs1.20/SGD in just 2-3 days, whereas the actual difference was 10-20 paisa. And the response of customer support is changed drastically pre and post remittance. GUYS PLEASE BEWARE OF THE CHEATERS!

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Syed Abbas
London, GB
Apr 29, 2015 7:30 am EDT

Guys, best way not falling for these traps is to open account in Indian bank overseas. I am in UK and opened account here in London in ICICI bank. They give better rate compared to many of these scam sites. If you have ICICI bank account in India as well, you can transfer your amount instantly to your ICICI India account from overseas ICICI account.
In past I used sbiremit but it's never clear how much exchange rate they applied. How much money they stole. Once my big amount was stuck with them and on their website they have listed mobile numbers as contacts and when I called someone picked once and I could hear kids crying and other noises later on nobody picked though Amount was transferred after 4-5 days. By then exchange rate was down.
So my advice avoid using these ### websites. I was refered to remitguru by a friend so wanted to check their authenticity. Thanks for all these feedbacks.

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Indotarzan
SG
Apr 30, 2015 1:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sorry I am not good at Social Network, the only way to make RemitGuru realise their greed is to spread #DoNotUseRemitGuru see if someone who is good on social network spread this to make RemitGutu come to their knees.

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RemitGuru User
US
Aug 23, 2015 10:24 pm EDT

i agree remit guru is bogus service

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Sharma NK
US
Sep 07, 2015 9:18 am EDT

Just wanted to send money to India from Singapore and thought of checking providers other than DBS India Remit. RemitGuru proposed best rates but luckily read these reviews. Even though there are fake frauds like ORACL, there are some others cautioning me. Unless RemitGuru replies to this and assures me through an email, I am not going to use their service

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kapoor varun
US
Apr 29, 2018 8:24 am EDT

Hi, Everyone I am a new user, what do you guys recommend should I go for the payment transfer with Remit Guru Or not please reply and help, also if you guys have better option any third party like remit guru please update.