Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing RentalCars.com Rental car booking voucher
RentalCars.com

RentalCars.com review: Rental car booking voucher

B
Author of the review
9:37 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked online through rentalcars.com that provided with a car rental voucher for 6 day car rental in Mexico. I purchased additional collision coverage through carrentals.com, although it is covered by my credit card. Our price was $239 for 5 days. We assumed all costs were covered through this online purchase. No information or warnings were provided that any additional fees would come.

When we arrived to pick up the rental car from the office, we were informed that we did not have 3rd party liability insurance which is required in Mexico. We were forced into paying an additional $360 to use the car rental, which we were not informed of until we needed the car in that moment. There was no proper signage or brochures to explain why it was so expensive. The staff at the car rental company kept scribbling down on pieces of paper yet explaining the costs were mandatory. We paid the additional $360, that was more than our initial booking.

When we informed carrentals.com of this predatory practice, they did not provide us any explanation or ownership or partial refund for our difficult and extremely expensive time using their services. Their customer service was rude and immediately informed us that they considered the case to be "terminated" without any follow up.

Claimed loss: $360 paid for third party liability insurance

Desired outcome: Refund of $360

Confidential Information Hidden: This section contains confidential information visible to verified RentalCars.com representatives only. If you are affiliated with RentalCars.com, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More RentalCars.com reviews & complaints

RentalCars.com - never ever rentalcars.com 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RentalCars.com - no refund 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RentalCars.com - cancellation procedure
RentalCars.com - additional fees 100% increase in cost 1
RentalCars.com - I had to pay for their mistakes! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RentalCars.com - stinking car
RentalCars.com - unethical behaviour and over charge.
RentalCars.com - Refund policy
RentalCars.com - no rental car company at address provided in lower manhattan (nyc, usa)
RentalCars.com - trying to cancel a booking 353315009 garth coates
View all RentalCars.com reviews and complaints

  1. RentalCars.com Contacts

  2. RentalCars.com phone numbers
    +1 (800) 050-1226
    +1 (800) 050-1226
    Click up if you have successfully reached RentalCars.com by calling +1 (800) 050-1226 phone number 0 0 users reported that they have successfully reached RentalCars.com by calling +1 (800) 050-1226 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +1 (800) 050-1226 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +1 (800) 050-1226 phone number
    India
    +44 161 833 8179
    +44 161 833 8179
    Click up if you have successfully reached RentalCars.com by calling +44 161 833 8179 phone number 12 12 users reported that they have successfully reached RentalCars.com by calling +44 161 833 8179 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +44 161 833 8179 phone number 17 17 users reported that they have UNsuccessfully reached RentalCars.com by calling +44 161 833 8179 phone number
    United Kingdom
    +353 16 859 227
    +353 16 859 227
    Click up if you have successfully reached RentalCars.com by calling +353 16 859 227 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +353 16 859 227 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +353 16 859 227 phone number 1 1 users reported that they have UNsuccessfully reached RentalCars.com by calling +353 16 859 227 phone number
    50%
    Confidence score
    Ireland
    +1 (646) 813-0122
    +1 (646) 813-0122
    Click up if you have successfully reached RentalCars.com by calling +1 (646) 813-0122 phone number 0 0 users reported that they have successfully reached RentalCars.com by calling +1 (646) 813-0122 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +1 (646) 813-0122 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +1 (646) 813-0122 phone number
    United States
    +1 (647) 956-0250
    +1 (647) 956-0250
    Click up if you have successfully reached RentalCars.com by calling +1 (647) 956-0250 phone number 0 0 users reported that they have successfully reached RentalCars.com by calling +1 (647) 956-0250 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +1 (647) 956-0250 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +1 (647) 956-0250 phone number
    Canada
    +61 283 787 988
    +61 283 787 988
    Click up if you have successfully reached RentalCars.com by calling +61 283 787 988 phone number 5 5 users reported that they have successfully reached RentalCars.com by calling +61 283 787 988 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +61 283 787 988 phone number 5 5 users reported that they have UNsuccessfully reached RentalCars.com by calling +61 283 787 988 phone number
    Australia
    +64 99 710 635
    +64 99 710 635
    Click up if you have successfully reached RentalCars.com by calling +64 99 710 635 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +64 99 710 635 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +64 99 710 635 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +64 99 710 635 phone number
    100%
    Confidence score
    New Zealand
    +43 12 675 354
    +43 12 675 354
    Click up if you have successfully reached RentalCars.com by calling +43 12 675 354 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +43 12 675 354 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +43 12 675 354 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +43 12 675 354 phone number
    100%
    Confidence score
    Austria
    +32 23 133 754
    +32 23 133 754
    Click up if you have successfully reached RentalCars.com by calling +32 23 133 754 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +32 23 133 754 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +32 23 133 754 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +32 23 133 754 phone number
    100%
    Confidence score
    Belgium
    +45 32 710 085
    +45 32 710 085
    Click up if you have successfully reached RentalCars.com by calling +45 32 710 085 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +45 32 710 085 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +45 32 710 085 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +45 32 710 085 phone number
    100%
    Confidence score
    Denmark
    +358 974 790 341
    +358 974 790 341
    Click up if you have successfully reached RentalCars.com by calling +358 974 790 341 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +358 974 790 341 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +358 974 790 341 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +358 974 790 341 phone number
    100%
    Confidence score
    Finland
    +33 178 429 406
    +33 178 429 406
    Click up if you have successfully reached RentalCars.com by calling +33 178 429 406 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +33 178 429 406 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +33 178 429 406 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +33 178 429 406 phone number
    100%
    Confidence score
    France
    +49 800 724 3973
    +49 800 724 3973
    Click up if you have successfully reached RentalCars.com by calling +49 800 724 3973 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +49 800 724 3973 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +49 800 724 3973 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +49 800 724 3973 phone number
    100%
    Confidence score
    Germany
    +39 800 693 033
    +39 800 693 033
    Click up if you have successfully reached RentalCars.com by calling +39 800 693 033 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +39 800 693 033 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +39 800 693 033 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +39 800 693 033 phone number
    100%
    Confidence score
    Italy
    +31 202 623 924
    +31 202 623 924
    Click up if you have successfully reached RentalCars.com by calling +31 202 623 924 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +31 202 623 924 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +31 202 623 924 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +31 202 623 924 phone number
    100%
    Confidence score
    Netherlands
    +46 21 939 691
    +46 21 939 691
    Click up if you have successfully reached RentalCars.com by calling +46 21 939 691 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +46 21 939 691 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +46 21 939 691 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +46 21 939 691 phone number
    100%
    Confidence score
    Norway
    +48 221 165 899
    +48 221 165 899
    Click up if you have successfully reached RentalCars.com by calling +48 221 165 899 phone number 5 5 users reported that they have successfully reached RentalCars.com by calling +48 221 165 899 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +48 221 165 899 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +48 221 165 899 phone number
    100%
    Confidence score
    Poland
    +351 308 801 076
    +351 308 801 076
    Click up if you have successfully reached RentalCars.com by calling +351 308 801 076 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +351 308 801 076 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +351 308 801 076 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +351 308 801 076 phone number
    100%
    Confidence score
    Portugal
    +34 910 956 503
    +34 910 956 503
    Click up if you have successfully reached RentalCars.com by calling +34 910 956 503 phone number 4 4 users reported that they have successfully reached RentalCars.com by calling +34 910 956 503 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +34 910 956 503 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +34 910 956 503 phone number
    100%
    Confidence score
    Spain
    +46 850 927 911
    +46 850 927 911
    Click up if you have successfully reached RentalCars.com by calling +46 850 927 911 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +46 850 927 911 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +46 850 927 911 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +46 850 927 911 phone number
    100%
    Confidence score
    Sweden
    +41 615 100 103
    +41 615 100 103
    Click up if you have successfully reached RentalCars.com by calling +41 615 100 103 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +41 615 100 103 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +41 615 100 103 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +41 615 100 103 phone number
    100%
    Confidence score
    Switzerland
    +90 212 375 5297
    +90 212 375 5297
    Click up if you have successfully reached RentalCars.com by calling +90 212 375 5297 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +90 212 375 5297 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +90 212 375 5297 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +90 212 375 5297 phone number
    100%
    Confidence score
    Turkey
    +86 400 120 5337
    +86 400 120 5337
    Click up if you have successfully reached RentalCars.com by calling +86 400 120 5337 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +86 400 120 5337 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +86 400 120 5337 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +86 400 120 5337 phone number
    100%
    Confidence score
    China
    +852 800 933 007
    +852 800 933 007
    Click up if you have successfully reached RentalCars.com by calling +852 800 933 007 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +852 800 933 007 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +852 800 933 007 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +852 800 933 007 phone number
    100%
    Confidence score
    Hong Kong
    +60 326 306 344
    +60 326 306 344
    Click up if you have successfully reached RentalCars.com by calling +60 326 306 344 phone number 3 3 users reported that they have successfully reached RentalCars.com by calling +60 326 306 344 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +60 326 306 344 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +60 326 306 344 phone number
    100%
    Confidence score
    Malaysia
    +65 64 286 103
    +65 64 286 103
    Click up if you have successfully reached RentalCars.com by calling +65 64 286 103 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +65 64 286 103 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +65 64 286 103 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +65 64 286 103 phone number
    100%
    Confidence score
    Singapore
    +27 800 008 705
    +27 800 008 705
    Click up if you have successfully reached RentalCars.com by calling +27 800 008 705 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +27 800 008 705 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +27 800 008 705 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +27 800 008 705 phone number
    100%
    Confidence score
    South Africa
    +82 220 236 423
    +82 220 236 423
    Click up if you have successfully reached RentalCars.com by calling +82 220 236 423 phone number 4 4 users reported that they have successfully reached RentalCars.com by calling +82 220 236 423 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +82 220 236 423 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +82 220 236 423 phone number
    100%
    Confidence score
    South Korea
    +886 277 417 993
    +886 277 417 993
    Click up if you have successfully reached RentalCars.com by calling +886 277 417 993 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +886 277 417 993 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +886 277 417 993 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +886 277 417 993 phone number
    100%
    Confidence score
    Taiwan
    +54 115 984 1138
    +54 115 984 1138
    Click up if you have successfully reached RentalCars.com by calling +54 115 984 1138 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +54 115 984 1138 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +54 115 984 1138 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +54 115 984 1138 phone number
    100%
    Confidence score
    Argentina
    +55 213 958 1177
    +55 213 958 1177
    Click up if you have successfully reached RentalCars.com by calling +55 213 958 1177 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +55 213 958 1177 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +55 213 958 1177 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +55 213 958 1177 phone number
    100%
    Confidence score
    Brazil
    +52 554 163 9073
    +52 554 163 9073
    Click up if you have successfully reached RentalCars.com by calling +52 554 163 9073 phone number 2 2 users reported that they have successfully reached RentalCars.com by calling +52 554 163 9073 phone number Click down if you have unsuccessfully reached RentalCars.com by calling +52 554 163 9073 phone number 0 0 users reported that they have UNsuccessfully reached RentalCars.com by calling +52 554 163 9073 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. RentalCars.com emails
  4. RentalCars.com address
    Floors 9-12, Sunlight House, Quay Street, Manchester, M33JZ, United Kingdom
  5. RentalCars.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
RentalCars.com Category
RentalCars.com is ranked 5 among 118 companies in the Vehicle Rental and Leasing category
#03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo

Most discussed RentalCars.com complaints

I had to pay for their mistakes!
1
(opinions to this review)
RentalCars.com Alternatives
Swapalease 8 reviews U-Save Car & Truck Rental / U-Save Auto Rental of America 15 reviews Shofur 8 reviews LimoBroker 8 reviews HolidayCars 38 reviews