Renault
Reviews and Complaints

Dear Madam/ Sir
Hello my name is Eman (I'm from Egypt) I've got a problem in my car, which was stated production one, and I visited Abo Rawash branch and was told the spare part shall arrive in 2 to 3 weeks. Till now no show, I called the customer service last week twice they promised to give me feedback but also no one did, and I placed a complain on 2nd of August and was told I'll have a feedback to my complaint in 72 hrs but no one did and today I also called and as usual no one gave me any feedback after I hanged up.
I need your help and I am complying about the late I having the spare part plus no response of customer service reps
Thank you
My email is: eman.[protected]@yahoo.com
My phone no +[protected]

My windshield has cracked since the car was brand new I have submitted complaints couple of times the front windshield rubber seal had been changed twice by the dealership for some unknown reason which caused the front windshield to crack no one from the agency or the dealership is responding to my complaints I have received one phone call from customer services offering me discount on the price

Good day. We bought a renault megane 1.6 expression 2018 model. The features listed in the add was incorrect. As we bought the car from Centurion renault that bought the car out from Bloemfontein where we saw it.

Please see attached link of the ad

https://www.carmag.co.za/used-Renault-Megane/84kW-Hatchback/Bloemfontein-Free-State/1574050

The car doesn't have pdc sensors as advertised. No alloy wheels no start stop button. No heated mirrors. No heated exterior mirrors.

Did you know it takes Renault Andheri East Service Centre, Mumbai 12 days to get a part for a car under Extended warranty and Renault India watches.

please read on the full story so far...

Sir / Madam

My car - Renault Lodgy Stepway bough in Aug 2016 Reg MH02EE9482- could not start on Saturday 20 July 19. After seeking assistance from Renault Breakdown services under my Extended warranty terms, we took the car to the specified Renault Service Centre at Parsi Panchayat Road, Andheri East, Mumbai 400069. No one attended to me for the first 2.5 hours. After repeating request, eventually saw a Mr Sandesh Kedar around 2pm. A lot of arguments followed about what is covered in Extended Warranty and what is not. I requested to see the manager, but this was fobbed off. Finally, Mr Sandesh advised to leave the car and after due diagnostics he would inform me of the problems and solution. Even the document he made out for car diagnostics was incorrect and showed a different owner but with my car details. Mr Sandesh brushed aside my observation saying it would take him another 30 mins to make a new document and it odes not matter as the car details are correct! We left the SV Centre around 2.30pm.

On Monday 22 July 19 after 2 phone calls around 11.50 am to Mr Sandesh, I was advised to call back in 2 hours (Mr Sandesh advised the System was down!) to know the status of car. After 3 more call attempt at around 3.55 pm, I was advised that the problem is with fan motor which has 2 parts and that these will have to be ordered (from Chennai as none were available in Mumbai depo!) as these are not in stock and will take 4-5 days and that I should enquire again on Friday 26 July 19. I protested and asked for a replacement car given that I am 75 years old and cannot manage without transport but to no avail. Equally my request to speak to his manager was unheeded. A further set of calls on Saturday 27July 19 confirmed that parts order had been placed and will come with the rest of orders on Tuesday 30 July 19 but no further information on a replacement car or when will I get my car back. Further attempts to speak to his manager also failed. Finally I sought help from Renault India Customer Centre who registered a complaint and later that day I got a call as well as a mail saying, the required part is expected to arrive by 31 July 2019 a day later than what was stated by Mr Sandesh. Again no information for replacement car or a time line as to when my car will be returned or any logical explanation s to why it takes so long for parts.

This now makes the delivery of part some 12 days from time of taking the car to service centre and has left me completely stranded.

I have the following issues to which I would appreciate Renault India to respond.

1 Despite several requests to see the Service Centre Manager and even a request to speak to him on the phone has been deliberately avoided. Please explain why?

2 As advised by Mr Sandesh - Why is it that only a one year Battery warranty is given on the newly bought Lodgy followed by a 50% warranty for the second year but if a replacement battery costing 7500/- is now installed in the Car's 4th year, a warranty of 4 years is given?

3 The non availability of a fan motor assembly, which I suspect is the same for all models of Renault sold in India are not available / stocked locally in Mumbai and has to be ordered from Chennai? This is very hard to believe.

4 Why does it take 12 days to have parts delivered between 2 major centres of Renault Hubs? It points directly at the inefficient logistics support of Renault India!

5 Why does the Extended Warranty not give any relief of a spare car for use under such circumstances? In Europe, this is not the case.

6 Who decides on what is covered in Extended warranty and what is no covered? In the event of a dispute, who can I approach for arbitration since my request for a document that lists what is covered and what I not covered was not entertained by your service centre.

7 Why is it that I had to wait over 2.5 hours to speak to a service Centre agent concerning the car problems. It looks as if your Service centre has 2 classes of service, one for those who are paying customers who have priority and those who need repairs under warranty, a lower priority customer as the centre earns nothing or little from attending to such Warranty based customers!

8 I would also like an audit undertaken about the validity of what your service centre has been telling me about diagnostics (specify the parts requiring replacement), dates of report, dates when parts were requested locally, dates when parts were ordered from Chennai, date for delivery of parts to Service centre and finally proof of actual replacement as at present I have lost all faith in the integrity of operations by your Andheri Service Centre.

As said before, I am 75 years old and my wife is 70, without transport in this weather we are stuck… I developed a sprain 2 days back having to go out to local shop and slipped near an uneven footpath. The left ankle is swollen.
You can contact me on +[protected]
e mail - [protected]@hotmail.com

Regards
Dilip Modi

I have given taken my car to a service center for an insurance claim. They have done the insurance part correctly. But they have damaged my car battery. The battery was in good condition, but after the insurance the car doesn't even start. And the battery has burnt inside, and they are asking money to replace the battery but the damage was done by them.

This letter serves to submit a complaint: Product and Service.
I purchased my Renault Captur from Lionel motors Rustenburg SA Jun 2016.
Within the first month of purchase I needed to return the car twice as the bumper was loose and had to be refitted.
October 2016 1st warranty claim - faulty door handle replaced.
June 2017 2nd warranty claim the clutch had to be replaced. Duration at dealer 1month - still faulty
1 May 2019 3rd & 4th warranty claim - 4 months after the 60 000km service the cambelt broke, engine to be replaced. New flywheel for faulty clutch
Their solution - to remove another Captur's parts and install into my vehicle.
Duration at dealer - 2March 2019 till date
Time waited for a rental car - 1 month
My vehicle awaiting repairs was being stored in back yard in the sun and rain - no cover / shadeport
Unacceptable.
I Would like either to have my car replaced with a new one - no extra cost or
Take back the car and refund me for what has already been paid of on the car.

Regards
Sune Plotz

Dear Renault,

The service received from Renault Graaff Reinet has been nothing but disgusting. As a previous Renault owner and a prospective customer the service received from Manager Dean was absolutely horrendous.

I visited on the 19th July and quickly asked him if they do trade ins, which he responded yes. Dean said that they were busy receiving stock and is unable to assist and I should come back at 14h00. I accepted and returned at 14h30. I enquired with the receptionist on his whereabouts and she said that he was not in anymore. I left a written message for him to contact me. I waited the whole week and received zero feedback. I returned today on the 26th July and enquired with the receptionist again and she said that Dean was not in at all today. She did say she had given Him the written message with my contact details on the 19th. She said he will only be in on Monday.

This service is unacceptable. I don't know if it's the colour of my skin that prompted his terrible customer service but it definitely feels like it. It's seemed like the lighter skin people got preference when I was there on the 19th.

I am not happy with the service received and Renault needs to deal with the manager as strongly as possible. I feel like not setting foot into any Renault dealership, as I fear I will receive the same treatment as I did in Graaff Reinet.

Please rectify this issue.

My car renault fleunce 2015 make 48000 km, all mentaince service with the renault egypt, problem with my autogearbox need replacment, request money from me 35000 egyptian pounds, how come as all my maintaince service with them and my car didnot make even 50000 km and i asked about gearbox oil last time they told me at 80000km
Plz help it is unreasonable to pay this payment without fault from me

Dear Sir / Madam,

Please be advised that I bought a Fluence 2013 new, for the first 3 years I had no issues however later afterwards the maintenance started as major first change the gear box... etc, I am regular customer for Renault service center either in Saudi or UAE.

Unfortunately, whenever I go for regular maintenance for the vehicle the workshop is bringing up new major issues which is costing me more than 4000 AED monthly, this is amount in-affordable to me.

You can track down the chasis No VF1LZLET1DC267688, RENAULT FLUENCE RED Colour. currently for last service 120, 000 in UAE I have been advised that gear box is again leaking, and AC currently is not cooling probably.

Please investigate further and advise how to proceed.

I believe there is a poor workmanship issues either in UAE or KSA.

Note:
If this issues continue same the present situation, I guess have to sell the car and purchase other better brand than Renualt.

Awaiting your response.

Ayman

It occurred on: 4/07/2019

This meant that I have payed more than the current value of the car in the market for either regular maintenance or Major repairs.

You can track down the amount of repair payed in KSA or UAE.

I request a further investigation to be done and the car to be repaired free of cost. or as a good well from Renault head office

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Note:
After complaint to Renault head office, I have received the enclosed estimation from the show room, once again I would like to highly that the car value market on the market is not worthy to repair the car at 11.000 AED after discount.

Yours faithfully,

Ayman Zaky

[protected]

Good day

I switched on the ignition this morning and a car and a spanner popped up on the display. I had a chat on line( Renault ) the gentlemen assisting me gave me a number to call in my area QUEENSTOWN EC to either book or enquire that they reset. I called the number and I quoted the km which is 13581 at the moment and was told to "drive it still and book for the service when its on 14500km. My concern is the light on the spanner that keeps on popping. And if the car is still not due for servicewhy is the spanner showing?

Good day, I purchased a Renualt Duster DCI Prestige 2018 in Febuary 2019. Upon purchase I did enquire on parts, and they advised it will never be an issue, however I have been without my vehicle for 3weeks due to no parts available. I want answers. I will be making cotact with the Consumer Protection and Obudsman to assist . I do not want this vehicle as this is a headach and am moving over to LEXUS instead as my husband told me to do in the first place. I will be taking legal action against Renualt SA for false advertising. i am paying for a vehicle that I cannot even use.

Still awaiting answers but no one has the decency to phone me . DIsgusting

B du Toit

I gave my 2017 Renault Espace for service at Auto Pokorny Brno-Lesna April 24 2019. They serviced the car but today I realized that they replaced my tail light with an older more scratched one. The give away was that I saw finger prints inside the tail light that has never been opened, broken or replaced by anyone. It is absolutely incredible that something like this can go on in an authorized service center. I am not sure how this will be fixed but I wanted to raise this complaint against such dealers. It is service like this that makes me never ever to buy or recommend Renault to anyone.

Horn suddenly not working from new to now, some time horn is OK and sometimes horn is gone silent suddenly, very serious problem of kwid, many times i visited service center but my problem is not solve that told me there is a problem from your steering wheel, I told him to solve the problem but they told me we have not the parts that is required for ur horn, I want to say that please solve my horn problem because car driving is very pathetic without horn, the problem is from new when I bought the car .many times I told service centre manager about this horn problem but they didn't solve, they are making temporary my Horn and after 1 or 2 days horn goes stop working.please Relaunt solve my problem, other horn is also not working because of defective horn steering kit or horn relay, please do take action against (relaunt service centre) Deoghar and immediately solve my issue

Dear Sirs

I am D. Ahmed Samir, I own a Renault Fluence model 2011 since October 2010.
I purchased my car from one of the Egyptian distributers.
Since I purchased my car, I had no problem with the air conditioning but 2 months ago the compressor of the air conditioning system damaged and accordingly I purchased a new one from the official agent (EIM company) from their branch in Obour city in Egypt. I replaced the defected spare part with the new compressor but I found a severe decline of the air conditioning system performance that the efficiency of air cooling inside the car becomes very low that sometimes while I turn on the air conditioning of the car with the maximum air speed and the lowest temperature I do not feel the cold air.
I returned back to the agent workshop in Obour city and reported the problem and they receive the car inside the workshop and made the necessary repairs but no improvement.
I returned back again to them and they promised that they will solve the problem and made the necessary repairs as they told me but no improvement also.
I am sending this complaint to you directly because I know that you are a reputable company and you are keen about your customer satisfaction.
I was very loyal to Renault brand and I kept recommending your Fluence to any one who would like to buy a new car but with this problem I can not find the efficient after sales service and frankly speaking I am thinking to change this car with another brand and will not recommend your brand to any one of my colleagues until you give me your support in solving my problem.

Sorry for the long message but I wish I was comprehensive enough.

Best Regards
Ahmed Samir

On the 20th of December 2018 i bought a new Renault step way plus at Renault in Menlyn Pretoria. Before i took the car home that day they took the car to the shop they said it had a minor issue and i drove home with it that day. 0n the 28 of December 2018 it had problems i called them and they came to fetch it to look at the problem i got it in January 2019. from then after 2 weeks the car had warning lights that came on to say i must take it to the nearest dealer, which i did by calling them and it was fetch from me. The problem has never ended every time the car comes back it only last about 2 weeks and the car warning lights comes on and it will be towed to the nearest dealer.
At Renault i have been past from one person to another clamming that they are the managers and they have been failing to fix the car or offer proper assistance. i have been paying for this car for almost 7 months and i told them i don't want the car anymore since its been only 7 months and the car has been fixed more than 6 times.

I am very disappointed in the way my case has been handled by them. the people from customer care only calls and promise to call again after i explain my story.

They have been consistently poor in their after market service. The service sought has been terrible and absurdly expensive with no value of work. I tried calling them this week for a service and no one answered, today I call and ask for a service tomorrow (any time) straight away was denied and the lady was curt! Says speak to my supervisor. I will now have to travel on my off day Sunday and waste 4/5 hours of family time. I am anyways selling my car by year end and will NEVER buy a Renault car ever!

Dear sir,
good day!
I bought a Renault car model sander at 9th of August 2017, and I am doing all my regular maintenance centers of your agent at Egypt but at 10th of October 2018 my car could not start up and I have been to your agent and e told me the problem at the battery and we will change it for free as the warranty for battery is two years and thanks for him he changed, but again two weeks ago, the battery is defective again, but this time the agent told me my battery is out of warranty (?) he told me your warranty start at 28th of November 2016, how come ?
I bought the car 9th of august 2017 why my warranty started 9 months before I bought the car ?
so your agent asked me to bring the contract of my car to revise the warranty started date at Renault system and I did, I give him the contract which prove that I bought the car at 9th of August 2017, that is was two weeks ago, and everyday I am calling EIM and the service center to ask if the date is revised or not, and they are telling me not yet and the delay not from Egypt side, it is from Renault France side, and this delay is affected my work and cost me too much three weeks with a car is a big problem.
so I do trust you will solve this problem ASAP, it is only revise the date according to the attached contract between me and your Agent,
waiting your kindly reply,
Amr Elaony,
+[protected]

on the 10 June my renault clio (NP159 823) was towed to renault pmb as the water pump burst. It stayed at the dealership for w week before i was told that everything was in order and i could collect my vehicle on the 21st June 2019. The battery on my car was dead when i went to collect the vehicle. It had to be boosted.

Whilst parking my vehicle in the garage on the 26 June 2019 i could hear the water boiling as it was silent then. I did not hear it before due to the noise level at the areas i was at.

On 28th i took the vehicle back to renault. They kept the vehicle back. The service desk phoned to advice me that they were going to strip the vehicle and send photos for a claim to be approved that was on the 2 July 2019.

Its now the 8th July 2019 i still don't have any idea what is going on with my vehicle. they cannot even afford me with a courtesy vehicle. i am stranded for almost 1 and a half weeks now. Can i get some answers.

Can renault have incompetent mechanics that dont even check after a repair if all is in order with the vehicle before handing it back to the customer.

Today i have tried for an hour every number to telephonically liaise with someone that could assist me. There was no answer on every number i tried. Even the head office everyone was in a meeting.

Are the staff at renalut working is renault still in operation? Please i need some answers i am very frustrated as being without a vehicle is causing me a financial dilemma as well.

I can be contacted on [protected].

I bought Kwid AMT (Early 2016 - KL5 AP-3828). till date, it has run only 15250 kms. and during this period, the Car broke down a number of times on the road. at 14750 kms, on a trip to Munnar, Kerala, the 'zigzag' red warning light lit up with a beep sound. the car was running on the road at the top gear(i assume) and after the warning light, the car jerked and stopped at the middle of the road, which is really a dangerous scenario.

As my car was luckily under extended warranty, they towed it from the location (I had had to wait there for around 5 hours on the road, i had had to sent my family back home by taking another taxi) and send to a service centre, which is around 80 kms away from the spot.

At the service centre, they said "We have to send the report to the yard at chennai..." and took one day to fix the issue and said they replaced, Gear motor, Actuator etc... (WORTH RS. 18000) and i took it back.

Again the same thing happened today as well on the road, and i took to the kottayam service centre. and they tell me the same story... "We have to send the report to the yard at chennai..."

SINCE YOU CANNOT FIX THE ISSUE PERMANENTLY EVEN AFTER REPEATED ISSUES, I STRONGLY REQUEST TO TAKE BACK THE CAR AND REFUND.

I Just Realized the Renault Service center is overcharging for their service in this country.
Based on my last two services the minimum reading and the current reading for my break pads and discs seems to have automatically increased and decreased. I thought the minimum value was supposed to be fixed based on the company standard. The Parts used are also not of great value and I thought Renault had improved in its quality and standards. Spark Plugs were defective and worn out within 22000 Kms which is ridiculously less compared to any other car.