Renualt review: unethical behavior in sales method 1

Dear ComplaintsBoard Team,

Thank you for your kind professional supports. I should inform you not only Renault local representative has not answered me till now; but also, their bad behavior is going on! It was just yesterday (Dec. 10, 2017) that the same problem repeated again.

Bad Behavior; The violence of parts 3 from Renault code of Ethics "Protection of Customers" published in 2015 which is being broken repeatedly by one of Renault local representative; SAIPA Group (PARS KHODRO sub Branch) - Islamic Republic of IRAN who does not keep the Customers` rights in Sales Methods.

Is there any advice from your side?

Best regards,
Dr. A. Ramzi
Email: ramzifard@candoex.com
Cell: [protected]

Dear ComliantsBoard Team,

I appreciate your time and kind follow up regarding my request; although, the problem still exists.

It was just last Monday Dec. 11, 2017 a lady called from Renault`s representative in Iran. I explained my concern about Renault`s bad behavior and the violence of your code of Ethics not keeping the Customers` rights in Sales Methods in Iran market (the details have been mentioned in the previous comments).

Surprisingly, she informed me two matters;
1. The online sales problems back to the country internet bandwidth and the weak servers of Sales department which cannot support many users;
2. Selling the car “Sandero Stepway” with about 10 percent more expensive than the approved price calling CARDEX method is a policy which has been approved by Renault Pricing Section and is performing by Renault’s representative in Iran including SAIPA Group (PARS KHODRO sub Branch) and its certified agents without any limitations!

I was surprised as both aforesaid advices by Renault are against its Code of Ethics especially part 3; and also, “the Price Section” of French Consumer Law-last edition 2014.

Please let me know your confirmation for both advices I have received from your representative in Iran (important).

Yours faithfully,
Dr. A. Ramzi
International Bar Association Membership No.: 1004995
Email: ramzifard@candoex.com
Cell: [protected]

Dear ComplaintsBoard Team,

I want to thank you to refer my inquiry to your local Branch in Iran.

The lady from your local representative called me another time on Dec. 17, 2017 and surprisingly she informed me the following added four points;
1. Renault`s representative in Iran just runs the quality control and does not accept any responsibility for the cost of the products; Renault Pricing Section does not work in Iran,
2. She clearly confirmed Renault’s code of Ethics is just being acted in France and Renault does have separate policies for each country including Iran,
3. SAIPA Group (PARS KHODRO sub Branch) as the Renault official agent receives a lot of fund in one installment from each certified agents to buy major numbers of the products each time (in the approved price!), so the agents can sell each product in any price they prefer as a routine market policy in Iran.
4. You have the right to follow up the issue with any related authorities as Renault believes acts completely correct.

Item 3 is obviously against SAIPA`s claims to sell just one car to each person with the standard price to act fair. Most of Renault products “especially Sandero & Sandero Stepway” are very popular in Iran and can be sold with the approved price directly to customers, there is not any need to create black market by the certified agents to sell the products with about 10 percent more expensive calling CARDEX method. It is clear that private individuals have the right to sell with any price, but not certified agents! It seems minor numbers are being sold through unethical online method (most of the applicants are unsuccessful cause of very limited supplies and weak SAIPA`s servers!), and major numbers through the black market created by your representative.

As all of the above points are clearly the violence of part 3 from Renault code of Ethics “Protection of Customers” published in 2015; and also, the bad behavior is continuing by one of Renaults local Representative (SAIPA Group & PARS KHODRO sub Branch); Herby, I do request to confirm or deny the aforesaid points (1, 2 and 3) by email, and not a phone call.

In all and with all respect, I may refer the case to the related authorities including but not limited to the Justice and Consumer Commissionaire of European Commission to clarify Renault Group does not have to observe the Consumer Law “especially the Price section” in its overseas branches.

Very truly yours,
Dr. A. Ramzi
International Bar Association Membership No.: 1004995
Email: ramzifard@candoex.com
Cell: [protected]